Family Toyota of Burleson

I had a great experience buying my car with Joseph Beck at Toyota of Burleson! From every phone call to meeting in person, his warm greeting and positive energy made me feel completely comfortable asking q at Toyota of Burleson! From every phone call to meeting in person, his warm greeting and positive energy made me feel completely comfortable asking questions. His welcoming nature is the reason I decided to purchase here. Highly recommend! More

Family Toyota of Burleson gets a 5 Star rating from me. Why because of Jo Nugent. She never gives up on the sale. If she doesn’t have the unit you want, she will find it for you and if a problem comes u Why because of Jo Nugent. She never gives up on the sale. If she doesn’t have the unit you want, she will find it for you and if a problem comes up she will find a way to correct it for the customer. Family Toyota of Burleson should be thankful she is selling for them and someone else, just saying. Steve Woznuck More

Everyone that helped us at the dealership was very professional. It was a pleasure doing business with you. professional. It was a pleasure doing business with you. More

purchased a truck from this dealership, and we later discovered they had painted part of the truck. The paint work was not disclosed, was not on the Carfax, and the paint doesn’t even match. When we discovered they had painted part of the truck. The paint work was not disclosed, was not on the Carfax, and the paint doesn’t even match. When we brought it to their attention the following week, they basically told us it wasn’t their problem and refused to make it right. Very disappointing way to do business. Buyer beware—inspect everything carefully and don’t rely solely on the Carfax. More

I am writing this review to thanks Strait Daniel for his excellent response to my inquiry on the 2026 Toyota 4Runner He answered all my questions and sent me everything I asked him (OTD,car fax etc) I wi excellent response to my inquiry on the 2026 Toyota 4Runner He answered all my questions and sent me everything I asked him (OTD,car fax etc) I will be back to this dealer again when it is time for me to purchase a new vehicle More

It was another great experience. If you’re looking for a salesperson who actually makes car shopping FUN, go see Lee at Family Toyota of Burleson! 😂🚗 This is my second purchase wi If you’re looking for a salesperson who actually makes car shopping FUN, go see Lee at Family Toyota of Burleson! 😂🚗 This is my second purchase with Lee, and once again, he knocked it out of the park! He’s my favorite salesperson for a reason he’s friendly, patient, knowledgeable, and makes the whole process feel easy (and even enjoyable… yes, I said enjoyable 😂). Thanks again, Lee, for taking great care of me! If I’m buying another Toyota, you already know who I’m calling! 🙌🏽🔥 More

I purchased a new 2026 Toyota 4Runner Trailhunter at Family Toyota in Burleson, TX. Jo Nugent was the sales person, excellent service. Jo took care of everything, she got me a great purchase price and g Family Toyota in Burleson, TX. Jo Nugent was the sales person, excellent service. Jo took care of everything, she got me a great purchase price and great trade in price. I was looking for the Everest Green color and found it at Family. I live about 140 miles from the dealer. I starting emailing Jo on Friday 7 August, the purchase price and trade in price were finalized the same day by email. I went in on Monday the 10th. Jo took me on a test drive and showed me some of the features of the 2026. I gave Jo the trade in keys, went over to the Finance desk and signed the digital paperwork. Jo gave me the new truck keys, some paperwork and that was it. I was really worried about what I would get for my trade-in, it's a 1999 Toyota 4Runner SR5 (V6). It's in pretty good shape, it was state of the art in 99 but now it's 27 years old. Very happy with the new truck and Jo's excellent service. The new truck is like bringing the 1999 into the 21st century. Very smooth and quick process. More

Great dealership to buy from and my service experience has been great. I highly recommend Scott or Jenna when you need service! has been great. I highly recommend Scott or Jenna when you need service! More

I decided to wait before writing this review. I took delivery of my Tundra on June 18th, and it was quite an experience. According to my sales representative, the dealership automatically perform I took delivery of my Tundra on June 18th, and it was quite an experience. According to my sales representative, the dealership automatically performs an oil change, replaces fluids, and conducts a 125-point quality inspection before delivery. Based on my experience, I have to ask — what exactly did they inspect? After purchasing the truck, I immediately noticed several issues: the emergency brake was soft, one of the bed LEDs was burnt out, and the OEM console safe was locked with an unknown combination. I had to return to the dealership to have these addressed. Not trusting the reported inspection and oil change, I decided to perform my own oil change at 2,500 miles. I'm glad I did. I needed a breaker bar to remove the oil filter, the drain plug had no washer, and the 0W-20 oil looked as though it had gone roughly 10,000 miles without being changed. Family Toyota of Burleson either misrepresented their pre-delivery service, or their technician did a very poor job. While these were ultimately minor issues, they are things that absolutely should have been caught and corrected before delivery. To make matters worse, when I attempted to reach the dealership by email — contacting Braxton Mercer, Bryan Woodard, and Nathan Mallory — I received no response from any of them. My sales representative was the only person who eventually replied. Unfortunately, this experience has become all too common when purchasing a vehicle. Do not take a dealer's word that they have inspected the vehicle. Verify everything yourself. I will not be returning as a customer. More

I began my search for a new vehicle online, using the website to customize and build the vehicle I wanted. Several dealerships reached out to me, but Nathan at Family Toyota of Burleson distinguished him website to customize and build the vehicle I wanted. Several dealerships reached out to me, but Nathan at Family Toyota of Burleson distinguished himself. He maintained a professional and straightforward approach, providing honest and fair information regarding the price of the new vehicle and the trade-in offer. Throughout the process, we communicated primarily through text messages, and he kept me informed at every stage. He even sent photos once the vehicle arrived. On the day I brought my trade-in and picked up the new vehicle, I expected a lengthy and frustrating process. Please note that I live 2.5 hours away from the dealership. I anticipated that prices would need to be renegotiated and that it would take several hours. However, everything went smoothly and efficiently, exceeding my expectations. I had pre-arranged my own financing but was open to the dealership matching or beating the terms. Manny in the finance department was just as professional as Nathan. He was honest about not being able to improve my existing financing deal and explained the available service package options without using high-pressure sales tactics. His approach was very refreshing. I highly recommend this dealership and particularly commend Nathan and Manny for their professionalism. The experience was well worth the trip. More