Family Ford of Enfield

Great experience Steve was very helpful and patient and professional. He explained everything well and made us feel very welcome. The entire experience was awesome. Steve was very helpful and patient and professional. He explained everything well and made us feel very welcome. The entire experience was awesome. We highly recommend purchasing a car with Steve. More

Excellent Service Excellent service, communicated with me throughout the day and accommodated all of my requests. I have always found that the service department is fr Excellent service, communicated with me throughout the day and accommodated all of my requests. I have always found that the service department is friendly and knowledgable and always communicates with their customers! More

Amazing people, service and overall experience!! I was very hesitant to get into a Hyundai or ford of some sort but let me tell you, I love my Hyundai and the people here were amazing and they truly I was very hesitant to get into a Hyundai or ford of some sort but let me tell you, I love my Hyundai and the people here were amazing and they truly will go above and beyond to get you approved for a car!! Not just a car but a good one!! I'd recommend them to anyone who is looking!! Seriously!! I was car less and it's 2 weeks before Xmas, my motor blew & they made it happen for me!! Truly thankful and appreciative to Family ford of enfield for their exceptional work!! More

Steve Testoni Steve took the time to sell us one Great CAR!!! I just love my 2016 Ford and the color is a WOW in my book. Steve you were right in the day time this Steve took the time to sell us one Great CAR!!! I just love my 2016 Ford and the color is a WOW in my book. Steve you were right in the day time this car is a beauty. So thank you for selling me one great car. Yes, I'll let Bob drive it once in awhile..LOL Your one awesome guy!! Thanks again, Jean More

Great customer service all around !!!! I bought my ford 2015 in october 2014 and worked with Alicia Riley the most down to earth and honset person!!! Never once did I feel like I was being I bought my ford 2015 in october 2014 and worked with Alicia Riley the most down to earth and honset person!!! Never once did I feel like I was being pushed inot anything or hounded, she remebers small details from our first converszation like that my fav color was red and found red vehicles for me, the small details are what mean the most I would and have recommended her to many people she is AWESOME !!!!! Thanks again for such a great experiance Christal Bonnafant More

great service They had the car done before I expected it to be done. Greg always has it taken care of. I live in Pa but if I can I have the service work done up her They had the car done before I expected it to be done. Greg always has it taken care of. I live in Pa but if I can I have the service work done up here in CT when I visit 3 times a year. The last time I had inspection done in PA I have to wait over 2 hour. More

service department The Service department has been nothing but trustworthy, professional, & friendly for the past 22+ years I have been going to them. it's because of t The Service department has been nothing but trustworthy, professional, & friendly for the past 22+ years I have been going to them. it's because of this excellent service that I continue to purchase new cars from Family Ford, time after time. More

Steve Testoni was AWESOME! I recently purchased a 2015 Ford Edge, which I thought was going to be a stressful thing. Steve Testoni at Family Ford in Enfield, CT made my experie I recently purchased a 2015 Ford Edge, which I thought was going to be a stressful thing. Steve Testoni at Family Ford in Enfield, CT made my experience not only easy, but enjoyable. I'd highly recommend the Edge and Family Ford!! Ask for Steve!! More

Locating new car purchase Walt was a very helpful, courteous, and one of the nicest salesperson to deal with! Very professional car dealership! He went to great lengths to he Walt was a very helpful, courteous, and one of the nicest salesperson to deal with! Very professional car dealership! He went to great lengths to help find our perfect Mustang and went above and beyond to get the car to us. He even surprise us by putting a red ribbon inside for our 25th anniversary!! We would definitely recommend Family Ford of Enfield. More

Horrible Service department I brought my 2015 F-350 Platinum diesel in for it's first service. I also asked to have my radio antenna which was loose secured properly. The staff I brought my 2015 F-350 Platinum diesel in for it's first service. I also asked to have my radio antenna which was loose secured properly. The staff was friendly and serviced the vehicle in a timely manner. I received my paperwork and as I always do I inspected my vehicle before leaving. During inspection I noticed the antenna was tighter but still not secure as it should have been and the rubber boot that sits at the base was detached sitting low and spinning freely allowing external debris to enter. I went back in and told Greg the service adviser that I had been working with that day that the antenna still wasn't correctly tightened. He sent the tech that worked on it out with me and I showed him my concerns. He felt it was okay. I disagreed and showed him the way the antenna and boot were on their new trucks on the lot. He finally agreed that it wasn't right and said he would need to take a closer look at it. I said that's fine I'll wait. A few minutes later Gregg comes in the waiting area and says they will order a new antenna and boot but he can't guarantee it would fix the issue. That's when I became defensive questioning why he wasn't telling me it would be corrected. I then showed him the comparison between the new trucks on the lot and mine with 7,600 miles on it. He kept stating he thought it was fine. Upset I told him he was full of it and at that time the employee who had my keys threw them on the ground and told me to leave. Throws the keys to my $70,000 truck on the ground?!!!! Seriously?!!! So I leave and head up to another Ford dealer in MA for a second opinion and in literally two minutes flat they tell me it's definitely not right and that the technician at Family Ford when spinning the boot of the antenna by hand in an attempt to finger tighten it he actually pulled the boot out of the tabs on the cowl that hold it. The cowl would now need to be removed to fix what the Family Ford technician did. So now I have to make an appointment for that repair with the more honest and knowledgable dealership in MA. Bottom line they are great until you hold them accountable. Then they shrug you off and lie. I would strongly suggest doing business with other Ford dealerships. More