Faulkner Buick GMC West Chester, INC.

Great dealer. I have a broken ankle, my Sierra needed a recall done, the dealer arranged to have my truck picked up and repaired. That is customer service. Thank you. recall done, the dealer arranged to have my truck picked up and repaired. That is customer service. Thank you. More

No nonsense car buying experience. Great use of my time. Kelly Yori was a pleasure and knowledgeable to work with in sales and Karl Graves in finance was one of the best I have ever worked with. Kelly Yori was a pleasure and knowledgeable to work with in sales and Karl Graves in finance was one of the best I have ever worked with. More

I had a vehicle recall notice that the dealership took care of the same time they did my normal maintenance service. Took care of my problem in a very orderly fashion and I appreciate their hard work. care of the same time they did my normal maintenance service. Took care of my problem in a very orderly fashion and I appreciate their hard work. More

Leslie was great, professional, and took time to understand my issues. Leslie was great, professional, and took time to understand my issues. Leslie was great, professional, and took time to unders understand my issues. Leslie was great, professional, and took time to understand my issues. Leslie was great, professional, and took time to understand my issues. More

Efficient and Economical I love having Faulkner service my Enclave, they keep me informed of all they need to do and the time it will take. Leslie personally gave me a call af I love having Faulkner service my Enclave, they keep me informed of all they need to do and the time it will take. Leslie personally gave me a call after I dropped off the car, since she was not on site to talk to me when I was at the dealership. I have no problems with Faulkner and will continue to use them in the future. More

Emergency repair The starter on my truck was malfunctioning. I called to make an appointment and was able to get it right in. Check-in was quick and the wait wasn’t lo The starter on my truck was malfunctioning. I called to make an appointment and was able to get it right in. Check-in was quick and the wait wasn’t long to find out that the starter needed to be replaced, which was done in a relatively short time. I have been getting our vehicles serviced at Faulkner for three years and the service is consistently top notch and the staff very courteous and helpful. More

Routine checkup After a trip, it was time for a checkup and oil change. Thursday morning I told them that the front passenger side tire fluctuates in tire pressure s After a trip, it was time for a checkup and oil change. Thursday morning I told them that the front passenger side tire fluctuates in tire pressure slightly . I was told that there was a very small nail found in the tire, that it was repaired with a patch. Upon arriving home shortly thereafter my car screen said that my tire pressure was low. I then had a diagnostic email telling me that my tire pressure was low. Tire was down!! Pumping air into the tire 2 x didn’t help. I called AAA to change the tire Friday morning. Faulkner’s phones were not working Friday morning! I returned my vehicle for tire repair to Faulkner. Another patch was applied to the tire. More

Leslie always takes care of any issue I have with my vehicle! I’ve had a few recalls and issues and they took care of them with no questions asked! vehicle! I’ve had a few recalls and issues and they took care of them with no questions asked! More

Quick car check in. Appointment ran on time. Recall airbag work quickly accomplished. Nice service waiting room and amenities. I bought my new Pontiac here in 2003, always well serviced at Faulkner. airbag work quickly accomplished. Nice service waiting room and amenities. I bought my new Pontiac here in 2003, always well serviced at Faulkner. More