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54 Reviews of Farrish Subaru - Service Center
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February 28, 2012
The staff is very attentive and get your car serviced in a timely manner and of course a job well done. They will always try and work with your schedule. I have called in the morning a taken my car in that a timely manner and of course a job well done. They will always try and work with your schedule. I have called in the morning a taken my car in that afternoon to get serviced. The pricing is reasonable, they send you via mail reminder of service due with coupons. I most definitely would recommend this dealership. More
by siyah
Employees Worked With
Keith Donaldson, Mark Johnson
October 24, 2011
Service has gone down tremendously over the years. On multiple occasions, they failed to diagnose simple problems, and seem to have caused problems in the process. Unless you have to go to a Subaru deal multiple occasions, they failed to diagnose simple problems, and seem to have caused problems in the process. Unless you have to go to a Subaru dealer for service, look for a more reputable shop elsewhere. More
by rrlArlington
Employees Worked With
Keith, Mark Johnson
August 31, 2011
The worst dealership service, EVER. Never take your vehicle to this service outlet. They are incompetent and unable to diagnose a vehicle. You will end up returning your vehicle for multiple visits. vehicle to this service outlet. They are incompetent and unable to diagnose a vehicle. You will end up returning your vehicle for multiple visits. Keith is rude and Tom is unable to assist a customer unless the Customer tells him the problem. Their service team cannot diagnose problems as simple as warning light indicators on dashboards. I never had this problem when Ryan worked in this dealership. I have been to this dealership numerous times for simple fixes, namely new tires (which they managed to screw up) and new tires after I had a double puncture (which they failed to correctly balance). The worst service dealership anywhere in Northern Virginia. Never take your vehicle to Farrish Subaru. More
by adm2715
Employees Worked With
Keith and Tom, Service
July 07, 2011
I made an appointment with Keith in the Service Center. At the time of me making an appt., he asked me what my car was and we spoke about a coupon on the internet. When we took the car into be serviced for At the time of me making an appt., he asked me what my car was and we spoke about a coupon on the internet. When we took the car into be serviced for an oil change, the price changed b/c my car needed synthetic oil. I asked to speak to Keith and he was talking over me and basically calling me a liar - he never asked me for the make and model of my car. Now, my question is, whenever you make an appt for your car, don't they ask you what kind of car you have? That has ALWAYS been my experience. Keith kept saying that I was trying to get the coupon price, but in reality, if he would have listened to me, instead of yelling over me talking, he would have heard that I was trying to figure out WHY he did not inform me that the coupon would not apply to my car. Nowhere on the coupon on their website does it say "synthetic oil, additional charges," as he claimed. Anyways, the customer service at Farrish is HORRIBLE. We went to this one b/c it is the closest to our home. I have never been yelled at and treated so poorly before from any dealership, and I have owned my share of cars. Now, this is my first Subaru, but all my other cars, whenever I had any kind of service done, I always got a car wash. Nope, not from this dealership. I wouldn't recommend this dealership to anyone. More
by SubForester123
Employees Worked With
Keith in Service Center
