Faulkner Buick GMC West Chester, INC. - Service Center

Quick and efficient The dealership was quick and efficient and got my car back to me the very next day. efficient and got my car back to me the very next day. More

When I bring my car in the team is waiting for me, they’re expecting me, they know what has to be done, and if I need a ride, they’ve got an arranged already they’re expecting me, they know what has to be done, and if I need a ride, they’ve got an arranged already More

The technicians are very professional and extremely friendly and helpful. Vince makes sure that he is well aware of all the issues and follows up. He also make sure that if I need transportation is ava friendly and helpful. Vince makes sure that he is well aware of all the issues and follows up. He also make sure that if I need transportation is available. More

Everyone in the service department treated me with respect. All questions were answered in a timely fashion. respect. All questions were answered in a timely fashion. More

Faulkner Buick/GMC ,Leslie Hurst and the service department are one of the many reasons I go to and continue to go to Faulkner. Top notch service and kind and courteous associates keep me going ther department are one of the many reasons I go to and continue to go to Faulkner. Top notch service and kind and courteous associates keep me going there. More

Excellent overall service! Went in for my Yukons inspection for the first time at this GMC dealership! I was treated with with respect and they serviced my car in a very time Went in for my Yukons inspection for the first time at this GMC dealership! I was treated with with respect and they serviced my car in a very timely manner! I will most definitely be back again More

Everyone was very polite and attentive to my needs very knowledgeable and product that they were selling and were completely capable of answering all questions and making my decision and extremely easy one knowledgeable and product that they were selling and were completely capable of answering all questions and making my decision and extremely easy one More

The car I lease came with a dent. They said they would take it out. Once they did a Knick appeared where the dent was. I notified the service advisor and he said he had known about it They said they would take it out. Once they did a Knick appeared where the dent was. I notified the service advisor and he said he had known about it. Why did I take time to drive there if they weren’t going to fix it right? Why wouldn’t they have taken care of all of that, before I took delivery of the car? More

The service advisor was friendly answered my questions and the service was timely. They even addressed my recall. However I have a rattle in the truck which is only a year old. The technician apparently and the service was timely. They even addressed my recall. However I have a rattle in the truck which is only a year old. The technician apparently couldn't hear it. Upon leaving I hear it non stop..I've now taken videos and plan to revisit. My issue is that previously prior to the tailgate recall other technicians at this location offered to go for a ride to see if it could be reproduced. For something like this I don't think I should have had to ask and in fact within minutes of leaving I've reproduced the sound and now I'll have to schedule another visit. I also called and left a voicemail to see if I could bring the car back. I never received a call back. It's a 85k truck I guess I expect a little more from a investigative point of view. More

Pleasant and professional. The waiting area was clean and comfortable. The staff was friendly and kept me updated on my service. The waiting area was clean and comfortable. The staff was friendly and kept me updated on my service. More