Farrish Subaru

Suprisingly good experience with car dealership... Subaru Problem: Five days earlier my vintage, newly bought, low mileage 2003 Acura 3.2 S was totaled in a rear-end, hit-and-run. Back in the market for a car Problem: Five days earlier my vintage, newly bought, low mileage 2003 Acura 3.2 S was totaled in a rear-end, hit-and-run. Back in the market for a car, this time safety was the most important feature for me, although my former car had done a wonderful job of protecting its passengers. Solution: Finding Subaru to be the leader in moderate price cars, I found my way to Farrish Subaru. Immediately the friendly Rey Beltrane, salesman, approached me to help. He was forthright, answered my obsessive questions and provided additional information as well. He seemed to know his cars and which might be a good fit for me. We considered some of the used vehicles in stock, but then decided to look at the new models. In the cold night he brought a beautiful higher-end Forester model into the service shop, now cleared of the serviced autos. The car seemed more solid than other SUV types in that price range, and well appointed. And the price actually seemed better than many of the used Foresters, with equal equipment and miles, than I had seen online. We took a drive, testing various rod types, both of us taking turns driving. Wanting family to chime in on this decision, I asked if we could go by my daughter and her husband's home very nearby so they could have a look. He was gracious and willingly did just that, leaving a very positive impression with them. Then we returned to the dealership where we spoke for twenty minutes or so, but I was not quite ready to buy, not because the product wasn't impressive, I just needed more time. I kept waiting for another salesperson to slyly come up to take over the sale. I believe it's called "turning." This never happened. Rey just continued to be his pleasant real self which was such a comforting feeling during this unexpected, trying, time I was having to face. This was probably the best car buying experience in which I have ever been involved. The trust level was high, and I think that feeling was warranted. More

Wonderful experience at Farrish Subaru! Looking for a hard to find vehicle, we can't say enough about working with Farrish Subaru. We purchased the vehicle from Rey Beltran and couldn't hav Looking for a hard to find vehicle, we can't say enough about working with Farrish Subaru. We purchased the vehicle from Rey Beltran and couldn't have been more pleased. He was very helpful and was great about staying in contact with us. He made purchasing our vehicle an easy and pleasant experience. We also talked with Sam Ramadan. They both went over and above to provide us with the information we needed and made our buying experience a good one. We would highly recommend Rey and Farrish Subaru to all of our family and friends. It was worth the drive to purchase our Subaru from this dealership! More

Thanks Jackie, service was great and I'm very happy. I have to say thanks to Jackie Coogan and everyone at Farrish for a great buying experience. I was provided with the information that I needed to mak I have to say thanks to Jackie Coogan and everyone at Farrish for a great buying experience. I was provided with the information that I needed to make a great purchase. This is the third Subaru in our family and we're very pleased with our cars. More

Wonderful experience with Chris Wolf. Absolutely the best! My wife and I bought a car this weekend from Chris, and we can't say enough great things about his service. He was incredibly knowledgable, friendly, My wife and I bought a car this weekend from Chris, and we can't say enough great things about his service. He was incredibly knowledgable, friendly, honest, and helpful. And he really went above and beyond to make us feel comfortable and valued as customers. No pressure from Chris, just candid answers and tremendous warmth. Loved our experience with him. You'd be crazy to go to anyone else! More

Jackie Coogan was recommended to us and we recommend him too My daughter bought a 2013 Subaru Outback from Jackie Coogan and recommended him. We liked her Outback very much and after comparing various models (H My daughter bought a 2013 Subaru Outback from Jackie Coogan and recommended him. We liked her Outback very much and after comparing various models (Honda, Toyota, VW, Mazda, Ford) decided that Outback was our choice. We went directly to Jackie, and the rest is history. We're happy with our choice of autos, and with choice of dealers/sales reps. More

Did I just buy a car? Much to my surprise, yes. I was scheduled to purchase a used Rav4 yesterday afternoon, but wanted to quickly check out the Forester which has been we Much to my surprise, yes. I was scheduled to purchase a used Rav4 yesterday afternoon, but wanted to quickly check out the Forester which has been well reviewed. I had the good fortune to encounter Joe Everett, who couldn't have been nicer, more informative and patient. The process was more a conversation between friends than a sales pitch. He provided great information, answered all my questions, and ultimately made me an offer so fair I couldn't refuse. I've heard the Forester sells itself, but looking back, it was Joe, hitting the right notes at the right time. Again, I had NO intention of purchasing a Forester yesterday, but there it is, parked in my driveway. And I'm smiling. That's salesmanship. The good kind. EEBerg More

An enjoyable and stress-free experience I just purchased a new Subaru from Jackie Coogan at Farrish Subaru. Jackie was the consummate professional and extremely personable. It was a pleasu I just purchased a new Subaru from Jackie Coogan at Farrish Subaru. Jackie was the consummate professional and extremely personable. It was a pleasure doing business with him. He answered the vast majority of my questions via email, and never pressured me into anything. He worked at my pace, answering all my questions and concerns. This must run in the Farrish family because one of my family members recently purchased a jeep down the block at their Jeep dealership and had a similar experience. Jackie Coogan (and Farrish of Fairfax) was wonderful. More

the easier, painless trasaction ever my sale rep. was Jackie Coogan, he was out front with prices and deals. He was honest and most helpful. The dealer helped with financing my loan, wh my sale rep. was Jackie Coogan, he was out front with prices and deals. He was honest and most helpful. The dealer helped with financing my loan, which beat my bank's interest rate. More

