Family Ford of Enfield

Customer Focused This is the second truck i purchased from Family Ford. My experience both times has been great! I will recommend Family Ford to anyone I know, to giv This is the second truck i purchased from Family Ford. My experience both times has been great! I will recommend Family Ford to anyone I know, to give them the same great experience in buying a truck as I have! Thanks Walt and Family Ford. More

Fast & Friendly While traveling from PA to CT I had a flat tire and brought my car to the dealership. Service was friendly, fast, informative, and I told my CT family While traveling from PA to CT I had a flat tire and brought my car to the dealership. Service was friendly, fast, informative, and I told my CT family what a positive experience I had at your dealership. Greg was terrific to work with! More

Waste of time... they will not negotiate No flexibility... very little negotiation.... I don't know how they stay in business. Pointed out the better prices and options at other dealers an No flexibility... very little negotiation.... I don't know how they stay in business. Pointed out the better prices and options at other dealers and their inventory of 50 leftover 2016 F-150's that they have compared to the 10-15 that other dealers have but it didn't help. Offered to buy a $38,000 vehicle if they just dropped the price $640.. they refused. More

"Impressed" We were impressed by how Jorge came to greet us, asked what we were looking for, and was not pushy. We were also surprised by how quickly the transact We were impressed by how Jorge came to greet us, asked what we were looking for, and was not pushy. We were also surprised by how quickly the transaction was finalized. More

Service Very polite and treated great. Will always come back to this dealer for all my service needs. Not a long wait and everyone was very polite Very polite and treated great. Will always come back to this dealer for all my service needs. Not a long wait and everyone was very polite More

Great experience We bought a new car, from the moment we got there, we were pleased with the service we recieved..our salesman was Walt, and he was awesome! He help We bought a new car, from the moment we got there, we were pleased with the service we recieved..our salesman was Walt, and he was awesome! He helped us pick a car we loved and worked his magic so we could get it. More

I am impressed how an electrical problem was found. I am impressed how an intermittent electrical problem was found. I will be honest that I wasn't confident that this would be found. And it was thank y I am impressed how an intermittent electrical problem was found. I will be honest that I wasn't confident that this would be found. And it was thank you. I look forward to the part coming in and having it replaced. Thank You More

friendly fast and efficient each time I bring my can in for a maintenance, the folks are friendly and the work is done quickly. the prices are competitive plus I can earn "points each time I bring my can in for a maintenance, the folks are friendly and the work is done quickly. the prices are competitive plus I can earn "points" to use on future visits. More

Great support/service all the time. Alicia Riley is the best. I have purchased two cars from her. One because I wanted a new car and second time because that first car was totaled in a Alicia Riley is the best. I have purchased two cars from her. One because I wanted a new car and second time because that first car was totaled in an accident. Both times she was helpful and listened to what I had to say. During the second purchased, necessitated by an accident, she was very understanding and went the extra mile to find me the replacement car that I was looking for. The Service Department is very professional. Repairs are done on time. Courtesy cars, shuttle service and dealership WiFi make the service appointments easy to deal with. More

Service you'd expect. The entire experience was what I would expect from a dealership! the waiting room was a comfortable and well equipped place to wait. The staff friendl The entire experience was what I would expect from a dealership! the waiting room was a comfortable and well equipped place to wait. The staff friendly and knowledgeable. More