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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,582 Reviews
Call Service Center (610) 492-7109

1,582 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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July 29, 2023

Great service, they have shuttle to take me home , and they fixed the truck perfectly and quickly. Highly recommend More

by nissanron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, nissanron! Please let us know if we can do anything else to help!

July 29, 2023

Always Dependable, honest, prompt, service-minded. The job get done fast and effectively and this is based on 14 years of service. More

by kslavik123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Keyser
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Aug 15, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, kslavik! Please let us know if we can do anything else to help!

July 29, 2023

Maintained good communication each step of the process. Short wait time while I was there. More

by tracygornowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us, Tracy! If there is anything else we can do to help just let us know! Have a great day!

July 29, 2023

The service department at Faulkner is very accommodating and courteous. Rusty had my vehicle taken care of and called me when it was ready. More

by KKCJOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Kovack
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Aug 01, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

July 27, 2023

Staff is very courteous, kind and professional. I would highly recommend this service center/dealership. More

by MFAPTA03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the wonderful review, MFAPTA! Our team really appreciates it! Let us know if we can help with anything else!

July 27, 2023

People are easy to deal with and the service team has always been fair and responsive. More

by JAMES.WATSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for trusting us with your vehicle's maintenance needs and making Faulkner Buick GMC of West Chester your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop, James!

July 27, 2023

Very efficient and friendly and so helpful I am very pleased to have our cars serviced More

by Dlfisher02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Franciotti
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Aug 16, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Dlfisher! Please let us know if we can do anything else to help!

July 27, 2023

Have never had a problem Leslie is courteous and professional.Convenient to my home.That is all I have to say. More

by TOMANDMICKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

July 25, 2023

They have always provided us with great service on our two vehicles. We recommend their service department. More

by JOEDOYLE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffani Wynn
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Jul 25, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Joe! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

July 22, 2023

LESLIE is a very competent worker. She answered every question I had and called me and texted me to tell me when my vehicle would be completed. I would reccommend the service departmen More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Do not remember name of person that scheduled my appt. But she was very pleasant and helpful.
Report | Print
Jul 24, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Hi Bill. We are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!

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