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Farrish Subaru

Fairfax, VA

4.7
272 Reviews

10407 Fairfax Boulevard

Fairfax, VA

22030

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Showing 272 reviews

June 21, 2015

Subaru = Love I had a wonderful experience buying my Subaru at Farrish, thanks to Jackie Coogan. He was courteous, knowledgeable, and extremely patient. He made m More

by robinbird
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Coogan
May 29, 2015

Epic Price Jacking - Women Beware I'm a single female Subaru owner, and had some great routine service experiences at Farrish over the years. David Palumbo is an especially big sweethe More

by ManTransWoman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Palumbo
Jun 12, 2015 -

Farrish Subaru responded

I first wanted to apologize for any problems you had dealing with our service department. Our service employees pride themselves on being very user friendly and treating everyone the same regardless of age,race,or gender. I have done the research and verified that the estimates provide for you for repairs needed on your car were all priced properly through Subaru's pricing guide and all repairs & prices recommended were priced properly. We do understand that car repairs in general are expensive now a days and we always try and price repairs as cost effectively as possible.Per our previous conversation the service advisers are basically relaying the information from the trained technician to the customer so the content of the estimate is not dictated by the adviser. Our technicians are instructed to note down and estimate any obvious issues with the car so the owner always is up to speed on any needed repairs. Again i apologize for any frustration that occurred with the process and per our previous conversation i am here for you if you need anything now or in the future please contact me direct (David) . Thank you

May 19, 2015

I'd go back, & I'd recommend it to others Jackie Coogan was professional, knowledgeable, and courteous. He made us feel comfortable, he listened, and he addressed our needs. Our buying exper More

by finding_forester
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Coogan
May 15, 2015

Love my Subaru It took me forever to make a decision on my next car purchase and I am so happy I chose Subaru. Jackie Coogan is the perfect salesman. There was no pr More

by Mike3507
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Coogan
May 06, 2015

Best car-buying experience! So happy to have my new Outback! Jackie Coogan was very helpful and informative and I didn't feel pressured at all! Best car salesman ever!! More

by Outback Car 123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Coogan
April 27, 2015

Great car buying experience! I purchased a car today (2015 Subaru Forester Premium) from Farrish Subaru. My car buying experience was excellent....My salesman was Joe Everett.... More

by annieg319
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Everett
March 31, 2015

Finally have my Subaru! So happy to have my new Impreza Sport! Smoothest car buying experience I've ever had. I didn't feel pressured at all and was in and out very quickly. More

by Alockhar421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Coogan
March 11, 2015

Love our new Outback! We came in knowing what we wanted and had already arranged for purchase information on a Subaru Outback through the Costco Auto Buying program (which More

by JC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Coogan
January 13, 2015

purchased two new Subarus in December 2014 My wife and I both ordered new 2015 Subaru Legacy 306R sedans, but not on the same day. We ordered them about a week apart, which creates some confus More

by fcmbh2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Thompson, Jackie Coogan
December 30, 2014

Awesome experience at Farrish! My car had died the previous day and I knew I was in the market for a Subaru, had been before my car's untimely demise. I wanted to buy a car that eve More

by VTKristen28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Thompson (finance), Wolf Asser
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