Farrish Subaru

I purchased a 2012 Outback Limited from Jim Turner--supported by Roger Holt and Catherine Murphy via phone/email after getting a price quote from USAA while I was in Phoenix, AZ in the middle o Turner--supported by Roger Holt and Catherine Murphy via phone/email after getting a price quote from USAA while I was in Phoenix, AZ in the middle of a move to the WDC area. The Farrish Subaru team was easy to work with and we quickly agreed on a price and they agreed to hold the vehicle until I arrived two weeks later to pick it up. During this time, we were able to work out all of the details of the purchase by phone/email so that on arrival all I had to do was sign a few papers and the car was mine. Never before have I spent so little time in a dealership to buy a car. This would not have been possible without the hard work, flexibility, and willingness to work with my situation that Jim, Roger and Catherine ably demonstrated. The best example of customer service, however, was when Jim picked me, my wife, our two kids (in car seats), and more luggage than one should righty travel with a Dulles Airport and drove us to the dealer for car pickup. Once at the dealership, as I said above, it was a smooth and fast process--clearly the Farrish team understood that we had had a long day and wanted to move on to our hotel. We deferred the car "walk around" with James until another day. This greatly simplified our arrival in Northern VA and also saved us about $100 in Taxi fare! Several days later, at the walk around, Jim provided professional and personal instructions on the many aspects of the car and demonstrated again his deep knowledge on the product. I would say Jim knows Outbacks-he owns one that he paid for--not a company loaner. Overall I had a first-rate experience with the Farrish Subaru team and would not hesitate to do business with them again. I never felt they were playing "games" with the price. They were straight forward and I feel I got a good deal. I have already recommended Jim to some friends and will not hesitate to do so again in the future. More

It was a pleasure to deal with Mitch. I'm pleased with my new Outback. My husband has gone to Farrish for his last three Jeeps, so it was an easy choice for us to select Farrish Subaru where we received equa new Outback. My husband has gone to Farrish for his last three Jeeps, so it was an easy choice for us to select Farrish Subaru where we received equally good service. More

Jim Turner was simply the best car salesman with whom I've ever worked. He knows Subaru vehicles literally inside out and first took the time to go over the car I was considering in more detail than any I've ever worked. He knows Subaru vehicles literally inside out and first took the time to go over the car I was considering in more detail than any salesman I've encounter in over four decades of car-shopping. Then he was willing to do the same detailed explanation with my wife when I returned for another look. Jim made the buying experience as close to a pleasure as buying a car can be--and he never tried to hustle me or add on extras. On the contrary, he worked with me to get the full USAA-rate discount and other benefits. To his further credit, he has followed up after the sale and helped me with a minor matter that was not Subaru's fault. Love the car, but I had narrowed my choices down to a Subaru and two other brands. Jim made a decisive difference. (Also, Jim's a veteran and, as a retired Army officer myself, I always prefer to deal with businesses that hire vets.) While I have only had my Outback for three weeks (and have never rated a dealership before), I wanted to give full credit where it's due. Also: The 2012 Outback 3.6R is a fantastic vehicle. More

James and Cat made the buying process as painless as these things can be (also, Roger - can't remember last name). They all maintained a sense of humor as we changed our mind several at times, going fr these things can be (also, Roger - can't remember last name). They all maintained a sense of humor as we changed our mind several at times, going from a Legacy to an Outback, various colors, various options, etc. James was patient but on top of everything - he listened and did his best to satisfy our desires. Cat was very clear on everything she had to explain and also had a very friendly attitude. Overall one of the best car purchasing experiences (and I love the Outback after 2 days!!) More

I made an appointment with Keith in the Service Center. At the time of me making an appt., he asked me what my car was and we spoke about a coupon on the internet. When we took the car into be serviced for At the time of me making an appt., he asked me what my car was and we spoke about a coupon on the internet. When we took the car into be serviced for an oil change, the price changed b/c my car needed synthetic oil. I asked to speak to Keith and he was talking over me and basically calling me a liar - he never asked me for the make and model of my car. Now, my question is, whenever you make an appt for your car, don't they ask you what kind of car you have? That has ALWAYS been my experience. Keith kept saying that I was trying to get the coupon price, but in reality, if he would have listened to me, instead of yelling over me talking, he would have heard that I was trying to figure out WHY he did not inform me that the coupon would not apply to my car. Nowhere on the coupon on their website does it say "synthetic oil, additional charges," as he claimed. Anyways, the customer service at Farrish is HORRIBLE. We went to this one b/c it is the closest to our home. I have never been yelled at and treated so poorly before from any dealership, and I have owned my share of cars. Now, this is my first Subaru, but all my other cars, whenever I had any kind of service done, I always got a car wash. Nope, not from this dealership. I wouldn't recommend this dealership to anyone. More

As a practice (business and personal), when it comes to vendors and services, my expectations are very high, and I am stingy when it comes to recommendations and praise. As it relates to the purchase of vendors and services, my expectations are very high, and I am stingy when it comes to recommendations and praise. As it relates to the purchase of our new Subaru Outback Limited late Friday evening 3/18/11, I would like to share great appreciation I have for the Farrish team for an overall pleasurable, personable and efficient experience (especially Jackie Coogan & Catherine Murphy). I had already done our research, decided upon the model and features, and received the pricing certificate from USAA buying service. Once I got the call from my husband he was ready to buy (4pm Friday), I called Jackie Coogan, who very patiently and thoroughly answered all my questions on the process of ordering a new Subaru. We decided to meet at 7pm, Jackie had a new car waiting out front to go over my remaining questions, and by 7:15pm we started the paperwork to buy instead of order a new one. I got a fair price on the trade in from Roger Holt, and no haggle on the overall price with the model that had exactly everything I wanted. Catherine Murphy, (who is so personable and just exudes sunshine), was very efficient on the financing paperwork and add-ons including the 3 year maintenance and Xzilon Plus . I can’t say enough nice things about Jackie who stayed after the dealership closed to set up the Navigation and Bluetooth and orient me on other features – he is very knowledgeable, patient, and “user friendly”. I appreciate his offer for me to call anytime when I have questions (as my voice was strained with laryngitis, the Bluetooth voice activation not working properly – we had a good laugh). I am deliriously happy with the new Outback, and Jackie & Catherine have made us feel part of the Farrish Subaru family. Thank you so much! More

Previously, buying a new car has always been quite an unpleasant experience, due to the pressure and questionable information provided by the salespeople. I actually dreaded going out to look at new cars unpleasant experience, due to the pressure and questionable information provided by the salespeople. I actually dreaded going out to look at new cars and buy one. Farrish Subaru of Fairfax, Inc, gave me a new experience. Buying my new Subaru was a pleasant experience. All the employees I dealt with were quite friendly and provided the answers to all my questions very pleasantly. At no time was ANY pressure put on me. Both the main salesperson I worked with and another salesperson who showed me the features of Subaru car that interested me were exemplary. I would happily recommend this dealer. It is not a huge dealership and I felt quite comfortable with its family-like atmosphere. More