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John Simonelli
John Simonelli at Faulkner Buick GMC West Chester, INC.
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John Simonelli

General Sales Manager

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.9
94 Reviews
4.9

94 Reviews

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94 Reviews of John Simonelli

April 15, 2024

Dealership Rating
Employee Rating

Always a great job by this service center, only place I take my truck! Would recommend to family and friends! More

by ADAVIS2453
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tom Delgott, Rusty Miller

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Apr 17, 2024

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years. Congratulations!

April 02, 2024

Dealership Rating
Employee Rating

The lack of responses and caring from this dealer is mind blowing. After spending $70K on a used vehicle that has continued to have problems, Matt Mortimer wouldn't even respond to my email. John Simonelli m More

by BARRYMELLOR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Magali Declet, Dave McQuiston, Bernard Gunn , Christopher D'Amico, Matt Mortimer

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April 02, 2024

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Great friendly service team and got me in and out as planned. Thank you very much for the great customer experience! More

by kevinleebell
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst

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Apr 03, 2024

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Kevin! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

March 31, 2024

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Employee Rating

Everyone on the staff was very nice. We were in and out in 2-1/2 hours, and even got lunch. More

by CASE8192
Recommend Dealer
Yes

Other Employees Tagged: John Simonelli

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Apr 01, 2024

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for sharing! We are so glad that our team offered you such a positive and memorable experience. Congratulations and welcome to our family!

March 30, 2024

Dealership Rating
Employee Rating

Have always used this dealership for all my truck purchases, and service has always been exceptional More

by ADAVIS2453
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Delgott

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Apr 01, 2024

Faulkner Buick GMC West Chester, INC. responded

We love hearing that no matter how many times our customers have worked with us, they had a great experience. Thank you for sharing your story and for trusting us with your business. Congratulations on the latest addition to the family!

January 30, 2024

Dealership Rating
Employee Rating

Helpful. Did not push. Answered questions and allowed me to take my time. Great job! More

by LARRYJR0
Recommend Dealer
Yes

Other Employees Tagged: John Simonelli

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Jan 30, 2024

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, Larry! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

January 28, 2024

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Employee Rating

Excellent service, allowed me to make decisions without pressure, worked to get me in my vehicle with the least stress. More

by SUSANBUETTLER
Recommend Dealer
Yes

Other Employees Tagged: John Simonelli

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Jan 29, 2024

Faulkner Buick GMC West Chester, INC. responded

We know that car buying can be stressful so we are so glad that you enjoyed how we like to take the pain out of the process. Thank you so much for trusting us to take good care of you and get you into the right vehicle!

December 01, 2023

Dealership Rating
Employee Rating

Leslie is always a pleasure to work with and the dealership is always fast and performs great quality work. More

by Brian B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Strohmetz, Leslie Hurst, Rusty Miller

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Dec 04, 2023

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us, Brian! If there is anything else we can do to help just let us know! Have a great day!

December 01, 2023

Dealership Rating
Employee Rating

Bernie the service manager has been wonderful. Attentive to the situation and does a great job communicating. More

by BARRYMELLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Dave McQuiston, Bernard Gunn, Luis Jimenez

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Dec 04, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you for the kind review, Barry. We are a little alarmed by the 3 out of 5 stars. Please let us know what we can do to improve your experiences moving forward!

Dec 21, 2023

BARRYMELLOR responded

The rating was due to the fact that John (sales manager) said he would get us out of the car due to the problems it has been having and then changed his tune. He completely back tracked and has not been willing to work with us on a solution at all. Bernie is the only one we have been dealing with that is responsive and apologetic!

Apr 02, 2024

BARRYMELLOR responded

Fix the problem or get us out of the car that continues having problems. We gave the option that we would keep the car but the dealership should pay for the extended warranty and no response was given which in my opinion means no. The other option was sell the car back after taking a HUGE financial loss on the vehicle which didn't make sense so we are stuck with a car that has problems and no options from Faulkner/Ciocca!

November 29, 2023

Dealership Rating
Employee Rating

Mike, John and Perry were great to work with. They got what we wanted and they make it so easy to get the deal done. More

by ANDERSONJP
Recommend Dealer
Yes

Other Employees Tagged: Michael Strohmetz, Perry Bonifazi

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Dec 04, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, ANDERSONJP! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

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