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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,620 Reviews
Call Service Center (610) 492-7109

1,620 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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June 29, 2025

My Buick Cascada needed a new turbo. I needed the car repaired quickly and efficiently as I was leaving for a road trip from Philadelphia to Chicago. The alternative to not having the ca More

by MTPODOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the thoughtful review. We're so glad we could get your Buick Cascada repaired quickly and efficiently in time for your road trip. It's great to hear the car is running like new and that the performance improvement is noticeable. Rusty and the team truly appreciate your kind words and we're happy we could help keep your plans on track. Safe travels and thank you for choosing Faulkner Buick GMC.

June 29, 2025

Brought my car in for an oil change and was a very simple process. Rusty did a great job and I was in and out quickly. More

by juliewnorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you Julie for sharing your experience. We're glad to hear everything went smoothly and that Rusty took great care of you. Quick and simple service is what we aim for and we appreciate you choosing us. Looking forward to seeing you next time.

June 28, 2025

Great service. Great customer service. Did a good job keeping up updated on progress of repairs. Car was cleaned and great care taken to make it look nice. More

by GENELLECRAIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

June 27, 2025

Superb interactions with both the sales representative, Adam and the finance professional, Justin. Both were impressive with their knowledge. For young professionals, I was impressed with their demonstrate More

by MMMADDEN58
Recommend Dealer
Yes
Employees Worked With
Adam Johnson
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the wonderful feedback. We're glad Adam and Justin impressed you with their knowledge and professionalism, and that Bernie provided helpful advice on your diesel engine maintenance. It’s great to hear that our team made such a positive impact. We appreciate your trust and look forward to serving you again.

June 27, 2025

Good communications and vehicle was ready when promised. Good review of scope of work and cost. More

by SHELBELLDANIEL
Recommend Dealer
Yes
Employees Worked With
Rusty
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your review, Daniel. We're glad to hear everything was completed on time and that the communication and explanation of the work met your expectations. We appreciate your trust and look forward to serving you again.

June 27, 2025

Quick turnaround time for repair, they kept us well informed and up to date. We would recommend this dealer and will use again. Thank you More

by Lcarafa
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Hart
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thanks Lcarafa, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

June 27, 2025

Easy access to shop. Attentive personnel, acknowledged me when I arrived. Very clean and organized. More

by ADVITALI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot associate’s name. 2nd Desk at Service Counter 5 stars
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words. We're happy to hear you found our shop easy to access and appreciated the attentive service and clean, organized environment. We look forward to serving you again soon!

June 27, 2025

Awesome and ideal and efficient service. Vincent was fantastic to work with. I loved coming here. More

by mtsimonsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

June 27, 2025

Sales and Service are top notch! Brett and Vince helped me with the most frustrating situation where the engine in my 2024 had to be completely replaced. Between hounding GMC and g More

by ERIC.HORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince Calvacante
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience, Eric. We're sorry to hear about the challenges with your 2024 engine but glad Brett and Vince were able to support you through it. Providing excellent customer service and making sure you had reliable transportation during the process is very important to us. We appreciate your patience and trust, and we're here for you anytime you need us.

June 26, 2025

Faulkner has the best service of any dealership I have ever dealt with Everyone is very professional More

by DEBBIEPADEN1
Recommend Dealer
Yes
Employees Worked With
Patrick
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Jun 26, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much, Debbie! We’re honored by your kind words and thrilled to hear that you’ve had such a positive experience with our team. Providing professional and top-quality service is always our goal, and it means a lot to know we’ve earned your trust. We look forward to continuing to serve you!

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