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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,571 Reviews
Call Service Center (610) 492-7109

1,571 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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June 06, 2024

Great people Long wait for a 45min recall repair Paw prints all over the fenders and hood,steering wheel Clean up your mess Didn't get washed More

by DOWNINGTOWNWEST215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 05, 2024

Luis has always been great to work with. I have always had great experience with everyone at Faulkner. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, Ken! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

June 05, 2024

Great service and fast. Took care of repairs while I waited. Service advisor was great to deal with. More

by TDANZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

June 05, 2024

They were great. Kind, respectful and helpful. The place is clean, comfortable. Thanks for all you do! More

by GIZMOBABY78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

June 04, 2024

Efficient and welcoming — work done in timely fashion — will return while car is under warranty More

by DKWALLSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, Dkwallsmith! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

June 04, 2024

The service was prompt professional and courteous. Each concern was addressed and resolved to my satisfaction. More

by MESSINA122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Messina! Please let us know if we can do anything else to help!

June 04, 2024

Ease of doing business and friendly advisors along with quality service at a very reasonable price More

by JJGRASER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Jjgraser! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

June 04, 2024

Very well organized. Reception is efficient. Work is conducted as agreed and on schedule. Automation is effective. People are courteous. More

by Mspeers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Mspeers, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

June 03, 2024

Courteous and excellent maintenance and customer service detailed Good job I have Nothing more to say More

by DIMICHELE11
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
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Jun 03, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

June 03, 2024

Very accommodating, and they keep you informed on your vehicles progress and any issues that they discover. Also, the vehicle is always ready when they promised it. More

by AJ Coco
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

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