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Faulkner Buick GMC West Chester, INC. - Service Center
West Chester, PA
1,587 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,587 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center
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February 22, 2019
Efficient. No hassle. Leslie is terrific! Leslie Leslie Leslie. She can give you correct info from the beginning. I don't hear I don't know - then have to ask 'can you check on it?' well, if Leslie Leslie Leslie. She can give you correct info from the beginning. I don't hear I don't know - then have to ask 'can you check on it?' well, if you want me to - none of the back and forth stuff. She is the consummate professional. I've never had any problems after service but I only have just over 8000 miles on my car and only had oil changes and tire rotations. A negative though: I know dealership prices are higher but that also causes you to lose business. More
by CottageLady
Verified CustomerEmployees Worked With
Other Employees :
the lady where you pay - she has worked there a short time but she is very helpful
February 22, 2019
Beyond Expectations This was my first service on my new Canyon. I didn’t have to wait to make an appointment, the service was quick, and my truck runs great! The staff This was my first service on my new Canyon. I didn’t have to wait to make an appointment, the service was quick, and my truck runs great! The staff was courteous, knowledgeable, and friendly. And the courtesy shuttle was fantastic! I’ll be back for my next service!!! More
by Don
Employees Worked With
Shuttle driver , Jack Platt
February 21, 2019
Gotta Love Faulkner and the Service Guys Used myGMC app to schedule service for a Sierra truck. Had my first night drop too. Easy to do and Jack sent text first thing next day acknowledge rec Used myGMC app to schedule service for a Sierra truck. Had my first night drop too. Easy to do and Jack sent text first thing next day acknowledge receipt of night drop. Jack called letting me know the truck was ready and reviewed all the services preformed. Everything was exactly what I requested and truck ready in afternoon. Great job Jack!! Love you guys at Faulkner. You're the best! More
by PASANDMANUSA
Employees Worked With
Jack Platt
February 20, 2019
Oil change Jim was so helpful & worked hard to mke our experience the best possible. It was done efficiently & in a timely manner. Leslie made sure my car had be Jim was so helpful & worked hard to mke our experience the best possible. It was done efficiently & in a timely manner. Leslie made sure my car had been started for service. Kim was so nice on the phone & was so helpful in rescheduling my appointment. More
by RICE1018
February 20, 2019
what a wonderful place to do business I needed my vehicle inspected quickly from start to finish I was in and out within a half hour didn't even have time to finish my free hot bag of popc I needed my vehicle inspected quickly from start to finish I was in and out within a half hour didn't even have time to finish my free hot bag of popcorn. leslie was super nice actually all of the service team was. will definitely without a doubt return for service in the future. More
by brodg0
Employees Worked With
February 19, 2019
My radio/navigation screen was freezing and they replaced it My radio/navigation system was not working and they fixed it quickly for me. They ordered a replacement and had my car done the next morning! My radio/navigation system was not working and they fixed it quickly for me. They ordered a replacement and had my car done the next morning! More
by ALLISONOFF
Employees Worked With
James Keyser
February 19, 2019
A dealer I can depend on Fast professional service and fair prices . No pressure sales and handled my appointment on time . I wish I used them from day 1 of purchasing my tru Fast professional service and fair prices . No pressure sales and handled my appointment on time . I wish I used them from day 1 of purchasing my truck More
by Jay4robin
Employees Worked With
Jack Platt
February 15, 2019
Oil change & inspection Took a little longer than expected, but I was not in a hurry. Jim Keyser is the BEST! He kept me informed and is very thorough and pleasant! Took a little longer than expected, but I was not in a hurry. Jim Keyser is the BEST! He kept me informed and is very thorough and pleasant! More
by DANIELGSALSBURY
Employees Worked With
James Keyser
February 15, 2019
5 Star Service At Faulkner Buick, Convenient & Friendly With a quick phone call Faulkner Buick Service Department easily scheduled the routine oil change and tire rotation for my 2018 Encore on the day and With a quick phone call Faulkner Buick Service Department easily scheduled the routine oil change and tire rotation for my 2018 Encore on the day and time most convenient to my own schedule. I drove right up, through the automatic garage doors opening into the sparkling clean Service lane. In just a few steps I was greeted and, giving only my name, in seconds I was checked in for the work to begin. By the time I'd finished the gourmet fresh coffee and delicious buttered popcorn offered in the spacious comfortable waiting area, and had taken a quick look at the array of new Buicks outside in the lot of this beautiful expansive dealership, my car was serviced and ready to go, my few questions were graciously answered, a thumbs up assessment was volunteered of my vehicle's condition and wear after one year and 15,000 miles, and with Service record in hand I was on my way home from the second of two free service appointments included in the purchase of the delightful Encore. So pleasant, so friendly and efficient, no hassles, no long waits. I couldn't help but marvel within that the excellent experience at Faulkner is the same as I recall from purchasing a new Faulkner Pontiac so many years ago, a consistency to be commended with employees to be proud of! More
by BernieB
February 15, 2019
Quick and reliable! They do the best work and are very reliable. Friendly staff, also! I got new tires but on and my car feels brand new. Very satisfied. They do the best work and are very reliable. Friendly staff, also! I got new tires but on and my car feels brand new. Very satisfied. More
by yehcyllib041017
Employees Worked With
