Faulkner Buick GMC West Chester, INC. - Service Center

twice as long I called on the phone to make my appointment and asked how long it would take to fix a headlight that was out. They said 45 minutes. When I arrived I called on the phone to make my appointment and asked how long it would take to fix a headlight that was out. They said 45 minutes. When I arrived I asked again and again I was told 45 minutes. One hour and a half later my car was ready. Twice as long as I was promised. No apology - just frustrating. More

Car insoection The staff is always helpful and courteous.. everyone speaks facility is clean .. service personnel that lesilie is always informative she’s a pleasur The staff is always helpful and courteous.. everyone speaks facility is clean .. service personnel that lesilie is always informative she’s a pleasure to have as a advisor More

The best we've ever dealt with LESLIE IS THE BEST SERVICE WRITER IN THE BUSINESS . She's kind, fun and knows her job. Always ready to assist you. She's always goes out of the way to LESLIE IS THE BEST SERVICE WRITER IN THE BUSINESS . She's kind, fun and knows her job. Always ready to assist you. She's always goes out of the way to help. Thank you leslie. More

Body shop Mike was very helpfull and professional thru my whole experience with my repair of my Cadillac ATS. I will be using the service center this Saturday f Mike was very helpfull and professional thru my whole experience with my repair of my Cadillac ATS. I will be using the service center this Saturday for my inspection on my car.I also met the technician who did the repair of the car.I have to say they were very helpful and informative about my car. Not to mention I felt like we were old friends just hanging out and shooting the $%#. I felt very comfortable and you will have my future business. Thanks again Mark A. Stephens More

Great Experience They fixed my car and had it back to me in less than a week, quality of work looked great, Michael Dijulio was super friendly and very easy to work wi They fixed my car and had it back to me in less than a week, quality of work looked great, Michael Dijulio was super friendly and very easy to work with, I would recommend them. More

The price was excellent and the timing was even better This is a great place. The people were friendly and the prices were great. I would definitely go back. I would recommend to my friends and family. This is a great place. The people were friendly and the prices were great. I would definitely go back. I would recommend to my friends and family. More

GOOD FAST RELIABLE TOOK MY CAR IN FOR AN INSPECTION AND LESLIE WAS VERY HELPFUL, MINDFUL OF MY TIME, AND CATERED TO MY NEED FOR A RIDE TO AND FROM THE DEALER TOOK MY CAR IN FOR AN INSPECTION AND LESLIE WAS VERY HELPFUL, MINDFUL OF MY TIME, AND CATERED TO MY NEED FOR A RIDE TO AND FROM THE DEALER More

Fast and friendly I had to have a tire replaced and it was my first time at dealership service department. Everyone was so nice and the waiting area was very comfortabl I had to have a tire replaced and it was my first time at dealership service department. Everyone was so nice and the waiting area was very comfortable. My 4 year old of course had to have a bag of the complementary popcorn! They even washed my car before bringing it out to me! More

Great Service!!! Comprehensive service always explaining what needs to be done (including approximate cost). before doing it. My service manager, Jim Keiser and his Comprehensive service always explaining what needs to be done (including approximate cost). before doing it. My service manager, Jim Keiser and his attentiveness are the primary reason I bought a new Buick 1 year ago!!!! Jim wasn't in this service visit but Jack was equally attentive. More