Visit one: Inquired about refinancing my soon-to-be off-lease Kia Optima. Yeah, I know, it's a sucker bet, but I fell in love with the car and just didn't have the time to deal with locating a used one. I already had a quote from my bank. I knew the dealership was unlikely to beat it, but I figured, why not try?
The salesperson was very distracted. He had some serious family issues going on, I can understand that, but when it gets to the point of getting in the way of the job, it's time to hand off to someone else. When I finally heard back, they quoted me numbers that would exactly match my bank. So why would I go with that, then? I went to see if they could do better, not do the same. They then offered very slightly lower numbers. I know my credit is good; they could have given me a much better deal if they wanted to—and made it likely that in a year or two, they'd be my first stop for a trade-in.
Visit two: Looking for a test drive of a Kia Sportage SX. Not a one on the lot, no idea when one will be in. Okay, that makes it really difficult to consider buying one!
I just got a "you want fries with that?" customer-service vibe that matches the former Burger King that houses the dealership.