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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,662 Reviews
Call Service Center (610) 492-7109

1,662 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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August 16, 2025

Great In and out oil change Tire rotation Did it on time and great service More

by EVANSLANDSCAPEINC
Recommend Dealer
Yes
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Aug 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback! We’re glad to hear your oil change and tire rotation were quick and met your expectations. Providing great, timely service is our priority, and we appreciate you choosing us. Looking forward to helping you again soon!

August 16, 2025

Faulkner and Joe D. were incredible getting me into a new Buick. They were easily accessible for any and all questions and went out of their way to work with my schedule More

by JNORTHEY12
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for leaving a detailed review of your experience with us at Faulkner West Chester! We're so glad that we were able to go above and beyond your expectations!

August 16, 2025

This is a YMCA of Greater Brandywine Fit Truk. Service was not completed in a timely manner. It took longer than the original quoted completion date resulting in cancelled YMCA community impact a More

by WYOUNG4
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent
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Aug 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We apologize for your experience with us, WYoung. We take all our feedback very seriously, and we’d like to do our best to fix this issue for you. Please feel free to contact us at (610) 436-5600 and ask for one of our managers so they can help correct this situation. Thank you for bringing this to our attention.

August 15, 2025

Faulkners is the best. Very professional and courteous. TJ in the body shop was spot on with my needs and concerns. More

by JOHN.YORI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tj
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Aug 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, John! We're always here to help if anything else comes up!

August 15, 2025

The guys at Faulkner Buick were very helpful and nice to everyone. Also you would get WAY more responses without this ridiculous fifteen word requirement! More

by EILEEN42911
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Eileen, Thank you for your kind words about our team at Faulkner Buick—we’re glad they were helpful and friendly during your visit! We also appreciate your feedback about the fifteen-word minimum. Just to clarify, that requirement is set by the review platform we use, not by us. We understand it can be frustrating, and we’re always working to make the review process as easy as possible for our customers. Thanks again for sharing your thoughts and for choosing Faulkner Buick GMC of West Chester!

August 15, 2025

They didn't solve the issue the first time and it was a warranty item that needed to be replaced. The owner had to call over there and speak with a supervisor to get it straightened out and the technician More

by csr2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bernard Gunn
1.0
This rating includes all reviews, with more weight given to recent reviews.
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August 15, 2025

Very excellent check up done with inspection. Also radiator flush at a very fair price. More

by loko0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanic.
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Aug 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, please let us know if we can do anything else to help!

August 14, 2025

Dan was great to work with. It was a tough situation and he helped make it as easy as possible. More

by SKIBIKEONE
Recommend Dealer
Yes
Employees Worked With
Dan
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Aug 15, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the kind words! We're so glad to hear that Dan was able to support you through a tough situation and make the process as smooth as possible. We truly appreciate you taking the time to share your experience and are always here if you need anything in the future.

August 14, 2025

Faulkner always takes care of their customers. Always happy with the service they provide! Look no where else for your service and sales needs, we have purchased all our vehicles here and keep com More

by DW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent C
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Aug 15, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the kind words and continued trust in Faulkner! We’re truly grateful for loyal customers like you and are thrilled to hear that you've had consistently great experiences with both our sales and service teams. It means a lot that you’ve chosen us for all your vehicle needs and keep coming back to familiar faces. We look forward to serving you for many more years to come!

August 10, 2025

The service staff is always so professional and helpful. the entire organization makes us feel as though our business is appreciated. More

by DEIRDREDOYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Deirdre, thank you for taking the time to leave a review for us at Faulkner Buick GMC of West Chester. We're happy we could meet your expectations!

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