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Family Ford of Enfield
Enfield, CT
1,997 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,997 reviews
May 27, 2015
Great customer service and friendly staff I just bought a certified pre-owned Ford Fusion from Family Ford of Enfield. It was a pleasant experience and Ray Corriveau took care of everything f I just bought a certified pre-owned Ford Fusion from Family Ford of Enfield. It was a pleasant experience and Ray Corriveau took care of everything for me- even registering my new car and transferring my car insurance! More
by Tom
Employees Worked With
Ray Corriveau
February 20, 2015
Fantastic Customer Service Mr. Ken Brown has been my Ford contact for more than 5 years now. He has always given me great advice, (if I should wait for the vehicle) or drop it Mr. Ken Brown has been my Ford contact for more than 5 years now. He has always given me great advice, (if I should wait for the vehicle) or drop it off for a day or so. Ken is always on top of the Ford Owners Advantage, and gives me deals when they are available (Like sending a form in for a rebate etc). Ken is very good at describing a problem so the tech's can fix it (I had a problem with the radio that required that I cycle power to get it to come on). I described the problem and Ken made sure it was fixed. I rate the service of this dealership very highly. AAA+++ More
by neil
Employees Worked With
Ken Brown
February 17, 2015
Couldn't ask for better I called on a Thursday afternoon 2/12/15 and spoke to Ken about the problem I was having with my SUV he told me to come right on down they would take I called on a Thursday afternoon 2/12/15 and spoke to Ken about the problem I was having with my SUV he told me to come right on down they would take me. When I got there I was taken care immediately by Ken. I was given a diagnostic reason for my issue and told that they had to order the part and wouldn't be in until the next day. I told them I had a very important appointment I needed to be at the next day and did they think the car would be done in time. Ken said he would let the mechanic know. The following day I got a call letting me know the car was serviced.... They met the timeline, I was pleasantly surprised. I was shuttled by Dan, who was prompt and personable. The professionalism and understanding of my needs went over and beyond what I expected! A huge thank you to everyone including the mechanic who worked on it! More
by Mommy
Employees Worked With
Ken & Dan
February 14, 2015
Great service, great people As always, I experienced great service. They brought my vehicle into the service area in the time frame that I requested and repaired the problems tha As always, I experienced great service. They brought my vehicle into the service area in the time frame that I requested and repaired the problems that I had. More
by Bonnie
Employees Worked With
Steve Archambault
January 23, 2015
Totally above and beyond of what i expected!!!! After purchasing a competitors brand from another dealership,And realizing fit was a big issue, Family Ford over did themselves to help me into a Vehi After purchasing a competitors brand from another dealership,And realizing fit was a big issue, Family Ford over did themselves to help me into a Vehicle that not only i would fit in comfortably,but that i would also enjoy. Alicia did countless hours of work and measurements from door openings,windshield angle, to floor measurements.She also found a solution for assist steps not only for me but also for my 93 yr old father. I just can`t say enough from start to finish.Everyone there is so nice and always make it a point to say HELLO to you when you are at the dealership whether they know you or not! More
by Happybigguy
Employees Worked With
Bob Fusaro & Chris Sarat , Alicia Riley
December 27, 2014
Wonderful Experience I bought my Focus back in 2012 at Family Ford and when my Husband and I started to look into getting an Escape I knew Family Ford was the place to go. I bought my Focus back in 2012 at Family Ford and when my Husband and I started to look into getting an Escape I knew Family Ford was the place to go. The sales staff is knowledgeable and helpful without being to aggressive. We had a wonderful experience working with Walt. He was very informative and helped us find the perfect Escape. We love our new car and will definitely recommend Family Ford to our family and friends. More
by annie06
Employees Worked With
Walter Drenzek
November 02, 2014
Excellent experience overall. Friendly dealership with true "family" feel. Liked the extras like full tank of gas and inspection fee refund.No pressure relaxed sale thanks to Ray. Friendly dealership with true "family" feel. Liked the extras like full tank of gas and inspection fee refund.No pressure relaxed sale thanks to Ray. Very accommodating. Love my Ford Edge!! More
by SufcbladeFAQs
Employees Worked With
Mike Moriarty, Ray Corriveau
October 03, 2014
