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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,660 Reviews
Call Service Center (610) 492-7109

1,660 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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July 11, 2025

Rusty Miller took me right in and finished my truck before my appointment time because I was early. I didn’t expect that. Great staff!! More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the awesome feedback! We’re so glad Rusty was able to get you in early and take care of your truck ahead of schedule — that’s the level of service we strive for! We truly appreciate your kind words and are proud to have such a great team. Looking forward to seeing you again next time!

July 08, 2025

Excellent service,,very knowledgeable great service people...fair prices The only dealer my truck goes to . Leslie Hurst is the best at what she does. More

by brucem
Recommend Dealer
Yes
Employees Worked With
Paul klo
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Jul 09, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Bruce! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

July 08, 2025

First time at this location, great communication and willingness to resolve any problems Excellent experience More

by intenzon
Recommend Dealer
Yes
Employees Worked With
Rusty miller
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Jul 09, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

July 07, 2025

I have bought many new vehicles and this has been my best experience I have bought many vehicles and working with this group has been my best experience ever. More

by brian@gocolours
Recommend Dealer
Yes
Employees Worked With
Mike
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Jul 07, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Brian, thank you so much for the kind words! We're honored to hear that, out of all your vehicle purchases, this was your best experience yet. Our team works hard to make the process smooth, honest, and enjoyable, so it means a lot to know we delivered for you. We truly appreciate your business and look forward to helping you again in the future. Enjoy your new vehicle!

July 05, 2025

The staff was very helpful in navigating the Progressive Insurance claim and rental car process. More

by PHILIPYOCUMAIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Hensel
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Jul 07, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback! We're glad our team could help make the process with Progressive Insurance and the rental car as smooth as possible. Navigating claims can be stressful, and we're happy we could assist you every step of the way. If you ever need anything else, we're here for you!

July 04, 2025

Vince and the team did a great job of fixing my issue. He kept me well informed of the progress and when completed. More

by Lovemysilverado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
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Jul 07, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review! Please let us know if we can do anything else to help!

July 04, 2025

Vince did a great job of taking care of the issues with my truck. Kept me well informed. More

by Lovemysilverado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
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Jul 07, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review! Please let us know if we can do anything else to help!

July 02, 2025

They were fast and updated me along the process. They called to let me know it was done. More

by Brendan Chandler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Klos
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Jul 03, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you, Brendan, for the great review. We're glad to hear our team kept you updated and made the process quick and easy. We appreciate your business and look forward to helping you again in the future.

July 02, 2025

The online scheduling tool had some display issues on a PC, and it would be beneficial to see/book appointments if waiting through the tool. Working with Patrick great! He took the time to explain what w More

by WEBADILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Klos
Report | Print
Jul 03, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your thoughtful feedback. We appreciate you bringing the online scheduling issue to our attention—we're looking into it so we can improve the experience for all our customers. We're also glad to hear Patrick took the time to walk you through the repair and that you felt confident in the work completed. It's great to know our team made you feel welcome throughout your visit. Thank you again for choosing us, we look forward to seeing you next time.

July 02, 2025

The dealer scheduled me quickly and got me in and out as scheduled. No hassles, very efficient. More

by b_sladky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
Report | Print
Jul 03, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great feedback. We're happy to hear your visit was quick, hassle-free, and right on schedule. We appreciate your trust in us and look forward to serving you again.

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