Faulkner Buick GMC West Chester, INC. - Service Center

Very disappointing!!! From the night I purchased my truck and every week there after for about 5 weeks... Some issues were unforeseen but some issues could have been avoid From the night I purchased my truck and every week there after for about 5 weeks... Some issues were unforeseen but some issues could have been avoided and just to think when I saw my truck and test drove it I was so in love and couldn’t wait to own it. This was by far the worst experience I’ve had buying a car at first the service department was very helpful but than it seemed to have changed once my truck kept coming back every week for different issues that I think should have been checked before the truck was sold. Not having your vehicle for a month but it has been in the shop 4 times is really overwhelming.. The two options I had was to get the truck fixed again or trade it in for something else.... I decided to get the truck fixed instead of going threw that whole trade in process again.. but it seemed to me the sales department nor the service department was helpful with trying to figure out why my car was in the shop so much and I hadn’t had the truck for 30 days yet. I could go on and on about my experience with this truck because no it hasn’t been the best but I hope things get better from here on out as I am a customer and I thought the customer always came first and I will be needing service on my vehicle. More

Quick and painless The service was as expected. No issues and I was in and out within less than an hour . Wow we don’t like recalls, the service was a breeze. The service was as expected. No issues and I was in and out within less than an hour . Wow we don’t like recalls, the service was a breeze. More

Acadia shifter problem I took my Acadia in for a couple of problems. James (Jim) was a great service advisor. His estimates were accurate and his overall service exceeded my I took my Acadia in for a couple of problems. James (Jim) was a great service advisor. His estimates were accurate and his overall service exceeded my expectations! More

Worked hard to satisfy me Was in a serious accident with a great deal of damage to my brand new Highlander (less than 1.000 mi). With all of the issues associated with the acci Was in a serious accident with a great deal of damage to my brand new Highlander (less than 1.000 mi). With all of the issues associated with the accident, it was great to have the confidence that this repair shop was going to make the car "RIGHT". And they did. Great people (Mike and Bill) More

Pleasant The employees were professional and friendly. The waiting area was clean and conducive for me to get some work done while I waited. I would definitely The employees were professional and friendly. The waiting area was clean and conducive for me to get some work done while I waited. I would definitely recommend. More

Routine Service Leslie is my service rep and always greets with a smile. She keeps you informed of progress on your service and there are no surprises at pick up! Leslie is my service rep and always greets with a smile. She keeps you informed of progress on your service and there are no surprises at pick up! More

Quick Inspection I realized that my inspection lapsed a few days ago. I was also due for an oil change. I called The first thing the next morning and Leslie was able t I realized that my inspection lapsed a few days ago. I was also due for an oil change. I called The first thing the next morning and Leslie was able to fit me in that day. More

Faulkner We own two Buicks, both bought from Faulkner. We have found that every single person we have encountered at Faulkner is just superb, all very customer We own two Buicks, both bought from Faulkner. We have found that every single person we have encountered at Faulkner is just superb, all very customer focused and responsive. Highest marks on friendliness and quality of work. One problem is their car wash. It leaves spots all over the washed car and it then must be taken to a commercial wash to clean it up. This is a systemic problem, they are aware of it. This needs to be fixed. More

Great service We dropped off the night before for an oil change. Jack in the service department was friendly. Service was prompt. We are happy with this service We dropped off the night before for an oil change. Jack in the service department was friendly. Service was prompt. We are happy with this service department. More

Brake failure I rolled in the service area not expected because my brakes failed, break line broke. Without any question the service team responded and in short ord I rolled in the service area not expected because my brakes failed, break line broke. Without any question the service team responded and in short order I was on my way. Can’t get this kind of friendly in many places. More