
Farrish Subaru
Fairfax, VA
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Subaru = Love I had a wonderful experience buying my Subaru at Farrish, thanks to Jackie Coogan. He was courteous, knowledgeable, and extremely patient. He made m I had a wonderful experience buying my Subaru at Farrish, thanks to Jackie Coogan. He was courteous, knowledgeable, and extremely patient. He made me feel very comfortable with the decision to purchase my Forester, which I love!!! More
Epic Price Jacking - Women Beware I'm a single female Subaru owner, and had some great routine service experiences at Farrish over the years. David Palumbo is an especially big sweethe I'm a single female Subaru owner, and had some great routine service experiences at Farrish over the years. David Palumbo is an especially big sweetheart. About 9mos ago I noticed that whenever I brought my Forester in, I kept getting passed off to a female service manager named Rachel Adams. I couldn't care less a person's gender so long as they're competent & honest. Well, tonight I just returned from my 3rd & LAST service experience with both Farrish & Ms. Adams. While Ms. Adams may well be competebt around cars, I'm sorry to say she's among the most serially dishonest service people I've met in my 30 years of driving cars. Not even when I drove a Jaguar was a quoted the exorbitant estimates Ms. Adams manages to finagle out of the most routine & pedestrian issues. $900 for an automatic window motor replacement. And $240 for simply diagnosing the PRESENCE - though not LOCATION, much less the REPAIR - of a simple AC hose leak. Plus an EXTRAS $1,270 to replace the AC compressor that died WHILE they were looking for (though not fixing) the leak! My Forester hasn't yet reached 60,000 miles, although per Ms. Adams, it's needed $4,000 worth of work this year alone - roughly 1/3 the car's entire value - and it's not even June. I have so far managed to either contest that amount, or get the work done elsewhere for about $1,300. Does Ms. Adams simply make up problems? Or is it that she jacks labor costs to well over twice what a Saab dealership would charge? Or worse, is this a "Sister-friend" hustle she & Farrish reserve specifically for women customers they figure can't google market repair costs, much less decipher a technical statement? I don't know, and after today, I simply can't afford to keep wondering. Ladies, we can & must do better by each other! More
I'd go back, & I'd recommend it to others Jackie Coogan was professional, knowledgeable, and courteous. He made us feel comfortable, he listened, and he addressed our needs. Our buying exper Jackie Coogan was professional, knowledgeable, and courteous. He made us feel comfortable, he listened, and he addressed our needs. Our buying experience was a pleasant & successful one! More
Love my Subaru It took me forever to make a decision on my next car purchase and I am so happy I chose Subaru. Jackie Coogan is the perfect salesman. There was no pr It took me forever to make a decision on my next car purchase and I am so happy I chose Subaru. Jackie Coogan is the perfect salesman. There was no pressure, he answered all my questions, introduced me to the service department staff, and said I could call him any time I had a question about my car. More
Best car-buying experience! So happy to have my new Outback! Jackie Coogan was very helpful and informative and I didn't feel pressured at all! Best car salesman ever!! So happy to have my new Outback! Jackie Coogan was very helpful and informative and I didn't feel pressured at all! Best car salesman ever!! More
Great car buying experience! I purchased a car today (2015 Subaru Forester Premium) from Farrish Subaru. My car buying experience was excellent....My salesman was Joe Everett.... I purchased a car today (2015 Subaru Forester Premium) from Farrish Subaru. My car buying experience was excellent....My salesman was Joe Everett....very low key and I never felt pressured. I didn't really think I'd actually leave the dealership with a new car today, but I did and this is largely because I didn't feel any pressure from the salesman. He was honest in telling me that he'd like to sell me a car that day (so what else is new!), but I didn't get the hard sell that if I left, I'd be losing a great deal that I'd never see again. I also didn't get any pressure to purchase all the extra packages/extended warranties. Of course they have to do their job and tried to sell me all the extras, but were very respectful when I quickly declined. More
Finally have my Subaru! So happy to have my new Impreza Sport! Smoothest car buying experience I've ever had. I didn't feel pressured at all and was in and out very quickly. So happy to have my new Impreza Sport! Smoothest car buying experience I've ever had. I didn't feel pressured at all and was in and out very quickly. More
Love our new Outback! We came in knowing what we wanted and had already arranged for purchase information on a Subaru Outback through the Costco Auto Buying program (which We came in knowing what we wanted and had already arranged for purchase information on a Subaru Outback through the Costco Auto Buying program (which is an amazing, no hassle program by the way). I was able to easily make an appointment with Jackie Coogan, Farrish's Costco auto program representative, and he was extremely thorough in walking us through the details on the 2015 Outback, including taking us on a lengthy test drive and showing us all of the available colors/options that the Outback has to offer. I highly recommend Farrish and Jackie, and would happily purchase from them in the future. More
purchased two new Subarus in December 2014 My wife and I both ordered new 2015 Subaru Legacy 306R sedans, but not on the same day. We ordered them about a week apart, which creates some confus My wife and I both ordered new 2015 Subaru Legacy 306R sedans, but not on the same day. We ordered them about a week apart, which creates some confusion since the cars were similar, but not identical. The staff at Farrish worked with us to quickly get everything straight with Subaru America. Delivery took about 8 weeks, and our salesman, Jackie Coogan, stayed in touch and notified us of changes in the estimated delivery. The cars arrived within a week of each other. We were immediately notified and the cars were prepped for delivery each time. My wife was timid about the new car, even though many of the features/controls were the same as her 10-year old Legacy. Mr .Coogan worked patiently with her and insured she was comfortable with her new car. We both love our new Subarus. More
Awesome experience at Farrish! My car had died the previous day and I knew I was in the market for a Subaru, had been before my car's untimely demise. I wanted to buy a car that eve My car had died the previous day and I knew I was in the market for a Subaru, had been before my car's untimely demise. I wanted to buy a car that evening and didn't want to deal with the typical car buying BS. I have always bought used so have always been happy with the no haggle process at Carmax. I tried Stohlman Subaru of Herndon first and was not happy there. Felt very jerked around, was made to wait while several times while they helped other people, and was given a lower price each time I was serious about leaving. Definitely the stereotypical car buying experience I was trying to avoid. Not the case at Farrish. My salesman at Farrish (Wolf Asser) was super nice, straight forward, and personable. [Extra points for having the best name ever.] While already on my way to Farrish, I learned my friend bought a car from him earlier in the week and was happy with the deal, so I asked for him by name. My friend also commented their sales manager Sam was great to work with, but I didn't meet him personally. Wolf was patient, showed me various cars, spoke to me at length and in detail answering all of my questions, and I ended up with a deal I am very happy about. He has been with Subaru over 20 years and knows his stuff. Always a good sign that your salesman drives the kind of car you are in the market for too! I ended up buying a 2015 Subaru Forester (Premium). I would highly recommend Farrish to anyone in the market. Wolf was great, and the finance manager (Matt Thompson) was awesome too. Very accommodating, honest, and pleasant to deal with. They were both there with us long after closing and not once did they seem impatient or annoyed. Great experience. More