Faulkner Buick GMC West Chester, INC. - Service Center

Oil change The service department is great. Jim always does a great job taking care of me and my car. He keeps me informed of where they are with service and wha The service department is great. Jim always does a great job taking care of me and my car. He keeps me informed of where they are with service and what to keep an eye out for. He doesn’t tell me things that need fixed when they don’t. He truly cares about his customers!! Thanks Jim! More

Great. They were not able to get the problem right the first time, but worked hard to get it right the second time w/o any addittional charges. They were not able to get the problem right the first time, but worked hard to get it right the second time w/o any addittional charges. More

Routine Service Jim, Serv Mgr, did a good job figuring out what my problems were & suggested options/costs. During Servicing, Jim kept us informed on progress...an Jim, Serv Mgr, did a good job figuring out what my problems were & suggested options/costs. During Servicing, Jim kept us informed on progress...and explain things the mechanics picked up. Good visit & pleased with service. More

Quick professional service I brought my truck in for the state inspection. The service was performed on time and without delay. The results of the inspection were explained in d I brought my truck in for the state inspection. The service was performed on time and without delay. The results of the inspection were explained in detail. More

Car in for service Dropped my GMC Terrain off for inspection and transmission flush. Everything was fine. Jack, service coordinator, was great with communication. and Dropped my GMC Terrain off for inspection and transmission flush. Everything was fine. Jack, service coordinator, was great with communication. and car was complete when promised. More

Service Everything was done correctly and on time. No Problems. The wait time was not a factor I was in and out quickly and work was perfect. Everything was done correctly and on time. No Problems. The wait time was not a factor I was in and out quickly and work was perfect. More

Very happy with the concern showed for me and the service! I had a an issue with my 4 wheel drive which needed to be addressed before my car could be used. When I called in the service tech showed genuine conc I had a an issue with my 4 wheel drive which needed to be addressed before my car could be used. When I called in the service tech showed genuine concern for my issue and worked to fit me in that day. The problem was resolved hours later and I was on my way. Very happy with the experience but most of all the care I was shown. More

Great customer service!! Very accommodating, Jack and his team went above and beyond for me. Very thankful for an excellent job!!!! Would highly recommend this service departm Very accommodating, Jack and his team went above and beyond for me. Very thankful for an excellent job!!!! Would highly recommend this service department, I wish the were my local dealer! More

Great Service Department I am always satisfied with my Service Appointments at Faulkner. They are the best. I have been a customer of Faulkner"s for 35 years. I am always satisfied with my Service Appointments at Faulkner. They are the best. I have been a customer of Faulkner"s for 35 years. More

You were & ARE awsome!! Kathleen Dyer terrific with re-scheduling, especially after earlier cancellation. Leslie Hurst fantastic as Service Advisor (best in my 32 Faulkner/W Kathleen Dyer terrific with re-scheduling, especially after earlier cancellation. Leslie Hurst fantastic as Service Advisor (best in my 32 Faulkner/WC years & 12 vehicles). They're special Faulkner ASSETS, Also, please advise Best to John Simonelli More