Family Toyota of Arlington

Amazing customer service Zoe was beyond helpful with my purchase and explained everything I needed to know about my options. I highly recommend her for her professionalism and Zoe was beyond helpful with my purchase and explained everything I needed to know about my options. I highly recommend her for her professionalism and open ear. More

No hassle car buying experience. Had been interested in a new vehicle for a while. But due to my busy work schedule I had very little time to shop. Other dealerships were impatient an Had been interested in a new vehicle for a while. But due to my busy work schedule I had very little time to shop. Other dealerships were impatient and short. Family Toyota was patient and worked with me and my schedule. My sales rep Nick was polite, knowledgeable about the product, and understanding of my schedule and worked with me through the whole process. Worked hard to get me what I wanted and needed at a good price. The finance managers Scott and Daniel helped make the buying process smooth and not intimidating. Explained everything and answers all questions. More

New Car/New Experience When I pulled up I was greeted immediately. I wasn't given the usual scapegoat talk you get from many other dealerships. I had many questions answered When I pulled up I was greeted immediately. I wasn't given the usual scapegoat talk you get from many other dealerships. I had many questions answered by him before I even asked. The dozens of maintenance & technical questions I did ask were answered immediately & efficiently. I was given paperwork on it's background & was allowed to inspect the underside frame, wheels, engine, etc. A great plus in my eyes since I am very familiar with checking for damage & repairing cars. He did things pretty much the way I wanted it to go w/long term maintenance, warranty, payments. I couldn't have asked for a better dealership, a better employee or a better choice of sufficient & efficient vehicles for great deals. I am very impressed & will be coming back to him when my daughter gets her license. More

The most amazing service I have ever had at a dealership Paul Ward was absolutely amazing. .I truly can not say enough about the service I experienced. .Friendly, answered all my questions...Everyone here wa Paul Ward was absolutely amazing. .I truly can not say enough about the service I experienced. .Friendly, answered all my questions...Everyone here was very friendly. . This is the place I will always buy from and I will tell everyone this is the place to go...Thank you for your honesty and service More

Got a really nice 2016 tundra Our salesman was great!! He keeps checking with us to make sure everything is going ok and we've never had anyone do that from a dealership before! Our salesman was great!! He keeps checking with us to make sure everything is going ok and we've never had anyone do that from a dealership before! More

Paul was a pleasure to work with! This was my daughter’s first car buying experience and Paul made it very painless. He connected with her immediately and he took the time to show her This was my daughter’s first car buying experience and Paul made it very painless. He connected with her immediately and he took the time to show her all the bells and whistles. I would admit that I wasn’t the easiest customer and he remained patient and funny through the whole experience. I’d definitely recommend him to others! Best of all, he fought for a fair deal and I appreciate that!! Thanks, Paul! See you soon for cappuccinos!! More

Paul is awesome! Paul was great! He helped me get the exact car I wanted! I purchased a Toyota rav 4 and I could not be happier! He was great to work with and make my Paul was great! He helped me get the exact car I wanted! I purchased a Toyota rav 4 and I could not be happier! He was great to work with and make my first car buying experience very easy! Thank you Toyota!! More

Zoe was great Purchased a 2018 Toyota Highlander from here. Zoe who helped us through the process was magnificent. In spite of all the troubles I gave her she was c Purchased a 2018 Toyota Highlander from here. Zoe who helped us through the process was magnificent. In spite of all the troubles I gave her she was calm and exhibited professionalism in helping us. She even went as far as buying us lunch since we left the house early without eating. More

The round trip road trip from Houston was well worth it! Nick was a great help and very attentive. It was a Saturday and I’m all the way in Houston. We first spoke at about 130 and I was on the road to th Nick was a great help and very attentive. It was a Saturday and I’m all the way in Houston. We first spoke at about 130 and I was on the road to the dealership by 345pm. He was very efficient and explanatory all though online. This is absolutely the best car experience I have ever had while purchasing a vehicle. Considering I drove a long way, he was very welcoming and made my visit as short as possible since I was turning right back around and going home. Anyone needing a vehicle, go see Nick!!! More

First time buyer Paul is very accomodating ,makes you feel at home & knows his job well. He has given me options to choose the best deal I could have. Paul is very accomodating ,makes you feel at home & knows his job well. He has given me options to choose the best deal I could have. More