Fathers & Sons Volkswagen

Even though we did not buy a car, we thought F&S VW was great during the COVID-19 pandemic. It was the best car sales experience we've had so far and plan on coming back when the pandemic subsides. UPDA great during the COVID-19 pandemic. It was the best car sales experience we've had so far and plan on coming back when the pandemic subsides. UPDATED: We went back and had a different sales associate than we had in April. We really liked our new associate as well. We were about to finalize a deal when the sales manager joined the negotiations and cut our trade-in's value by 50% because the car had some mechanical issues. The value they were giving us was already at the lower end of the KBB value. We understood their reasoning, however, the sales manager's approach and tactic was off putting and condescending. We had the car scanned and it gave us camshaft codes. They wouldn't budge on the new car price or the trade-in so we walked from the offer. We did not go back because that experience was awful. A few days later, we ended up driving our trade to a different VW dealership 45 mins away and bought a new car there. I do not recommend this place. More

This will be simple - and very positive. I bought an extended VW warranty 5 years ago from Troy Dietrich at Father & Sons. I was a bit skeptical at the time, but the whole thing worked out great. Tro extended VW warranty 5 years ago from Troy Dietrich at Father & Sons. I was a bit skeptical at the time, but the whole thing worked out great. Troy processed it over the phone. I had to use the warranty thousands of miles away & it was honored by various VW dealers every time. No nonsense about third party warranty providers. They honored my tire repair warranty when I had a sidewall puncture on a trip. When I traded the car several years later, I reached out to Troy (who is still at VW-Ford-Toyota), and he got me my remaining prorated portion refunded. This was a quality transaction in a business that is known for too many “gotcha” tactics. Thank you Troy!! More

I didn't plan on buying brand new but after the experience I had with Ethan and Chandler, I couldn't be happier!! They explained everything and were straight up with me. Car buying has never been experience I had with Ethan and Chandler, I couldn't be happier!! They explained everything and were straight up with me. Car buying has never been easier!! More

Excellent Customer Service! From the moment I pulled into the dealership my experience was top-notch. I was greeted right away by a person who was checking customers in. I did no From the moment I pulled into the dealership my experience was top-notch. I was greeted right away by a person who was checking customers in. I did not have to wait. Everything that was going to be done to my car was explained before it went in for service. I was called the minute my car was ready and again everything that was done was explained. I recently started going to this dealership for service and am so glad I did! More

Amazing customer service I started going to F&S for service for my Volvo and returned as a customer when purchasing a new VW. Amazing customer service and experience in both I started going to F&S for service for my Volvo and returned as a customer when purchasing a new VW. Amazing customer service and experience in both sales and service. More

Friendly, Easy, Efficient We needed to replace our 2011 Jetta SE quickly due to an accident. The process was easy, friendly and transparent. I would recommend Fathers and Son We needed to replace our 2011 Jetta SE quickly due to an accident. The process was easy, friendly and transparent. I would recommend Fathers and Sons VW to anyone looking to get a car. More

Excellent customer service The sales team, especially Angie, was absolutely amazing. The entire buying experience was suburb. Definitely would recommend Angie & Fathers & Sons. The sales team, especially Angie, was absolutely amazing. The entire buying experience was suburb. Definitely would recommend Angie & Fathers & Sons. Angie was thoughtful, patient, and caring. She made sure we were well taken care of and ensured that we were happy. More

Excellence! Great service, friendly and knowledgeable staff, clean and comfortable waiting area, I recommend this dealership for service and repairs. Two time lea Great service, friendly and knowledgeable staff, clean and comfortable waiting area, I recommend this dealership for service and repairs. Two time leasing experience was positive. More

Great Service for My Ten-Year-Old VW I recently brought my car in for its 90,000 mile service. I was impressed how I was treated and by the attention given to my ten-year-old car. Eric I recently brought my car in for its 90,000 mile service. I was impressed how I was treated and by the attention given to my ten-year-old car. Eric Gilbert was polite, considerate, and professional: he went over all of what was to be done during the service and what I had requested in addition. He provided me a quote for the work. In addition, he called me while my car was being serviced to report on the progress. The shuttle service was also prompt and professional. When I collected my car, it had been thoroughly cleaned--even the multi-spoke alloy wheels were clean. My car is not worth much money, but I take good care of it. It is satisfying to find a dealer whose service department understands that and provides first-class service. More

VW Service Impeccably clean and bright facility that allowed easy access to service facility. Service team very professional and responsive to my questions whil Impeccably clean and bright facility that allowed easy access to service facility. Service team very professional and responsive to my questions while logging my vehicle in for service. My car was ready same day and had been thoroughly cleaned inside and out. My receipt was explained and all went smooth as possible. A great dealership and a staff that compliments their effort to be a notch above the rest. More