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Faulkner Buick GMC West Chester, INC.

West Chester, PA

Overview
Employees
Reviews
4.7
2,116 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 2,116 reviews

April 22, 2025

Leslie is the best! She was able to get my car on a Friday before the holiday weekend!! More

by christine.dunn2525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much, Christine! We're thrilled to hear that Leslie was able to get your car taken care of just in time for the holiday weekend. We truly appreciate your kind words, and we'll be sure to pass along the compliment to Leslie. If you need anything else, we're here to help!

April 22, 2025

My experience is very good when I called them to let them know that something was wrong with my car. They understood and scheduled me to come in to get the service done. They finished it within that day and More

by elitish.richardson
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
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Apr 24, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience. We're so glad to hear that we could quickly address the issue with your car and get you back on the road in no time. Your satisfaction is important to us, and we’re happy we could provide the service you needed. If anything else comes up, don’t hesitate to reach out!

April 22, 2025

Quick, kind, very friendly The lady in the front was quick and very respectful, she helped me get my truck back and was on my way after payment. More

by xmonzua
Recommend Dealer
Yes
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Apr 22, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave such a great review! We're so glad to hear your experience was quick, friendly, and respectful. Our front desk team works hard to make every visit smooth and stress-free, and it’s great to know she was able to help you get your truck back and on your way without a hitch. We truly appreciate your kind words and hope to see you again—under better circumstances next time!

April 21, 2025

Horrible experience, first the wrong parts were replaced, engine wire harness was not secured and in danger of rubbing against the pulleys. They resolved the issue and now my skid plate is missing with strip More

by anthonymangine11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rusty Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Anthony, Thank you for bringing this to our attention. We're very sorry to hear about the issues you experienced during your service visit—this is not the level of care or quality we aim to provide. Your concerns are serious, and we’d like the opportunity to make things right. Please contact us directly at (610) 436-5600 so we can review your visit in detail and take steps to address each of the problems you mentioned. We appreciate your patience and hope to earn back your trust.

April 20, 2025

We had a wonderful experience! From speaking with Meredith over the phone and working with Adam and Justin in person, we really couldn’t be happier with the service and purchase of More

by ARBROWN1012
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meredith, Adam, Justin
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Apr 21, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the wonderful review, Ashleigh! We’re thrilled to hear that Meredith, Adam, and Justin made your car-buying experience such a positive one. Taking the time to answer questions and ensure you feel confident and comfortable is exactly what we strive for. Congratulations on your new vehicle—we’re so happy to have been a part of it!

April 20, 2025

For over 26 years we have purchased GMC vehicles and have had them serviced at Faulkner thru Leslie hurst. In our opinion Leslie personifies Faulkner and that is the reason we are long term customers More

by GRGPMG
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your loyalty and kind words! It’s truly an honor to have served you for over 26 years. Leslie is a valued member of our team, and we’re so proud to hear that she’s made such a lasting impression. Your continued trust in Faulkner means the world to us, and we look forward to many more years of taking care of you and your GMC vehicles.

April 20, 2025

The body shop and Dan Mc did an excellent job on repairing my Mustang's damaged rear bumper. Dan also went above and beyond expectations in taking care of communications with the insurance company More

by BJ99M
Recommend Dealer
Yes
Employees Worked With
Dan McCorkle
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Apr 21, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the amazing review! We're thrilled to hear that you had such a positive experience with Dan and the team. Dan takes great pride in going the extra mile, and we’re glad he could make the process as smooth and stress-free as possible for you. Your recommendation means a lot to us, and we're always here to help—no matter the make or model!

April 19, 2025

TJ was helpful and professional. He was responsive to inquiries and did his best to make a tough time easier. I would recommend using this body shop for those with damages to their a More

by ALYSSIA.PASQUARELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Hensel
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Apr 21, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your kind words and thoughtful review, Alyssia! We're glad to hear that TJ was able to assist you with professionalism and care during a challenging time. We truly appreciate your recommendation and are always here to help should you or anyone you know need us in the future.

April 19, 2025

The service department at Faulkner is very knowledgeable and we trust their recommendations. There was an issue with the auto start/stop that was resolved that we didn’t inform them about. We moved an hour More

by lalere001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
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Apr 21, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your kind words and continued trust in our service department! It means a lot to us that even after moving an hour away, you still choose to return to Faulkner in West Chester. We’re glad we were able to resolve the auto start/stop issue, and we’re always here to provide the knowledgeable, reliable service you’ve come to expect. Your loyalty truly means the world to us!

April 17, 2025

Great employees and service! Definitely would use them again if need arises! Our car looks great! More

by C9194897
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much! We're thrilled to hear you had a great experience with our team and that your car looks amazing! We'd be happy to help you again anytime you need us.

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