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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,569 Reviews

1,569 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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August 01, 2024

Very professional and top notch service. They went above and beyond to provide me with excellent service More

by KVANAMAN56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Vanaman
Aug 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Kvanaman, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

August 01, 2024

Good service came in for airbag service and had other service performed clean throttle body and flush cooling system I plan on keeping my truck so it's nice that your mechanics know when you should have More

by Cheese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Hi Cheese, thank you for sharing your positive experience with our Service department. We strive to meet our customers' needs and are delighted to have been able to assist you.

August 01, 2024

Very responsive, professional. Leslie in particular has a long history of outstanding customer service. Would recommend. More

by eendslow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for trusting us with your vehicle's maintenance needs and making Faulkner West Chester your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

August 01, 2024

Thank you so much I appreciate it. Alway love the service is great I have no problems More

by SBUTLER4231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : New guy also
Aug 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the recommendation, Sbutler!

August 01, 2024

Great communication. Prompt appointments. Friendly staff. Best dealer in the area that I have dealt with. More

by CURTM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Curt! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

July 31, 2024

Vince was very helpful the Mike was incredibly thorough. Whole experience was quick and easy. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince
Aug 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us, Sam! If there is anything else we can do to help just let us know! Have a great day!

July 31, 2024

Everything was great! I felt like a major VIP from the time I walked through the door until the time I left. More

by JCARRACAPPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Cavalcante
Aug 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

July 30, 2024

Leslie explained the service required which was greatly appreciated. The man that drove out to P/U and return my GMC truck was very nice. I’m glad that Faulkner is back to having our truck picked up for se More

by CCMUDGETT52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Ccmudgett! Please let us know if we can do anything else to help!

July 30, 2024

Three cheers for Leslie! Warm, friendly, thoughtful, kind and helpful. Thank you Leslie! Your friendliness made my day! More

by WUESTMK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Wuestmk! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

July 30, 2024

Got charge for something I already knew and didn’t diagnose the issue I wanted. Felt more like it was all about the diagnostic fee and nothing else to solve the real issue. Ended up taking it to Walma More

by ximarketing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one introduced themselves on who worked on the car
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