
Farrish Subaru
Fairfax, VA
Filter Reviews by Keyword
By Type
Showing 272 reviews
Excellent car buying experience Jackie was great to work with throughout the purchase process. We test drove an Outback with him and he talked through and demonstrated all the featur Jackie was great to work with throughout the purchase process. We test drove an Outback with him and he talked through and demonstrated all the features but without being pushy or pressuring. We got to take our time looking at different exteriors and interiors. A week later when we returned, he again was helpful but not pushy, which seems to me quite unique for a car dealership. We were content with the price we got and he walked us through all the paperwork, owner's manual, trial Sirius XM etc. Very thorough and friendly. Recommend! More
Wonderful service My wife had trouble starting our Subaru Forester.She called Rachel Adams, her favorite service consultant. Even though Rachel was busy,she was able to My wife had trouble starting our Subaru Forester.She called Rachel Adams, her favorite service consultant. Even though Rachel was busy,she was able to address the problem within 30 minutes.They replaced the two old battery at no charge. We have been very satisfied, and we highly recommend them. More
Wish I went somewhere else Go somewhere else to buy a used car, this people will lie to you in your face, they don't care about you or the name in the cars they sale, they jus Go somewhere else to buy a used car, this people will lie to you in your face, they don't care about you or the name in the cars they sale, they just care about one thing and one thing only money. Seriously go somewhere else More
Best experience in the DC Metro area! If you are looking to purchase a new Subaru, then Rey Beltran, sales consultant at Farrish in Fairfax, will be your advocate. Rey is that perfect ble If you are looking to purchase a new Subaru, then Rey Beltran, sales consultant at Farrish in Fairfax, will be your advocate. Rey is that perfect blend of knowledgeable, considerate and professional. I drove 20 miles (passing 3 other dealerships) to work with Rey, because Rey had the passion and enthusiasm to get me the Cross Trek I wanted at the best price possible. It was a first class experience, from a first class dealership. More
When is a deal not a deal? When it's made with Farrish. I negotiated a price for a Forester, including trade-in, with Farrish on a Saturday afternoon. The sales person conf When it's made with Farrish. I negotiated a price for a Forester, including trade-in, with Farrish on a Saturday afternoon. The sales person confirmed the deal at 5:30 pm that same evening. I sent him an email the next day (1/2 hour after they opened) to let him know that I was coming to the dealership to sign the contract, and was told that the car had been sold. Instead of honoring that deal, the sales manager then offered to sell me another exact Forester at a price $1,250 more than the negotiated price. Was this a flagrant example of misrepresentation, bad faith, and/or bait and switch? My advice - there are honest car dealers in the DC area - do business with them. More
Great time! I visited Farrish Subaru to purchase my Forrester. I called to make an appointment with Mr. Coogan. He was a delight from that first phone call. I I visited Farrish Subaru to purchase my Forrester. I called to make an appointment with Mr. Coogan. He was a delight from that first phone call. I did not feel pressured into anything. He showed me everything I asked to see and made sure I knew how everything in my vehicle worked. I felt like he was family. Everyone that I was in contact at this dealership were polite and friendly. My entire experience was awesome. I will recommend Farrish to anyone looking for a car. More
A great car buying experience I highly recommend Jackie Coogan, our salesman at Farrish Subaru in Fairfax City. He was a rare combination of courteous, professional, and enthusias I highly recommend Jackie Coogan, our salesman at Farrish Subaru in Fairfax City. He was a rare combination of courteous, professional, and enthusiastic and made our recent car buying experience a joy. More
Buying my Crosstrek From the moment I walked into the dealership on Monday December 28th I was taken care of. Sam, Jackie and Paul went above and beyond to make my experi From the moment I walked into the dealership on Monday December 28th I was taken care of. Sam, Jackie and Paul went above and beyond to make my experience great. This has by far been the most stress free car buying experience I've had. I will certainly be referring them in the future. More
2016 Subaru Forester purchase Great service and knowledgeable sales team, Jackie Coogan was a huge help, and very courteous. Very glad I bought my Subaru Forester through Farrish S Great service and knowledgeable sales team, Jackie Coogan was a huge help, and very courteous. Very glad I bought my Subaru Forester through Farrish Subaru. More
Stole items while being serviced Though I didn't purchase my Subaru XV from this dealer, it's close to my house so I take it to get serviced here...and this last time will very much b Though I didn't purchase my Subaru XV from this dealer, it's close to my house so I take it to get serviced here...and this last time will very much be my last. I took it in for the passenger window, as it would roll down, but not up. It was under warranty and they fixed it, free of charge. I thought everything was going great...WRONG! I immediately noticed that my fiance's sunglasses were missing. I made sure I double checked the glove box, center console, every inch of the car, my house, his house, his cars, to make sure I wasn't crazy. They stole the sunglasses out of the car; whether it was the mechanics, car porters, car washers, whomever did it, IT'S WRONG! Rachel (our service adviser) is very sweet and understanding but the only thing they offered was little reimbursement (not even close to the price of the sunglasses) or $$ off our next service. We shouldn't have to clear out our vehicles for fear something will get stolen. Beware of the people who have access to your vehicle here because if they see something, they'll take it. Nothing but a bunch of thieves back there. It's disgusting. End rant. More