Family Toyota of Arlington

Dave from Rockwall Adam Ramsey is one of the best sales people I have worked with. He quickly located the Tacoma I was looking for and was great at working my deal with Adam Ramsey is one of the best sales people I have worked with. He quickly located the Tacoma I was looking for and was great at working my deal with the sales manager. I had a very poor experience with Toyota of Rockwall, but Adam and the rest of the professionals at Family Toyota quickly helped me forget that experience. If you are looking for a car dealership that will treat you like a king, Adam and the folks at Family Toyota are the place you need to go. I recommend them to everyone and it is where I will make my future purchases. Thanks Adam & Family Toyota!!!! More

Very satisified Customer On Tuesday, August 13, 2016, I found a 2016 black Tundra Crew Max on the internet. I requested the selling price and in just a few minutes later Nick On Tuesday, August 13, 2016, I found a 2016 black Tundra Crew Max on the internet. I requested the selling price and in just a few minutes later Nick Charqualaf of Family Toyota of Arlington responded to my request. Nick called me and advised that the Tundra I was interested in was at Family Toyota of Burleson and he would have someone deliver it to the Arlington dealership, which was much closer. While en route to Arlington, Nick called me again and said that He had a family event he was committed to attend and said that Amanda mcLeroy would be meeting with me to show the vehicle and answer any questions I had. Nick said the vehicle I was interested in was now at the Arlington dealership and will be ready upon my arrival. Shortly thereafter, Amanda called me and said she was at the Arlington dealership and would be happy to show the vehicle and I could take a test drive. Upon our arrival, my wife Vikki and I, met with Amanda. I must say that she was very nice and answered all our questions. Of course I was very impressed with the Tundra. Amanda was very personable and very knowledgeable about the vehicle. She is a great listener and we were very comfortable with her. We did not sense any "hard pressure" and were very relaxed. In fact, our experience was very pleasant. Richard, the guy in finance, also was very pleasant and knowledgeable and explained in detail all the items on the buyer's order including the extended warranty. The next day in picking up the Tundra, Amanda was at the dealership and explained how to do some of the procedures to operate some of the features of the vehicle. She even set up my phone on blue tooth. Amanda even climbed into the bed of the truck to show me how to install the tie downs! As I was about to leave, Amanda shook my hand and said, "Welcome to the family." I took that to mean the Family of Toyota. The next day, which was Thursday, Nick called me to thank me for purchasing the vehicle and said if I needed anything else or if he could assist me in any way, just call him. I have purchased many new cars over the years since 1970 and I have never had such great service or have been treated as well as by Nick, Amanda and Richard treated us through the whole process of purchasing the Tundra. By the way, the folks that got the vehicle ready for delivery did an excellent job!! I love my Tundra!!! Gerald Teague More

Oil change and tire rotation on 2012 Prius Chase did an outstanding job of explaining the merits of synthetic oil vs. standard oil and of updating the associated paper-work for the transactio Chase did an outstanding job of explaining the merits of synthetic oil vs. standard oil and of updating the associated paper-work for the transaction. I appreciated his interest and enthusiasm. More

Great! I would recommend Andre Speed and Family Toyota of Arlington to others who are looking for a new Toyota. He was able to explain everything in the car I would recommend Andre Speed and Family Toyota of Arlington to others who are looking for a new Toyota. He was able to explain everything in the car and he promoted the Toyota brand very well. Andrea setup my phone on blue tooth. My overall purchase experience at Family Toyota of Arlington was GREAT! "T" More

Truck purchase Very good service. I started discussions over email and let Josh know what I was looking for, my budget, my trade in information, etc. We scheduled so Very good service. I started discussions over email and let Josh know what I was looking for, my budget, my trade in information, etc. We scheduled some time for me to come in and see what trucks fit my needs. Once I arrived Josh had a couple of trucks for me to look at. He even had one of the trucks brought in from their other location so I didn't need to drive to see it. Then the finance team helped me get my payments where I wanted them. Overall great experience. More

No games, no fuss, no trouble, no lies, great experience! Went looking for a good deal on a Toyota Camry Hybrid. Had talked to a few other dealers in the area, but they started arm-twisting and demanding comm Went looking for a good deal on a Toyota Camry Hybrid. Had talked to a few other dealers in the area, but they started arm-twisting and demanding commitment when I was simply asking some questions about what was immediately available to replace a car totaled in a wreck. Because of the settlement and rental car situation, I had a very narrow window of opportunity to purchase a car. I also was not in control of the timing since I was waiting on the insurance company. On the advice of a friend, I checked Family Toyota's website and found a car that seemed like it might fit some of my criteria, so I submitted a query. Darell Shaffer contacted me and we began a conversation about how he could get me the right car for my budget and needs. He suggested a vehicle that met my financial goals and worked with me to ensure that my wife was happy with it before we closed the deal. Leon in the finance department offered me the various options available and I worked with him to find an appropriate extended warranty package to match our driving patterns and provide maximum value for our dollar. Both Leon and Darell were a joy to work with and made the car-buying experience a pleasure. Both of them worked to make sure I was satisfied with my purchase and received the most value for my dollar. More

Impeccable service!!! David is an amazing person and words can't describe how grateful I am. Very calm spirited and went above and beyond to help me get my vehicle. Drove i David is an amazing person and words can't describe how grateful I am. Very calm spirited and went above and beyond to help me get my vehicle. Drove in the dealership not sure what I want to do and he walked up to me so welcoming and so friendly. I spoke to him about my reason for the visit and he just smiled and said he would be more than happy to assist with my needs. Right then I was confident and trusted he was going to take care of me and he surely did. I must say Family Toyota of Arlington blew me off with exceptional customer service. Would 200% recommend David Nevills to anyone who wants to purchase a vehicle with great customer service. Family Toyota of Arlington rocks!!!! More

Best Car Experience Yet Family Toyota and especially John West gave me the best car experience yet. I have purchased a lot of cars in the past and I can say that John West h Family Toyota and especially John West gave me the best car experience yet. I have purchased a lot of cars in the past and I can say that John West has been the best ever. I live 380 miles away and requested information on a car through the internet. John responded and to start with, I thought there was some kind of catch. Nobody gives an offer like I got over the internet before I even talk to them. I called John and we essentially made a deal right over the phone. I drove to the dealership at the end of the week and everything that John had promised was there. They didn't even have the car I wanted on the lot and John found what I wanted and got it there in time for me to finish the deal on Saturday. Next time I need a car, I will definitely consider Family Toyota, even though they are 380 miles away from my home. More

Good experience buying car at Family Toyota John was a very nice young Man). He helped with the purchasing of a Corolla for my daughter. He was patient with us while my daughter was being diffic John was a very nice young Man). He helped with the purchasing of a Corolla for my daughter. He was patient with us while my daughter was being difficult. I am a veteran and I enjoyed working with a veteran. More

Wonderful experience John was very friendly to me and was able to find me the exact car that I wanted at another dealership. He got it there on time and made the process o John was very friendly to me and was able to find me the exact car that I wanted at another dealership. He got it there on time and made the process of buying a car much easier. I would definitely recommend him to anyone who wants an easy car buying experience and even if they don't have the car you want they will find you the car and get it there quickly! More