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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,552 Reviews
Call Service Center (610) 492-7109

1,552 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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October 02, 2024

Had appointment at 7:30am. First customer in. Others done before me, waited 2 1/2 hours for oil change and inspection. More

by jware1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rusty Miller
2.0
This rating includes all reviews, with more weight given to recent reviews.
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October 01, 2024

Nice people, clean, knowledgeable, helpful. Love the fact that it provides transportation while vehicle is being serviced. More

by MARTHASIMMERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

October 01, 2024

Great service and communication for my repair. Very accommodating with my needs to get to and from the dealership. More

by Lovemysilverado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent cavelcante
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Oct 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Hi Lovemysilverado, thanks for the recommendation. Our team at Faulkner Buick GMC of West Chester values your feedback and looks forward to seeing you again soon.

September 29, 2024

I visited to check on a message to check on parking. So they did a thorough inspection and analysis. Super job!!! More

by CNORRIS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Felcher
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Oct 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, CNorris! We're always here to help if anything else comes up!

September 28, 2024

I walked in not having an appt for oil change and was handled immediately Rusty was excellent More

by WCLAYWARNICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Wclaywarnick! Please let us know if we can do anything else to help!

September 28, 2024

They gave excellent service including good communication and helpful approach. I felt well taken care of. More

by erictheiss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent C
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Oct 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

September 28, 2024

I have been using this dealership for purchasing cars and for service. They are very easy to work with and accommodate anything I need. More

by jeff1127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Jeff! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

September 28, 2024

Took too long. Kept in delaying without providing good reasons. Will not go back to them More

by ADSFORRAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leslie Hurst
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
September 27, 2024

She is our ‘go to’ person for repair service-great representative for Faulkner- so glad she is part of the team to keep our cars healthy. More

by BLUEFLUDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

September 26, 2024

Stopped in for an oil change. In and out in reasonable time. Happy with their service. More

by becksella
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, becksella! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

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