This dealership is a dumpster fire Our attempt to lease a 2015 Forester Premium in Jasmine Green with EyeSight and integrated navigation system has been filled with repeated disappointm Our attempt to lease a 2015 Forester Premium in Jasmine Green with EyeSight and integrated navigation system has been filled with repeated disappointments and setbacks coupled with, and exacerbated by, what can be described at best as sheer incompetence and at worst negligence on the part of Farrish Subaru. After conducting significant market research we were aware that finding that particular trim level with those options and in that specific color was extremely rare. In fact, there were only 2 Foresters shown as in-transit for future delivery in the DC, Maryland, Virginia area dealership inventories – 1 at Farrish Subaru and 1 at Brown’s in Manassas, and there are not any more available as of today. The reason we chose Farrish was the exceptional email responsiveness and helpfulness of Sales Consultant Wolfgang Asser and Sales Manager Sam Ramadan. Unfortunately, that is the last and only positive thing we have to say about this situation. On the evening of June 23, we met with Wolf to discuss leasing the vehicle and were told it would arrive in approximately 3 weeks, on July 14. After hearing that the dealership’s 2015 Foresters had been selling either in advance of arrival or as soon as they showed up on the lot and negotiating the sales price, we placed a $500 deposit on the vehicle we wanted and provided the information necessary to complete the Buyer’s Order. Below is a synopsis and timeline of the salient points for your consideration: July 18 – 4 days after the expected arrival date of July 14 came and went, I reached out to Wolf for a status update and was told that the date had always been July 24. This is in direct contradiction to what both my wife and I heard when we sat in the dealership, but we were willing to be amenable to changes at this point. July 24 – We received another phone call from Wolf who told us that there was a delay somewhere along the supply chain and the new arrival date would be August 11. August 12 – We received a call from Wolf who stated that our vehicle arrived earlier than anticipated, but because he was off/out of the office when it arrived IT WAS SOLD BY ANOTHER SALESPERSON TO SOMEONE ELSE. Wolf stated that the dealership was inquiring with other Subaru dealerships to locate a replacement and I asked to speak to Sales Manager Sam Ramadan. I received a call back from him 1 hour later and our discussion was as follows: • Sam assured me that the dealership had taken steps to resolve their inventory control/tracking issues and that customer retention was a priority for Farrish Subaru. • Sam stated that he located another vehicle at a dealership in the western part of the U.S. and was waiting for them to call him back to see if an arrangement could be made between the 2 businesses to have it shipped to Virginia. • In the event that he could obtain said vehicle, Sam offered non-specific compensation, only saying that we would be happy and that Farrish would not make any profit on the deal. • Sam also stated that we should consider a “Plan B” on how to proceed if he was not able to obtain the vehicle. • I advised Sam that he had 48 hours to contact me with the outcome of his discussions with the other dealership for the replacement vehicle. August 15 – After no contact for 72 hours, I drove to Farrish Subaru after work to talk to Sam in person and hear whether he had made progress in locating a replacement vehicle or to ask for our deposit back. At this point, things became strained to the point of incredulity. • Immediately, Sam asked if I had located and ordered a vehicle from another dealership, stating that his recollection of our previous discussion was that Farrish would offer the still undefined compensation to offset the cost of the new vehicle. • Upon telling Sam that he was mistaken and that what he had just described to me was incorrect, he continued to stick with his contrary view. At this point I became resigned to the fact that there would be no possible satisfactory outcome to this situation for my wife and I and asked for our deposit back. • Sam hemmed and hawed about how the off-site finance department may be closed and unable to produce a check today but after making me wait in the dealership for an additional 40 minutes he returned with our refund. What kind of business commits such egregious errors, bordering on outright fraud, and then expects the customer to take the lead on resolving the situation? What dealership basically cedes a sale to another dealership? If the dealership was liable for the mistake, I, along with any other reasonable consumer, would expect the dealership to make it right. Did Sam Ramadan think that my wife and I would leave our deal with Farrish hanging in limbo and commit to another sale with a different dealership potentially exposing us to further financial ramifications? For the Sales Manager to blatantly lie to my face and tell me that his recollection of our discussion is completely different than mine is beyond the pale. Sam’s statements all point to the fact that his apologies and pledges to make things right were nothing more than lip service and that he never intended to help us resolve the situation. I have serious concerns about his integrity and the negative reflection it casts upon the dealership and Subaru of America, Inc. as a whole. After contacting the Subaru corporate office in New Jersey, GM Ralph Perkins reached out to us in an attempt to fix things, but even if we could have the exact car that we originally wanted, it would have been a Pyrrhic victory as Farrish would still get credit towards their sales goals. The only credit they deserve is for their amazing ability to push away paying customers. One thing we have learned from this whole experience is that at Farrish, the customer is always wrong. More

Flexible and Friendly My experience at Farrish Subaru was stellar. Joe Everett called me within minutes of my having submitted a GEICO price request. It wasn't like a sal My experience at Farrish Subaru was stellar. Joe Everett called me within minutes of my having submitted a GEICO price request. It wasn't like a sales call at all; it was like getting a call from an old friend. He was friendly, inquisitive, informative and affable. My sales experience - to no fault of the salesman - included a number of disappointing attempts to secure the car I intended to buy. Ultimately, the final sale reflected great flexibility and fairness on the part of the Farrish Subaru. More