Family VW of Burleson

CONSUMER WARNING: BE CAUTIOUS BEFORE DOING BUSINESS WITH THIS VOLKSWAGEN DEALERSHIP My experience with this dealership has raised serious concerns about its pricing transparency, sales practices, an WITH THIS VOLKSWAGEN DEALERSHIP My experience with this dealership has raised serious concerns about its pricing transparency, sales practices, and willingness to put advertised offers in writing. Based on my experience, I strongly encourage prospective customers to exercise caution before visiting or committing to a purchase here. The dealership advertises that it will match or beat competing prices, yet when it comes time to substantiate the advertised offer with a written deal sheet, we were met with resistance. Rather than providing clear written documentation of the proposed terms, we were told that sending deal sheets was not the dealership’s responsibility and were pushed toward coming in person. That raises a fundamental question: If the advertised deal is legitimate, why is there such reluctance to put the numbers in writing? Consumers should not have to drive to a dealership, spend hours negotiating, or sit through a sales presentation simply to discover whether an advertised price is genuine. Customers deserve transparency about the selling price, applicable incentives, dealer-installed accessories, fees, and other conditions before making the trip. When a dealership promotes an attractive offer but will not clearly document the proposed terms for a customer to review in advance, it creates the appearance of a potential bait-and-switch sales practice. At a minimum, it undermines consumer confidence and raises legitimate questions about whether the advertised deal can actually be obtained on the terms presented. We dealt with Joseph Velasquez, a sales manager, during this process. Our experience left us deeply dissatisfied with the dealership’s approach to transparency and accountability. The dealership’s claims of reputable, family-owned business values mean little to consumers if straightforward questions about advertised pricing are met with resistance instead of clear answers. To be clear, we have already filed complaints with the Texas Department of Motor Vehicles, the Texas Attorney General’s Office, and Volkswagen corporate. We also intend to file a complaint with the Better Business Bureau. We believe consumers should be able to make informed purchasing decisions without being pressured into visiting a dealership before receiving basic written pricing information. MY ADVICE TO ANYONE CONSIDERING THIS DEALERSHIP: * Do not rely solely on an advertised price or a promise to match or beat another dealer’s offer. * Request a written, itemized out-the-door price before making the trip. * Ask for all applicable incentives, dealer fees, add-ons, and conditions to be disclosed in writing. * Keep copies of advertisements, text messages, emails, and all written communications. * Do not assume that the price discussed verbally is the price you will ultimately be offered at the dealership. A trustworthy dealership should welcome informed customers, answer reasonable pricing questions, and make its proposed terms clear. Written transparency protects both the customer and the business. Based on our experience, I cannot recommend this dealership. The refusal to provide the written pricing documentation we requested, combined with the insistence that we come to the dealership first, has seriously damaged our confidence in its sales process. Consumers work hard for their money and deserve honesty, transparency, and respect throughout the car-buying process. Do your homework, get everything in writing, and think carefully before investing your time in a dealership that will not clearly document its offer upfront. BUYER BEWARE. Verify every number before you make the trip. More

Rudolph was very helpful and knowledgeable in our purchase. The dealership was genuine in wanting to take care of the customer. Would definitely recommend them. purchase. The dealership was genuine in wanting to take care of the customer. Would definitely recommend them. More

Great people believe the customers comes first treat you like family and true to their word like family and true to their word More

This dealership is awesome. They got me in and out in under an hour for my 10,000 service, oil change, and tire rotation and I didn't even have an appointment. The tire rotation They got me in and out in under an hour for my 10,000 service, oil change, and tire rotation and I didn't even have an appointment. The tire rotation was free and they washed the car. Everyone was very friendly and pleasant to be around. The environment in the dealership is very pleasant. There is always someone available in parts to provide service and support. I highly recommend this dealership More

I want to preface this review by saying I had originally left a 5 star review when I purchased a 2024 Atlas in March 2024. I loved the dealership at the time, and Gavin (our sales guy) was great. However, m left a 5 star review when I purchased a 2024 Atlas in March 2024. I loved the dealership at the time, and Gavin (our sales guy) was great. However, my Atlas is clearly a lemon which we have demonstrated time and time again, as it’s been in the shop multiple times since it was purchased for various issues- the infotainment system had glitches and would crash (twice for this), and engine cover issue, the well-known braking issue, an oil leak, and most concerningly, twice for electrical issues, including my passenger side door popping open spontaneously while I’m driving at high rates of speed. The dealership has lied multiple times since it has been at the shop for the door opening, including telling us that there was a German engineer coming to look at it on Monday, March 10, which has never happened. The general manager Raad even came to us in person at the dealership and told us that he had found out the engineer would be there Monday, which clearly did not happen. Today, we were told that the engineer would not come unless they could replicate the door opening spontaneously. Clearly, what Raad stated was untruthful. He has been giving us the run around and avoiding us now. My car has been in the shop a month with no resolution in sight. Raad offered to pay off the car but refused to honor the fact that we had traded in a fully paid off car for the death trap of an Atlas that we purchased. We simply asked to be reimbursed for the paid off car so that we could purchase something else, which seems totally reasonable as we should not have to be car shopping less than a year later for a car with less than 17,000 miles on it. I would never recommend someone use this dealership now that we have been treated this way. In addition, during many discussions with multiple VW employees at the dealership and in their service department, they have revealed that their personal VWs have a multitude of issues as well. The dealership has provided me with a loaner car, which is greatly appreciated. However, the loaner is another Atlas and it has issues as well- blinkers spontaneously turning on and off, infotainment crashes, and of course the horrible brakes. An Atlas is supposed to be a boring mom-mobile… nothing boring about one of your children perhaps falling out due to a faulty door opening at a high rate of speed due to the dealership’s and corporation’s negligence. Moms, if you’d like to keep your kids safe, skip this dealership and go buy yourself something else instead. More

We love you guys we have the best experiences every time we come here and we always leave happy. Love my new Tiguan ! we come here and we always leave happy. Love my new Tiguan ! More