my new f 150 iI have going to Family FORD for my last 3 trucks and the people and service have been EXCELLENT . My wife and daughter both bought cars from Family iI have going to Family FORD for my last 3 trucks and the people and service have been EXCELLENT . My wife and daughter both bought cars from Family FORD and are very happy with the results .They do a GREAT JOB THERE. More
by mcj116
Employees Worked With
Gary Craven
October 01, 2014
Great experience I had a great experience at Enfield Ford! I highly recommend that you go to them if you are considering buying a car! Working with Walt was great. I had a great experience at Enfield Ford! I highly recommend that you go to them if you are considering buying a car! Working with Walt was great. He took the time with me to understand what I was looking for and didn't try to pressure me to purchase at all. He was very knowledgeable about the vehicle I was interested in and took the time to explain everything. I also received a great offer on my trade in. Overall the experience was great and I plan to return there for my next vehicle! More
by Kkeider
Employees Worked With
Walter Drenzek
September 16, 2014
Purchsed a new vehicle I recently purchased a new vehicle. When i got to the dealership to look at the vehicle, I was approached by Jorge (salesman) and he seemed very atten I recently purchased a new vehicle. When i got to the dealership to look at the vehicle, I was approached by Jorge (salesman) and he seemed very attentive to what I told him I was looking for. I thought to myself this is going to be so smooth and easy and there won't be any headaches....boy was i wrong. I went to the dealership and I was ready to buy. I had done all my research, knew where I wanted to be out the door, knew what I wanted for my car, etc….. Jorge had assured me that I would be so satisfied with my purchase and that he would do everything he could to ensure my happiness on the vehicle. However his attitude took a major turn after i had inquired about discounts and price. Even more so when I asked if the scratches that were on the vehicle could be buffed out and maybe hit with some touch up paint. My boyfriend had asked about the brakes being looked at as well. He referred me to Roger who was amazing with getting me the right price and I really appreciate everything he did for me. Roger is great! Jorge however, put a really bad taste in my mouth because he said he would call me and instead i never got a call, but i got text messages. Umm yeah you are a salesman at a dealership, not my best friend so what makes you think you can text me? That is not customer service to me at all, in fact that was insulting for him to assume i would be okay with that. Although I wasn’t happy with Jorge, I was still set on purchasing this vehicle….so I asked for the scratches to be buffed and hit with touch up paint, I asked for the brakes to be looked at and changed if needed and I asked for the vehicle to be detailed (washed, waxed with 2 coats and be ready for pickup) The day I was to pick up my vehicle I yet again got text messages from Jorge that the car was ready, I asked if the brakes were looked at and if the car was washed, waxed, etc… He responded with the brakes were looked at but didn’t give me more detail. When I arrived at the dealership, I again inquired about the brakes and Jorge told me the brakes were looked at. I asked him if there was any unusual wearing and he said they told me the brakes were good. He also told me that the vehicle was buffed to try to get the scratches out (he never mentioned the touch up paint), that it was washed and waxed with 2 coats of wax like i asked for. After I signed all the paperwork, I wasn't walked to the car like I have seen them do many times. Jorge barely shook my hand, stayed on the stairs and said good luck. Roger on the other hand was so impressive. He actually had a conversation with me, unlike Jorge who made me feel uncomfortable. I didn't even want to do the paperwork with him and i really didn't want him getting the commission because he did nothing to help me, Roger did it all. As I drove away, I turned on the AC because it was hot out and that’s when I saw all my windows and my windshield were so streaky I could barely see out of them. I immediately turned off the AC and turned on the defrost….I was late getting back to work because I had to stop and get cleaner to make it easier for me to drive. When I got home I wanted to show everyone the car and realized the way back was all dirty so that didn’t get vacuumed and when I moved the seats to show people how the seats folded down, there were old wrappers and junk in between the seat top and bottom…. 2 days later I took the vehicle thru the touchless car wash and to my surprise when I got out and looked at the vehicle, all the scratches had returned and I was no longer excited about my new vehicle. I now have to pay someone to have touch up paint put on the vehicle and I have it washed and waxed the way it should have been in the beginning. I have never heard of anyone having a bad experience at this dealership and that is why I went there, but after this experience I am so unhappy that I won’t return, not even for my free oil change. More
by milgirl79
