Faulkner Buick GMC West Chester, INC. - Service Center

Everyone was very polite and attentive to my needs very knowledgeable and product that they were selling and were completely capable of answering all questions and making my decision and extremely easy one knowledgeable and product that they were selling and were completely capable of answering all questions and making my decision and extremely easy one More

The car I lease came with a dent. They said they would take it out. Once they did a Knick appeared where the dent was. I notified the service advisor and he said he had known about it They said they would take it out. Once they did a Knick appeared where the dent was. I notified the service advisor and he said he had known about it. Why did I take time to drive there if they weren’t going to fix it right? Why wouldn’t they have taken care of all of that, before I took delivery of the car? More

The service advisor was friendly answered my questions and the service was timely. They even addressed my recall. However I have a rattle in the truck which is only a year old. The technician apparently and the service was timely. They even addressed my recall. However I have a rattle in the truck which is only a year old. The technician apparently couldn't hear it. Upon leaving I hear it non stop..I've now taken videos and plan to revisit. My issue is that previously prior to the tailgate recall other technicians at this location offered to go for a ride to see if it could be reproduced. For something like this I don't think I should have had to ask and in fact within minutes of leaving I've reproduced the sound and now I'll have to schedule another visit. I also called and left a voicemail to see if I could bring the car back. I never received a call back. It's a 85k truck I guess I expect a little more from a investigative point of view. More

Pleasant and professional. The waiting area was clean and comfortable. The staff was friendly and kept me updated on my service. The waiting area was clean and comfortable. The staff was friendly and kept me updated on my service. More

Bought a used vehicle, had a little issue and the Sales Manager John S and Leslie in service were so completely accommodating and helpful. They earned a lifetime customer. This dealership is truly the best Manager John S and Leslie in service were so completely accommodating and helpful. They earned a lifetime customer. This dealership is truly the best I’ve worked with!! More

Having the same issue with my vehicle after two service appointments. Asked for a loaner for the third appointment and was told not likely. It’s great to take off work several times to fix the same issue. appointments. Asked for a loaner for the third appointment and was told not likely. It’s great to take off work several times to fix the same issue. More

Everything went well. A quick brown fox jumped over a lazy dog. Fifteen words is dumb. A quick brown fox jumped over a lazy dog. Fifteen words is dumb. More

Service is good but they were unable to fix my issue with Bluetooth and intranet problems. Apparently this has been a frequent issue recently. Very disappointed. Hope they will investigate this matter and ha Bluetooth and intranet problems. Apparently this has been a frequent issue recently. Very disappointed. Hope they will investigate this matter and have a recall. More

The service group is very good and knowledgeable They made it easy for me and kept me informed what was needed. made it easy for me and kept me informed what was needed. More