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Fathers & Sons Volkswagen

West Springfield, MA

3.2
145 Reviews

434 Memorial Avenue

West Springfield, MA

01089

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145 Reviews of Fathers & Sons Volkswagen

November 15, 2022

Do not take your vehicle to get service at this location! My son, a young man attending college in the area and just trying to make in life took our 2019 VW to get his brakes checked. He was told they will o More

by jproctor
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Nov 15, 2022 -

jproctor responded

Fathers and Sons do the right thing for this young man and charge what your competitors charge.

October 07, 2022

We bought our Volkswagen Jetta from fathers and sons 2 years ago. The car was still under factory warranty. Recently we had a problem with the stereo controls on the steering wheel not working and the tou More

by Kvene
Recommend Dealer
No
Employees Worked With
Ethan Prentiss
June 07, 2022

Between Emmalees clear and concise quote and the service manager Zach’s clear explanation of my issues I am very happy with my service here. Sometimes the news isn’t what you want to hear, but being transpa More

by mamabear413
Recommend Dealer
Yes
Employees Worked With
Emmalee and Zach
May 19, 2022

I have been working this this dealership for the last 11 years. Love working with them. More

by 00-hawkers-halon
Recommend Dealer
Yes
Employees Worked With
DeVante
May 19, 2022 -

00-hawkers-halon responded

Ethan and DeVante were great and helped me through the car buying process. Been going to fathers and sons VW. For 11+ years.

May 11, 2022

Nothing but good things to say regarding my 5/10/2022 purchase. I dealt with DeVante (sales) and Jason (sales manager). Both gentlemen conducted themselves professionally, met my goals as best as they re More

by Thomas M
Recommend Dealer
Yes
Employees Worked With
DeVante, Jason, Michael
April 26, 2022

Absolutely the worst experience I’ve ever had here. Service advisor is extremely rude. Smh More

by Hcb2442
Recommend Dealer
No
Employees Worked With
Emily
April 04, 2022

The absolute worst customer service of any dealership I’ve experienced in my 50 years. More

by Ljeffrey70@yahoo.com
Recommend Dealer
No
Employees Worked With
Service Department
December 26, 2021

I have purchased more than 5 vehichles from Vinny Fusaro and have always received the highest level of professionalism. I never have to question the price of that he quotes because I know I am getting the b More

by valentine910
Recommend Dealer
Yes
Employees Worked With
Vinny Fusaro
May 24, 2021

Service here was terrible. Had a valid concern and woman at the service desk insisted my warranty didn’t cover anything with out even looking it up. Even though it clearly states that it covers far more tha More

by Unioncarpenter108
Recommend Dealer
No
Employees Worked With
Service Department
July 11, 2020

Even though we did not buy a car, we thought F&S VW was great during the COVID-19 pandemic. It was the best car sales experience we've had so far and plan on coming back when the pandemic subsides. UPDA More

by spand91
Recommend Dealer
No
Employees Worked With
Carl Fancy IV; Chandler; Ethan
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