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Faulkner Buick GMC West Chester, INC. - Service Center
West Chester, PA
1,587 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,587 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center
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May 27, 2019
Service done correctly and finished when promised This is the second vehicle that I needed to be repaired due to an accident. Both times I brought it to Faulkner’s. The repair department did a fantast This is the second vehicle that I needed to be repaired due to an accident. Both times I brought it to Faulkner’s. The repair department did a fantastic job fixing my vehicle and it was finished on the day that Mike DiJulio promised. They even washed, vacuumed and cleaned the inside which I didn’t expect. Hopefully I will not have to use them again but if I need another vehicle repair, I will go back to Faulkner More
by pjgaragozzo
Verified CustomerEmployees Worked With
Dave Neuhof, Michael Dijulio
May 24, 2019
Repair incomplete Unfortunately after one 20 mile trip In the car the exact same thing again is happening that we took it in for service in the first place Unfortunately after one 20 mile trip In the car the exact same thing again is happening that we took it in for service in the first place More
by KSJORGENSEN
Employees Worked With
Jack Platt
May 24, 2019
Hitch Jim was super helpful. Price seemed high for part and installation. Jim was helpful in making sure the coupon from gm as well as my reward points we Jim was super helpful. Price seemed high for part and installation. Jim was helpful in making sure the coupon from gm as well as my reward points were applied. More
by Mphedgecock
Employees Worked With
James Keyser, Stephen (Bud) LLoyd
May 23, 2019
Always satisfied I keep coming back time and again. No reason I can see for going anywhere else. Service Price Convenience. Those are the main 3 reasons. I keep coming back time and again. No reason I can see for going anywhere else. Service Price Convenience. Those are the main 3 reasons. More
by SWOOP0033
May 19, 2019
Jim Keyser is the reason I'm a fan of this service facility! Jim goes why above in customer service. He is attentive, professioal and caring. Truly makes Faulkner the place to have service. A little pricey bu Jim goes why above in customer service. He is attentive, professioal and caring. Truly makes Faulkner the place to have service. A little pricey but follow set price according to dealership not how long job actually takes. More
by JLVINING
Employees Worked With
James Keyser
May 15, 2019
Late for State Inspection Appointment I was late dropping off my car for its state inspection and Leslie assured me that it was not a problem and my car was finished that day. I also took I was late dropping off my car for its state inspection and Leslie assured me that it was not a problem and my car was finished that day. I also took the opportunity to say hello to Jack who I knew from my Saturn days. More
by webarnette
May 14, 2019
Leslie is the best service writer Always had good service at Faulkner. I take all of our commercial trucks there and have purchased 3 from them. Best service is gotten from Leslie. She Always had good service at Faulkner. I take all of our commercial trucks there and have purchased 3 from them. Best service is gotten from Leslie. She is always on top of things. More
by Detailed environments
Employees Worked With
May 07, 2019
Top Notch Service Jim Took good care of me from the start. The appointment began on time, the repair was done exactly when promised, and the communication throughout w Jim Took good care of me from the start. The appointment began on time, the repair was done exactly when promised, and the communication throughout was clear and consistent. Even the courtesy van driver was professional and friendly. It was a great experience and I will continue to use them for my car care. More
by Jatillinp
Employees Worked With
James Keyser
May 04, 2019
Inspection, 60,000 mile check up, 4 new tires, oil change Faulkner ALWAYS delivers on their service. Mechanics know their “stuff” and service desk people as well. All are polite and respectful. I’ve purchased Faulkner ALWAYS delivers on their service. Mechanics know their “stuff” and service desk people as well. All are polite and respectful. I’ve purchased my last couple of cars at Faulkner and ALWAYS have this dealer’s service center work on my cars. More
by Christine
Employees Worked With
Jack Platt
April 25, 2019
Awesome service. No appointment was necessary. Got me in and out in no time Thanks Bernie. Always coming to Faulkner for all my service needs. service. No appointment was necessary. Got me in and out in no time Thanks Bernie. Always coming to Faulkner for all my service needs. More
by TRACYSTROH
Employees Worked With
