Farrish Chrysler Jeep Dodge Ram

Farrish Chrysler Jeep Dodge Ram responded

Thank you for the great review!

Yrs2evo responded

Very kind staff. People are friendly and helpful. They explained everything and made sure I was comfortable with everything before driving off the lot

Farrish Chrysler Jeep Dodge Ram responded

Moe, thanks for this, and your many other reviews in the last week. We would like to set the record straight. You came in for a re-flash recall. When you came in for the re-flash recall, which can be completed within 1-2 hours, you then brought up an additional concern: that your uconnect app on your phone is not properly communicating with the vehicle. We provided you a loaner vehicle for the purposes of customer centricity, even though there was not a loaner requested previous to your arrival, and so you would have a vehicle to drive while we took additional time to diagnose the issue. After completing the recall and diagnosing the vehicle, there were no errors shown on our side regarding your uconnect/radio system. As the issue appears to be with your application or phone, we suggested that you delete the application, download again, and login again. Throughout this process, you threatened legal action against us, and Jeep, should the “issue” not be fixed. You went as far as to tell us that you would not bring the loaner vehicle back until the issue was fixed. You mentioned us “threatening” you (if not in this particular review, one of the others you posted): I would assume you are referring to the conversation where we told you that if you keep the loaner through the holiday weekend, that there would be a daily charge. We did not have a problem extending the loaner on us for one additional day, however, there was no basis to provide you free transportation over the holiday weekend, where we were closed Sunday & Monday. As there was nothing to repair under warranty as there was no error with the vehicle, and the re-flash recall being completed the same day you dropped off, we do not get reimbursed by the factory for loaner expense, thus, the customer would be responsible for the loaner bill. It would also appear you took your vehicle and issue to another local dealership (Lindsay), where you left them a threatening, negative review that’s essentially identical to the multiple you have posted on our accounts.

Moudi_sayyah responded

To set your record straight, I have requested a loaner through when I scheduled the service. It was your responsibility to inform me that you have different procedures for loaner requests. I was not informed of that. So when I bring my vehicle for the 4th time for the same problem that jeep has failed to fix for over 9 months, I should expect better communication and information from your team. Lindsay chrysler deserves their bad review because they failed to fix the vehicle in 3 attempts and had the odasity to tell me to go elsewhere if Im unsatisfied. I was treated the same way at your dealership. Instead of explaining and trying to reason with a customer that you have failed to repair his warranteed vehicle, you send me threatening emails. Ive even contacted jeep support many many times and uconnect through this terrible 9 months of owning a jeep with no help what so ever. So after visiting your dealership, I came to the conclusion that this is just the way jeep does not respect their customers and have untrained crew on customer service.

jcquates responded

Amazing !!