Faulkner Buick GMC West Chester, INC. - Service Center

5 Star Service At Faulkner Buick, Convenient & Friendly With a quick phone call Faulkner Buick Service Department easily scheduled the routine oil change and tire rotation for my 2018 Encore on the day and With a quick phone call Faulkner Buick Service Department easily scheduled the routine oil change and tire rotation for my 2018 Encore on the day and time most convenient to my own schedule. I drove right up, through the automatic garage doors opening into the sparkling clean Service lane. In just a few steps I was greeted and, giving only my name, in seconds I was checked in for the work to begin. By the time I'd finished the gourmet fresh coffee and delicious buttered popcorn offered in the spacious comfortable waiting area, and had taken a quick look at the array of new Buicks outside in the lot of this beautiful expansive dealership, my car was serviced and ready to go, my few questions were graciously answered, a thumbs up assessment was volunteered of my vehicle's condition and wear after one year and 15,000 miles, and with Service record in hand I was on my way home from the second of two free service appointments included in the purchase of the delightful Encore. So pleasant, so friendly and efficient, no hassles, no long waits. I couldn't help but marvel within that the excellent experience at Faulkner is the same as I recall from purchasing a new Faulkner Pontiac so many years ago, a consistency to be commended with employees to be proud of! More

Quick and reliable! They do the best work and are very reliable. Friendly staff, also! I got new tires but on and my car feels brand new. Very satisfied. They do the best work and are very reliable. Friendly staff, also! I got new tires but on and my car feels brand new. Very satisfied. More

Service Good job accommodating me. Efficient cost effective . Only issue is my engine light went 3 days later . Hope it is coincidence and not something that Good job accommodating me. Efficient cost effective . Only issue is my engine light went 3 days later . Hope it is coincidence and not something that was done with service . More

Great service! I went in for and oil change and tire rotation and was in and out in less than an hour. Jack is wonderful and always very helpful. I went in for and oil change and tire rotation and was in and out in less than an hour. Jack is wonderful and always very helpful. More

Inspection Everyone is very helpful and courteous. I drive an extra 10 miles compared to where I could take my car for service but I prefer Kaulkner. Everyone is very helpful and courteous. I drive an extra 10 miles compared to where I could take my car for service but I prefer Kaulkner. More

Really comfortable experience. Very customer friendly! This dealership takes the time to understand your needs and create a win-win solution. Their service department is very good Very customer friendly! This dealership takes the time to understand your needs and create a win-win solution. Their service department is very good at what they do. It’s a pleasure going to the dealer. More

Oil change Lost 2 points for not calling me back on the day I called. Got one back for the great employee that helped get the ice off of my car. Lost 2 points for not calling me back on the day I called. Got one back for the great employee that helped get the ice off of my car. More

Great Experience I stop by without an appointment and the service dept. set me up with a ride home and had be back in my GMC later the same day. I stop by without an appointment and the service dept. set me up with a ride home and had be back in my GMC later the same day. More

Overall Faulkner, GMC did a nice job fixing my truck. Faulkner, GMC was very professional they did call me to inform me what needed to be done to the truck before working on it. I just wish their prices Faulkner, GMC was very professional they did call me to inform me what needed to be done to the truck before working on it. I just wish their prices were a little bit better; they charge quite a bit for the parts. The mark up seems a little high to me. They did get the job done in a timely fashion and I feel their work is good. Overall I was happy with their service and would recommend them. More

Wonderful Jack was very helpful and knowledgeable. This was the 2nd time we were in for this problem and he couldn’t have been more helpful and accommodating. W Jack was very helpful and knowledgeable. This was the 2nd time we were in for this problem and he couldn’t have been more helpful and accommodating. We where disappointed that a 4 year old Yukon with 81K miles needs a rebuilt transmission. It was covered by GMC just concerning since we travel often. Jack got us a car to use, he knows I am on the go with three kids in sports. I do love my Yukon and the team at Faulkner’s. My husband isn’t happy with the GMC but loves the service staff since we are there often. More