Family Ford of Enfield

Excellent Service! I was a first time buyer and searched around at lots of different dealerships and looked at many different cars. I came to Family Ford, and initially I was a first time buyer and searched around at lots of different dealerships and looked at many different cars. I came to Family Ford, and initially wanted to get a truck, but knew that would be a stretch. Walt showed me many different alternatives that would fit my budget better, and helped me find an amazing car that I absolutely love. I can't thank them enough for all their help, and making me feel confident in my purchase. If I had any questions, Walt explained everything clear so I understood. Definitely the best dealership to visit, especially for a first time buyer! More

Oil change, tire rotation Went in for oil change. Service people ( Mr. Ken Brown) very friendly. Wait was not long at all. Waiting room is neat and quiet. Oh yes, there is WIFI Went in for oil change. Service people ( Mr. Ken Brown) very friendly. Wait was not long at all. Waiting room is neat and quiet. Oh yes, there is WIFI. THANK YOU. More

Lug nut problems My only complaint is I faithfully have my car serviced every 5000 miles at family ford, which includes rotating the tires. Last year I had to purchase My only complaint is I faithfully have my car serviced every 5000 miles at family ford, which includes rotating the tires. Last year I had to purchase 3 new lug nuts at $8.00 each due to the galv. coating on the nuts cracking. This service period I was advised that I should get all 20 lug nuts replaced due to the same problem. Financially I cannot afford an additional $200.00 for new lug nuts every service period. Was told that I may have a problem should I get a flat tire and lug nuts cannot be removed because of this problem. Because of this add"l cost, I told service rep. to put the old lug nuts back on. Being a long time Ford owner I do not think that I should be responsible for a defect in Ford's design. Would appreciate a reply regarding this situation. More

Awesome! We had exceptional service? Great communication! Good trade in value! Was able to buy car in one day! Very, very happy with the enitre experience! We had exceptional service? Great communication! Good trade in value! Was able to buy car in one day! Very, very happy with the enitre experience! More

Very Honest I was helped out by Walter and the sales manager . Both were very friendly but most of all very honest. The sales manager was very realistic and expla I was helped out by Walter and the sales manager . Both were very friendly but most of all very honest. The sales manager was very realistic and explained to me the true value of my vehicle and didn't give me the run around like other dealerships with a back and forth 100 times. Walter was also very friendly and never once pressured me to close the sale. I gave them a reasonable counter offer and they accepted it without any push-back. Car came in perfect condition and a full tank of gas ( been burned in the past without a full tank on a new purchase) . I recommend doing your homework before going car shopping and they are willing to work with your as long as your reasonable with your expectations. More

Replace broken tailgate handle Fast, efficient, reasonable cost. I was in and out in about 1/2 hour. Friendly and helpful service advisor, Greg Ayers. Convenient waiting area. O Fast, efficient, reasonable cost. I was in and out in about 1/2 hour. Friendly and helpful service advisor, Greg Ayers. Convenient waiting area. Overall, a pleasant experience. I was impressed! More

Recall & 15000 check Very well taken care of the service was outstanding this is the reason why I have gone back for services and the service department is always very hel Very well taken care of the service was outstanding this is the reason why I have gone back for services and the service department is always very helpful More

Great service and follow up My overall experience with this dealership and Alicia Riley has been great. Alicia always followed up with an update and on the day of delivery her ve My overall experience with this dealership and Alicia Riley has been great. Alicia always followed up with an update and on the day of delivery her vehicle knowledge skills have been great. She cares about the customer and wants to make sure she covered all of the pre- delivery points. Steve, the service manager is also great to work with and always meets my schedule for service. More

Ken, does a great job - I would recommend for a pay raise. Ken is the guy I see when I come for service. Explains everything out as what was done. Your lucky to have a employee that goes up an above the rest Ken is the guy I see when I come for service. Explains everything out as what was done. Your lucky to have a employee that goes up an above the rest of the service department. Always greets me by my first name and shakes my hand. Other employees don't seem happy working there. I had once a problem an I ask one of the service people to please come look at the car to explain what was happening. He did not want to even walk out behind the counter. More

Painless Family Ford of Enfield was my 2nd dealership I visited in search of a nice, reliable used vehicle. With the help from Salesman Walt D., I found t Family Ford of Enfield was my 2nd dealership I visited in search of a nice, reliable used vehicle. With the help from Salesman Walt D., I found the perfect car for my wife and I. While not being pressured at all to purchase this vehicle, i spent another 4 days shopping around for other options. Well, after getting overwhelmed with other "deals" and overly pressured, i went back to Family Ford of Enfield, test drove vehicle a couple more times, talked more with Walt, and decided to purchase the vehicle. The overall car shopping experience was really a "headache" except for my experience with Walt at Family Ford of Enfield. With him learning/understanding our needs, giving us info about the car, available options, I highly recommend this Dealership for your "Great Car Shopping Experience". And especially go see Walt, he will make you feel at ease. More