Faulkner Buick GMC West Chester, INC. - Service Center

Happy with service Happy with the service and communication of my service writer. I would recommend Faulkner to others. Despite being very busy they still got to my vehi Happy with the service and communication of my service writer. I would recommend Faulkner to others. Despite being very busy they still got to my vehicles in a timely manner. More

Service Jack, the service coordinator, the shuttle driver and all of the employees a Faulkner treat everyone in a professional manner. Their recommendations Jack, the service coordinator, the shuttle driver and all of the employees a Faulkner treat everyone in a professional manner. Their recommendations and fairness are right on target and help me to keep the Yukon "like new". Planning on next vehicle purchase at Faulkner because of the service experience... More

I love going to this dealership . Everyone is always so kind and helpful. Every time I go in, all the employees are great! They explain everything thoroughly and completely. And . Everyone is always so kind and helpful. Every time I go in, all the employees are great! They explain everything thoroughly and completely. And always gives me a heads up on what is needed on my next visit. More

Positive Service Experience I brought my GMC Terrain in to service a problem relating to my exhaust system. The diagnosis was thorough and the problem (a complex one) was determ I brought my GMC Terrain in to service a problem relating to my exhaust system. The diagnosis was thorough and the problem (a complex one) was determined, explained clearly to me by Jim Keyser and then repaired. More

Service I would like to recommend a loaner service when vehicle is in shop ... dealer location is convenient as far as distance from residence but such an inc I would like to recommend a loaner service when vehicle is in shop ... dealer location is convenient as far as distance from residence but such an inconvenience when vehicle is in shop for several days and loaner program is not available. The shuttle service was a convenience though thank you. More

Diisorganized and untimely I dropped off car the night before to make sure I’d have it back by lunch time, I had to call at 2:45 to check to see what the status was. They said i I dropped off car the night before to make sure I’d have it back by lunch time, I had to call at 2:45 to check to see what the status was. They said it was finished but simmdidnt call me to let me know. My husband went over to grab it, still waited 10 minutes for them to finish up. They replaced things in oil change without notifying me, making my bill higher than I anticipated. Was not satisfied with service. More

Efficient, Effective, and Kind Although a busy Friday, Leslie at Faulkner's could not have been more patient and helpful to me in getting my car analyzed, explained, and repaired. Although a busy Friday, Leslie at Faulkner's could not have been more patient and helpful to me in getting my car analyzed, explained, and repaired. I am always impressed with the professionalism and emphasis on excellence. While waiting I witnessed many interactions among petsonnel and clients, each admirable in attention and genuine kindness. More

Excellent scheduling and service team response to my issue Excellent service, as always....Leslie is always a pleasure to deal with....My issue was fixed while I waited, and I was kept up to date on the progre Excellent service, as always....Leslie is always a pleasure to deal with....My issue was fixed while I waited, and I was kept up to date on the progress More

Excellent service!! I am a widow and I look for service professionals who are trustworthy. The professionals at Faulkner are very trustworthy. I once went to a dealer cl I am a widow and I look for service professionals who are trustworthy. The professionals at Faulkner are very trustworthy. I once went to a dealer closer to my home to have my car serviced but.i didn't feel as though I could.trust them. I ran back.to Faulkner!! Thank you for the level of excellence which has been evident in all of my dealings with your organization. More

Always great service It was crowded when I arrived and the power went out during my visit, but the employees kept their cool and everything was handled beautifully. It was crowded when I arrived and the power went out during my visit, but the employees kept their cool and everything was handled beautifully. More