Family Toyota of Arlington

Great Car Buying Experience I greatly appreciate the experience provided by John West and Family Toyota of Arlington. No other dealership in the area even came close to price off I greatly appreciate the experience provided by John West and Family Toyota of Arlington. No other dealership in the area even came close to price offered by John. John and FTA really do operate very differently than the other Toyota dealerships. I have had more than my share of very bad car buying experiences. So I want to stress that this experience was by far the very best. I appreciate John’s professionalism, honestly and great customer care. More

Excellent Service! David was a true professional at his craft. Worked with my credit and got me on the road. Very satisfied with the way they treated me and my wife. I David was a true professional at his craft. Worked with my credit and got me on the road. Very satisfied with the way they treated me and my wife. I will recommend David Neville and Family Toyota of Arlington any day of the week. Come see David Nevills and tell him Nelson sent you. More

Family toyota was great! Excellent experience. I was given a very fair price upfront and the pricing was completely transparent. I appreciated their honesty and they custome Excellent experience. I was given a very fair price upfront and the pricing was completely transparent. I appreciated their honesty and they customer service was amazing! I recommend the dealership to anyone looking for a quality vehicle from a family run business. More

One Very HAPPY customer!!! Went to Family Toyota's grand opening and was very happy to get EXACTLY what I wanted! Was not sure I was going to buy a car that day - just kicking Went to Family Toyota's grand opening and was very happy to get EXACTLY what I wanted! Was not sure I was going to buy a car that day - just kicking tires but my salesman Sergio Valencia talked to me about what I wanted and then produced exactly the car I was looking for!! There was no pressure!! They gave me a very nice deal that fit my budget! I couldn't believe how easy it was and the good interest rate I was able to get!! LOVE MY CAR!!! beautiful color - get lots of compliments! The best part was when my son looked at it and saw it was a Prius 2 - he said "Mom, you don't get leather seats with a Prius 2 - and I said "I did" - I had told Sergio I would like leather seats and lo and behold I got them - apparently it was a custom - since car was 2 years old. More

Highly Recommend David and Family Toyota of Arlington My mom has been researching new cars for awhile and has worried about making the right decision. She wanted to stop by Family Toyota of Arlington jus My mom has been researching new cars for awhile and has worried about making the right decision. She wanted to stop by Family Toyota of Arlington just to check out the Camry. We drove into the parking lot and were immediately spotted by a salesman who headed our way. She really just wanted to look and didn't want any pressure from a salesman so seeing him walk toward us before we even got out of the car worried me a little. He introduced himself and asked Mom what she was looking for. After hearing that she has arthritis in her knees, he immediately recommended the Rav4. David was so helpful and patient and he put Mom at ease right away. We never felt pressured at all. We could not have had a better experience. After months and months of dreading the process, Mom walked away feeling confident about her decision. I can't thank David enough! It was a blessing to meet him! More

I absolutely love Family Toyota I came in to have my car serviced and Terri was there within seconds to meet me and get me settled in. Nick is one of the sales associates there and j I came in to have my car serviced and Terri was there within seconds to meet me and get me settled in. Nick is one of the sales associates there and just talked and socialized with me till my car was ready. He also shows me a few cars and was like extremely knowledgeable. I ended up buying a car and recommend him, Terri and family Toyota to anyone looking for a ride. More

Excellent customer service! Nick helped us today and we couldn't be happier that he did! Very friendly and efficient. Prices are unbeatable and service is the best we've had. Bui Nick helped us today and we couldn't be happier that he did! Very friendly and efficient. Prices are unbeatable and service is the best we've had. Building is very nice,location was out of the way but very well worth it! If anyone I know is planning on car shopping, I will send them here! Thank you Nick and Family Toyota of Alrignton! More

Best customer service. I looked online to purchase a new vehicle. I received a lot of phone calls from other dealerships. Nick Chargualaf from family Toyota contacted me an I looked online to purchase a new vehicle. I received a lot of phone calls from other dealerships. Nick Chargualaf from family Toyota contacted me and was the only dealer that did not pressure us to come in without finding the exact vehicle that I wanted online first. Nick started the car before we got there so it as cold when we went to test drive. Family Toyota beat the price of other dealerships by a long shot. Great service and I would recommend anyone that is purchasing a new vehicle to come to Family Toyota of Arlington. More

Pleasant purchasing experience I was interested in purchasing a 4Runner and was able to locate the vehicle we were interested in, take it for a test drive and conclude our purchase I was interested in purchasing a 4Runner and was able to locate the vehicle we were interested in, take it for a test drive and conclude our purchase in 3 hours. The purchasing experience was pleasant, quite unlike the experience we had previously at another dealership. The price quoted for both the vehicle and the trade were fair, and the negotiations avoided the silly gyrations you experience at some dealerships. More

Mixed Experience Our experience was marred by an inventory snafu between the two (Burleson and Arlington) lots. They found out about the car inventory mistake that mor Our experience was marred by an inventory snafu between the two (Burleson and Arlington) lots. They found out about the car inventory mistake that morning but didn't tell me over the phone before I came over. (We had 3 phone calls with two different people. You'd think they'd bring it up at one of those calls.) It wasn't until after about 30 minutes into the appointment, they told us about the mistake. Therefore, this slow disclosure felt disingenuous. This ultimately colored our experience. That said, our interactions with the personnel of the Arlington location, particularly the sales rep, were friendly. They also put the wrong sales rep's name on our buyer's contract. Hopefully, these issues were just growing pains for this new storefront. UPDATE: Matt reached out to us and helped improve the situation. His response and fast action was excellent and much appreciated. Thank you so much! More