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Family Toyota of Arlington

Arlington, TX

4.7
1,833 Reviews

1661 Wet N Wild Way

Arlington, TX

76011

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1,833 Reviews of Family Toyota of Arlington

September 07, 2016

One Very HAPPY customer!!! Went to Family Toyota's grand opening and was very happy to get EXACTLY what I wanted! Was not sure I was going to buy a car that day - just kicking More

by One Satisfied Customer!!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Bateman, Sergio Valencia
Sep 08, 2016 -

Family Toyota of Arlington responded

Congrats on your new car! We are thrilled to hear our team went above and beyond to provide you with a fantastic experience. They will be very happy to hear your kind words. Please feel free to let us know if there is anything we can do for you. We greatly appreciate your business and look forward to seeing you again in the future. Best, Matthew Luck, Family Toyota of Arlington, Director of Operations, 804-517-8142

September 07, 2016

Excellent Service! David was a true professional at his craft. Worked with my credit and got me on the road. Very satisfied with the way they treated me and my wife. I More

by Nelson365
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nevills
Sep 08, 2016 -

Family Toyota of Arlington responded

Thank you for the review and recommendation, Nelson! Our team strives to provide our customers with an excellent and satisfying experience. We are pleased to hear David continues to achieve that. We appreciate your business and look forward to seeing you again in the future. Best, Matthew Luck, Family Toyota of Arlington, Director of Operations, 804-517-8142

September 07, 2016

Family toyota was great! Excellent experience. I was given a very fair price upfront and the pricing was completely transparent. I appreciated their honesty and they custome More

by Gbak39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Luck, Nick Chargualaf
Sep 08, 2016 -

Family Toyota of Arlington responded

What a great review! It is a pleasure to hear Nick and Matt provided you with an excellent experience. They will both be very happy to hear your kind words. We appreciate your business and look forward to seeing you again in the future. Best, Matthew Luck, Family Toyota of Arlington, Director of Operations, 804-517-8142

September 06, 2016

Pleasant purchasing experience I was interested in purchasing a 4Runner and was able to locate the vehicle we were interested in, take it for a test drive and conclude our purchase More

by Car Buyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrei Mihailescu, Bobby Eyeington, Joey Derosiers
Sep 07, 2016 -

Family Toyota of Arlington responded

Thank you for sharing your review! We're happy to hear that we provided you with a fast and enjoyable shopping experience. Our team is proud of our great customer service. Congratulations on your 4Runner, we hope to see you again!

September 06, 2016

Mixed Experience Our experience was marred by an inventory snafu between the two (Burleson and Arlington) lots. They found out about the car inventory mistake that mor More

by A_Customer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Luck, Leon Suggs, Michael Breing, Urich Stiggers
Sep 07, 2016 -

Family Toyota of Arlington responded

Thank you for sharing your feedback. It's disappointing to hear that your experience wasn't on par with our standards. It's always our goal to provide great service and clear communication to our customers. We would appreciate a chance to make things right - please contact me so I can work on fixing anything that went wrong. -Matthew Luck, Family Toyota of Arlington, Director of Operations, 804-517-8142

September 06, 2016

Highly Recommend David and Family Toyota of Arlington My mom has been researching new cars for awhile and has worried about making the right decision. She wanted to stop by Family Toyota of Arlington jus More

by MelissaS
Recommend Dealer
Yes
Employees Worked With
David Nevills
Sep 08, 2016 -

Family Toyota of Arlington responded

Melissa, we are beyond happy to hear about your experience! It is a pleasure to know that David worked hard to provide you and your mom with a flawless experience! Our team strives to be able to find a vehicle that matches the customer's needs and wants, and we are glad we achieved that with you! Please let us know if there's anything else we can do for you! Best, Matthew Luck, Family Toyota of Arlington, Director of Operations, 804-517-8142

September 06, 2016

I absolutely love Family Toyota I came in to have my car serviced and Terri was there within seconds to meet me and get me settled in. Nick is one of the sales associates there and j More

by Regubamis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry in service , Patrick Barrigan, Dontha Robinson, Nick Chargualaf
Sep 08, 2016 -

Family Toyota of Arlington responded

We greatly appreciate you taking the time to leave us such a wonderful review! We are very proud of our knowledgeable and efficient team, and it is great to hear that we achieved that with you! Please let us know if we can be of any service in the future! Have a great day, Matthew Luck, Family Toyota of Arlington, Director of Operations, 804-517-8142

September 06, 2016

Excellent customer service! Nick helped us today and we couldn't be happier that he did! Very friendly and efficient. Prices are unbeatable and service is the best we've had. Bui More

by Dleavines4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Chargualaf
Sep 08, 2016 -

Family Toyota of Arlington responded

Thank you for leaving a great review! We are pleased to hear you had an excellent experience with Nick. We appreciate your business and look forward to seeing you again in the future. Best, Matthew Luck, Family Toyota of Arlington, Director of Operations, 804-517-8142

September 06, 2016

Best customer service. I looked online to purchase a new vehicle. I received a lot of phone calls from other dealerships. Nick Chargualaf from family Toyota contacted me an More

by Firefighter18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Chargualaf
Sep 08, 2016 -

Family Toyota of Arlington responded

Thank you for leaving a great review! We are pleased to hear you had such a wonderful experience with Nick. He is indeed a great man who enjoys going the extra mile for all his customers and will be very happy to hear your kind words. We appreciate your business and hope to see you again in the future. Best, Matthew Luck, Family Toyota of Arlington, Director of Operations, 804-517-8142

September 04, 2016

In and out with no hassle We found the car we were looking for on the Internet. Sent in a request for pricing. We received a response right away with a very reasonable price. W More

by The Highlander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Suggs, Nick Chargualaf
Sep 05, 2016 -

Family Toyota of Arlington responded

Congratulations on your new Highlander! We are pleased to know that our team was able to find you a vehicle that matches your needs and wants. We greatly appreciate your business and hope to see you again soon! Matthew Luck, Family Toyota of Arlington, Director of Operations, 804-517-8142

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