"Paul is a conscientious skilled individual who helps his..."
Paul is a conscientious skilled individual who helps his customers very well
I am pleased to have his expertise with my automobile
Thank you every time
"I set an appointment online and requested a loaner. they..."
I set an appointment online and requested a loaner. they told me they only have rentals when I got there and wouldn't honor what they promised. I brought my truck in for a previous repair that was not done correctly and an oil change. When I spoke with the service manager on how it said loaner instead of rental online his response was "I will have IT look at it". I will not be coming back for repairs or to purchase a new vehicle at any Sam Pack dealership. They have changed and no longer customer focused.
Employees Worked With
"Great Ford Service Dept - Zack always so helpful"
Hi We have 2 older Fords ( Explorer and Escape ) and we get our vehicles serviced at Ford Lewisville with Zack. He is always so helpful and only tells us what actually needs to be fixed/replaced. We even brought our other daughters Jeep in and had the Works tune-up and had the brakes fixed. Just wanted to give a shout out to Zack in Ford Service and say Thanks! Greg