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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,542 Reviews
Call Service Center (610) 492-7109

1,542 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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October 31, 2024

First class service from start to finish. Excellent customer service, I would highly recommend Faulkner West Cheyer for all of your automotive needs. More

by Bryanoreilly60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks Bryan, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

October 30, 2024

The service representative was helpful, courteous, and was able to obtain a rental vehicle for me while my Encore is waiting for a part to correct the gear shift problem. More

by SASSYCLOWN49
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
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Oct 31, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review! Please let us know if we can do anything else to help!

October 28, 2024

Rusty was terrific kept me informed and moved the whole process along so far service was successful More

by fdziedizic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, fdziedizic! Please let us know if we can do anything else to help!

October 27, 2024

They weren’t 100% sure what was wrong with my car. They said 85% sure but it was a $1350 fix that needed to happen. thankfully the first shop I took it to I knew the owners and trusted them to tell More

by Crys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob the technician
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Oct 28, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

October 26, 2024

Excellant! Vinny Cavalcante’s Professionalism & attention to detail was Exceptional, a true asset to Faulkner More

by AMCAV21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
Report | Print
Oct 28, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Amcav! Please let us know if we can do anything else to help!

October 26, 2024

I always have a great experience when I visit this dealership for sales and service. They really have friendly helpful staff throughout the store. More

by ivanhardygm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Ivan! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

October 24, 2024

They were very helpful and efficient on short notice. A minor emergency on a long haul and they took us in quickly and did a great job. More

by MALONE.CATHY70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Cathy! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

October 24, 2024

The delay may have been out of there control but the repair took two weeks not three days. More

by NORTHERN-DE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We sincerely apologize for the extra time it took to complete your repair. We take all our feedback seriously, and would like to do our best to correct this for you. Please reach out to our team at (610) 436-5600 if we can discuss anything further.

October 24, 2024

I asked for a very specific service. They didn't truly provide a price for the direct cause of the issue with the car. They only have the cost of the most expensive service possible. More

by CYNDOD14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leslie Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 24, 2024

Car wasn't washed when pick up. Still have the same problem just less of More

by LLGRELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Hi Llgrello, we apologize for not washing your car after service. Please reach out to our team at (610) 436-5600 if we can help you with anything further.

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