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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,660 Reviews
Call Service Center (610) 492-7109

1,660 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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August 15, 2025

Very excellent check up done with inspection. Also radiator flush at a very fair price. More

by loko0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanic.
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Aug 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, please let us know if we can do anything else to help!

August 15, 2025

The guys at Faulkner Buick were very helpful and nice to everyone. Also you would get WAY more responses without this ridiculous fifteen word requirement! More

by EILEEN42911
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Eileen, Thank you for your kind words about our team at Faulkner Buick—we’re glad they were helpful and friendly during your visit! We also appreciate your feedback about the fifteen-word minimum. Just to clarify, that requirement is set by the review platform we use, not by us. We understand it can be frustrating, and we’re always working to make the review process as easy as possible for our customers. Thanks again for sharing your thoughts and for choosing Faulkner Buick GMC of West Chester!

August 15, 2025

Faulkners is the best. Very professional and courteous. TJ in the body shop was spot on with my needs and concerns. More

by JOHN.YORI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tj
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Aug 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, John! We're always here to help if anything else comes up!

August 14, 2025

Dan was great to work with. It was a tough situation and he helped make it as easy as possible. More

by SKIBIKEONE
Recommend Dealer
Yes
Employees Worked With
Dan
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Aug 15, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the kind words! We're so glad to hear that Dan was able to support you through a tough situation and make the process as smooth as possible. We truly appreciate you taking the time to share your experience and are always here if you need anything in the future.

August 14, 2025

Faulkner always takes care of their customers. Always happy with the service they provide! Look no where else for your service and sales needs, we have purchased all our vehicles here and keep com More

by DW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent C
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Aug 15, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the kind words and continued trust in Faulkner! We’re truly grateful for loyal customers like you and are thrilled to hear that you've had consistently great experiences with both our sales and service teams. It means a lot that you’ve chosen us for all your vehicle needs and keep coming back to familiar faces. We look forward to serving you for many more years to come!

August 10, 2025

The service staff is always so professional and helpful. the entire organization makes us feel as though our business is appreciated. More

by DEIRDREDOYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Deirdre, thank you for taking the time to leave a review for us at Faulkner Buick GMC of West Chester. We're happy we could meet your expectations!

August 09, 2025

Addressed my issues quickly and gave good recommendations for my car, but not pushy about it to get them done. More

by lindalu61
Recommend Dealer
Yes
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Aug 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you, Linda! We're glad to hear that your concerns were addressed promptly and that our team could offer helpful recommendations without any pressure. It's important to us that you feel informed and comfortable every step of the way. We appreciate your trust and look forward to seeing you next time!

August 09, 2025

They are very efficient and do great follow up. They care about the work. No More

by lindalu61
Recommend Dealer
Yes
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Aug 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you, Linda! We truly appreciate your kind words. It's great to hear that our team's efficiency and follow-up made a positive impression. We genuinely care about the work we do, and it means a lot to know that it shows. Looking forward to seeing you again!

August 07, 2025

Unbelievably great. Everything went as planned. From timing to price. Would recommend to others. Easy setup for appointment. Drop off went smoothly. Great communication. More

by JFRIES0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the awesome review! We're thrilled everything went as planned and that the process—from scheduling to drop-off—was smooth and easy for you. We appreciate your recommendation and look forward to seeing you again!

August 07, 2025

Service was good, great communication, definitely easy to schedule. Vinnie was very responsive when questions were asked. More

by MERAGLIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
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Aug 08, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great feedback! We’re glad to hear you had a smooth experience with our service team. Vinnie will be happy to know his responsiveness made a positive impact. We always aim to make scheduling and communication as easy as possible, and it’s great to hear we delivered on that. We appreciate your support and look forward to helping you again in the future!

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