Faulkner Buick GMC West Chester, INC. - Service Center

Yearly inspection and repairs to our 2005 truck Great service. Ted Donnon has been my go to person when I need maintenance and repairs to any of our vehicles. Ted is honest and always professional! Great service. Ted Donnon has been my go to person when I need maintenance and repairs to any of our vehicles. Ted is honest and always professional! He gives me updates in a timely manner. Ted is a excellent representative of your Service Area. More

Fast and extremely friendly, great communication. Exceptional communication with the service department. They found the root cause of the issues I was having and let me know what needed to be done and Exceptional communication with the service department. They found the root cause of the issues I was having and let me know what needed to be done and approximately how long it would take. They delivered on everything More

Exceptional service The Faulkner team was friendly, informative and helpful throughout the entire process from calling to schedule a last-minute appointment to making sur The Faulkner team was friendly, informative and helpful throughout the entire process from calling to schedule a last-minute appointment to making sure my car was washed and ready to go after service was complete. I used to visit a different local GMC dealer (Union Park), and was incredibly disappointed with what they consider to be “service.” I am so happy a colleague recommended Faulkner. My experience could not have been better. More

Thank you Service was great, Jim and team were professional, courteous and transparent. This is not going to be my last trip to Faulkner GMC of West Chester. Service was great, Jim and team were professional, courteous and transparent. This is not going to be my last trip to Faulkner GMC of West Chester. More

Service takes too long I purchased my vehicle here in 2013. I used to get my oil changes/multipoint inspections here. Then the appointments started going 2-2.5 hours. I deci I purchased my vehicle here in 2013. I used to get my oil changes/multipoint inspections here. Then the appointments started going 2-2.5 hours. I decided to go to Roberts Chevy in exton. They used to complete the same tasks under the 2 hour mark. Unfortunately they moved to west Chester. So, I decided to try Faulkner’s again. I see that nothing has changed in 2 years. I had a 730 am appointment for my oil change/ tire rotation and left around 9:50. I’ll be trying the Chevy dealer down the street for my next visit Don’t get me wrong, they are polite and explain everything. However, the length of a visit is just too long and has happened far too many times. More

A good experience Jack, my contact, stayed in communicationwoth me the entire time my truck was in for service. Since the part was on back order and it was a warranty r Jack, my contact, stayed in communicationwoth me the entire time my truck was in for service. Since the part was on back order and it was a warranty repair, he got me a loaner vehicle. The repair did not take as long as expected, and I had my truck back in reasonable time. This is my second repair at Faulkner, and both experiences have gone well. More