Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,627 Reviews
Call Service Center (610) 492-7109

1,627 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

Sort by
June 20, 2025

simple, clear, waiting time was acceptable waiting room is very practical to work and wifi working well More

by NVGARCIA81
Recommend Dealer
Yes
Report | Print
Jun 23, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your review! We're glad everything went smoothly and that you found the waiting area comfortable and convenient. We appreciate your visit and look forward to seeing you again!

June 20, 2025

Great service department. Very professional and friendly. Very satisfied with the repairs to my truck. Thank you!! More

by BRIANJUMPER56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco in the collision repair shop
Report | Print
Jun 23, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Brian, thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

June 20, 2025

Great experience. Wouldn't go anywhere else. Everything was easy and I would recommend to anyone More

by JAKESTROHMETZ
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Jun 23, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Jake! We're thrilled to hear everything went smoothly and that you wouldn’t go anywhere else. Your recommendation means a lot to us and we truly appreciate your support!

June 18, 2025

I had to bring my car back to this service center 4 times because of the same issue. The person or mechanic that checked my check engine light was not very thorough. The issue was finally resolved! Thanks to More

by mccormick39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience. We're truly sorry for the repeated inconvenience and understand how frustrating that must have been. That said, we're very glad to hear Leslie was able to step in and get things resolved for you. She truly is a gem, and we'll be sure to pass along your kind words. We appreciate your patience and the opportunity to make it right.

June 18, 2025

Friendly and efficient, the car is ready when promised and the billing is accurate. Also, the service More

by ARMANDCOCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great feedback. We're happy to hear that you found our team friendly and efficient. It's always our goal to have your car ready on time and ensure accurate billing. We appreciate your support and look forward to serving you again.

June 18, 2025

Fantastic team. Have used many times and always satisfied. Good communication and friendly. Highly recommended. More

by mike_hewitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Mike. We are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!

June 18, 2025

I parked my Sierra 1500 while grocery shopping and when I returned to mt truck someone had hit the right fender. I took my truck to Faulkner Body for repair. They tried to repair the dent to keep the cost More

by FENOGLRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan McCorkle
Report | Print
Jun 20, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience. We're sorry to hear about the damage to your Sierra 1500 but glad we could help make things right. Our team at Faulkner Body always strives to provide top-quality work while keeping costs reasonable, and it's great to hear that came through in your repair. We truly appreciate your trust in us and are thrilled that you're happy with the results. Outstanding customers like you make our work so rewarding.

June 17, 2025

Awesome, Tom was thorough and new what he was saying. Also, truly excited too show me all the things ìt can do. He put a chrome plate around our license plate. He went above and beyond. More

by DEBB121363
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the kind words! We're thrilled to hear that Tom provided such a thorough and enthusiastic experience. It's great to know he took the time to showcase everything and even added that extra touch with the chrome plate—he truly goes above and beyond! We'll be sure to share your feedback with him. Thanks again for choosing us!

June 17, 2025

The service staff were great at getting my truck in ahead of a long trip. My service rep. Vincent and the team were able to identify the issue with my truck and resolve it quickly. I love that they sent a vi More

by Foolmeonce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Cavalcante
Report | Print
Jun 20, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

June 15, 2025

Very good, on time and quick service. in for inspection tire rotation and wiper blades. More

by TBGIAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Jun 16, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

1
...
4
5
6
...
163