Faulkner Buick GMC West Chester, INC. - Service Center

Oil change and 22,000 mile service Service was done quickly and car was clean when finished. Service rep was helpful and professional. Waiting room was comfortable and other customers w Service was done quickly and car was clean when finished. Service rep was helpful and professional. Waiting room was comfortable and other customers were pleasant. More

Top notch service! We have been customers of Faulkner for a good many years. We buy our cars there and service them there. If we didn’t think they were excellent, we w We have been customers of Faulkner for a good many years. We buy our cars there and service them there. If we didn’t think they were excellent, we wouldn’t continue to deal with them.. Overall we think they are top notch, especially the service dept.and our service representative Leslie. More

New Transmission It was great working with Bernie and Jack. They worked with the manufacturer directly on my behalf to get my transmission concerns resolved. My vehicl It was great working with Bernie and Jack. They worked with the manufacturer directly on my behalf to get my transmission concerns resolved. My vehicle is running as good, if not better than the day I purchased it brand new. Thank you! More

Fast and competent Setting my appointment was fast and easy. Drove my truck in and they were right there waiting for me. Service is quick and staff is very friendly. Tha Setting my appointment was fast and easy. Drove my truck in and they were right there waiting for me. Service is quick and staff is very friendly. Thanks for all your help. More

Poor communication Left car there night before. No call from service by noon. Called twice, and was told someone would call back. Needed ride back, that wasnt done eithe Left car there night before. No call from service by noon. Called twice, and was told someone would call back. Needed ride back, that wasnt done either. More

4 thumbs down Service was mediocre and subpar. It was clearly a rush job. The alignment is still off aft being told it was just an optical allusion. Service was mediocre and subpar. It was clearly a rush job. The alignment is still off aft being told it was just an optical allusion. More

Great dealership Fast courteous service always!Have never had a negative experience here. They are careful to explain in detail whatever you need to know about your ve Fast courteous service always!Have never had a negative experience here. They are careful to explain in detail whatever you need to know about your vehicle and maintenance. A bonus- the waiting room is spacious, clean and comfortable. More

Excellent Everyone was helpful, courteous, and professional, from making my appointment to paying my bill. The gentleman who drove me on my shuttle was also ver Everyone was helpful, courteous, and professional, from making my appointment to paying my bill. The gentleman who drove me on my shuttle was also very sweet! I would highly recommend Faulkner Buick. More

Good routines maintenance. Took car of maintenance and a recall notice. Easy to use shuttle makes getting maintenance done easy. Kept informed so no surprises. Easy to book app Took car of maintenance and a recall notice. Easy to use shuttle makes getting maintenance done easy. Kept informed so no surprises. Easy to book appointment. More

Service on recall Great all around service! Everyone is very helpful and friendly! We are a little concerned about the parts that we have had issue with on a 3 year old Great all around service! Everyone is very helpful and friendly! We are a little concerned about the parts that we have had issue with on a 3 year old truck. More