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Falvey's Motors Inc.

Norwich, CT

not yet
rated
31 Reviews

395 West Thames Street

Norwich, CT

06360

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31 Reviews of Falvey's Motors Inc.

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June 21, 2021

"Reached out to Falvey’s after seeing a 2020 Jeep Cherokee..."

- Robinson-Smey

Reached out to Falvey’s after seeing a 2020 Jeep Cherokee Trailhawk advertised on their website. Test drove/purchased that afternoon. Easiest vehicle purchase experience ever. Dealt with Allie, TJ, Nik and Charlie. Highly recommend this family owned/operated dealership.

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Recommend Dealer
Yes
Employees Worked With
Nik, TJ, Charlie, Allie
November 25, 2019

"I spoke with Allie Fritz in regards to a 2019 Jeep..."

- Breyanna

I spoke with Allie Fritz in regards to a 2019 Jeep Compass Altitude she was very helpful and I was looking forward to having a great experience as a first time car shopper at this dealership. I drove from NY to CT due to advertising online for my car of interest. I printed out pictures of the car I had an interest in which was advertised for $29,666 however, while sitting with Finance Manager: Charlie he was telling me that the car is $32,000. This to me was odd as I’d been eying this car for the month of November with the $29,666 price. It appears that the dealership upped the price after the inquiry I made in hopes that I would pay an arm and leg for 2019 due to my commute. To make matters worse, the salesman I worked with “Bob” was not helpful in answering my questions and gave very poor customer service. Every question I had, he directed me to speak to Charlie. When I asked to speak with Charlie, directly, he informed me that he was not available. Bob asked me things such as my sales tax in NY, how much money I wanted to put down and credit score, before even taking me on a test drive for the car I was interested in. Furthermore, he was very condescending in referring to me as young lady and my farther as young man. I explained to both representatives that I was interested in leasing, however, despite this was being convinced to finance. Charlie agreed, to “reach out to the banks to see if a lease was possible, however after reviewing my credit report no call was even made”. After not seeing eye to on the car I wanted, Charlie and Bob convinced me to take a look at a used 2019 Jeep Limited which I explained to them I was not interested in purchasing a used vehicle. Despite this, I took a test drive...to which Bob would not allow me to drive off the lot stating it’s a very dangerous road....to only drive a less than a mile down on the same road to switch off”. I explained to Bob the car presented was not the color I was looking for nor did it have the feature I wanted( a sun roof). He said don’t worry about it this is better car, the seats are “more cushioned...look at the rims on this one”, things that I explained to him were not my wants for a car. I said to Bob these seats are the same as the Altitude and he said no these are better...as if I did not do my research on the different models for the Compass. After entertaining this idea of a used car, we talked numbers and the quote was outrageous something that would be more suitable for a Grand Cherokee. I thanked Bob for his time, and he said speak to Charlie before you leave. At this point I felt like Bob and Charlie were trying to take advantage of the fact that I was young and new to purchasing a car. Charlie walked out to me while in my car and I informed that the cars presented were not suitable for my needs and thanked him for his time. I winded up driving down the street to Nissan of Norwich where I had the COMPLETE opposite experience from this experience. I was able to walk out with a 2020 vehicle for less than the quotes I was presented with at this dealership. I would definitely recommend any buyer staying clear of the two staff members in this review. Lastly, after driving home in my new car, I reviewed Falveys used car inventory. The sad part about this experience is that they had a car that was in my budget with the color I wanted and could’ve had my business if the two staff members listened to my needs and wants instead of trying to sell me what they felt was good for me.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Bob, Charlie
November 06, 2019

"RAM 2500"

- Rick

Honest, easy to work with and most of all no xxxxxxxx. It was a pleasure to work with Tom Smith. I would buy another vehicle from them

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Recommend Dealer
Yes
Employees Worked With
tom smith
July 23, 2019

"Car purchase "

- Joy

Rich burdick and staff are excellent in customer service, suport, and sales. We love our new jeep and will recommend Rich and the team at Falveys!

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Recommend Dealer
Yes
Employees Worked With
Rich burdick
July 19, 2019

"Great salesman"

- Yvonne

Tom Smith took the time to help me find the car I wanted. Answered all my questions and most of all did not pester me with numerous phone calls. Waited for me to call him. Great salesman.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tom Smith
July 02, 2019

"I bought a Jeep at Falvey's"

- Anderson DR

This was the easiest purchase ever!! Everyone, Justin, Greg, Charlie, and Ricky were great assisting us with our purchase. They answered all of our questions and made this a great experience. I would definitely purchase another vehicle from your dealership!!! Thank you everyone Dee & Rich Anderson

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Recommend Dealer
Yes
Employees Worked With
Justin, Greg, Charlie, and Ricky
July 10, 2018

"Best experience EVER for buying a car"

- orangecrush

I have purchased over a dozen cars in my lifetime and this was by far the most pleasant experience. I bought the car based on a search on the internet. The dealership worked out the details of registering it in another state and had it delivered to my driveway! And then followed up the next day to make sure I was satisfied.

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Recommend Dealer
Yes
Employees Worked With
Charley and Ossi
October 22, 2017

" 2011 Dodge Grand Caravan "

- Dimmie44

We were replacing a 2004 Dodge Grand Caravan SXT and wanted something almost the same as it is a van we use for transporting three very large dogs. We saw a 2011 on Carfax and called on a Monday morning. We drove it home Tuesday afternoon. Dealing with Eddie was a pleasure, as he was quite knowledgeable about vehicles. If the situation arises where we are looking again we will definitely call Eddie. It is over an hour away, but worth the trip.

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Recommend Dealer
Yes
Employees Worked With
Eddie
July 30, 2017

"I have had very good experiences so far with the dealership."

- Bolo22

I have bought 2 new vehicles from Falvey's., both Greg and Eddie have been very helpful with my purchases. I feel as though I had fair to good deals in both of my purchases. Service Dept also very good with no real issues. Parts dept also good. I will probably get my next vehicle from them again in about 3 years. Wayne C.

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Recommend Dealer
Yes
Employees Worked With
Greg and Eddie.
July 25, 2017

"Over charged for service! "

- Shepardowner245

Will never go back to Falveys again. Have gone there for quite a few years. All new service department staff, who don't take the time to get to know the customers. Service guy Mine was trash talking his ex wife while I was there, very unprofessional. He quoted me one price for work to be done. I had to remind him that I had lifetime brake pads, and should not have been paying for the house. He said he would take that off… He ended up writing up the service bill and it cost even Above and beyond what I was quoted by him. And this was after he took the price of the brake pads off? I called and they said they charge $109.90 an hour for labor, I ended up paying over $500 for labor for them to replace rotors and brake pads because they charge "flat time. Since then I've heard from many other dissatisfied Falveys customers. I'll never go back to them!!!! Over charging and won't rectify the bill...charging over what they quote. See ya later, bringing my service elsewhere!

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Recommend Dealer
No
Employees Worked With
Michael in service
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