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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,660 Reviews
Call Service Center (610) 492-7109

1,660 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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July 02, 2025

Great service. Good communication and completion when promised. Rusty responsive and professional. Confidently can recommend Faulkner service. More

by SHELBELLDANIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the kind words and recommendation. We're glad to hear you had a great experience with our service team and that Rusty provided professional and responsive care. We truly appreciate your confidence in us and look forward to assisting you again in the future.

July 01, 2025

It was an easy process, booked my appointment online, then was able to drop off the car and Rusty called when completed. More

by Bgklimek
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to share your experience! We're glad to hear the process was smooth and convenient for you—from booking online to drop-off and pickup. Rusty and the team appreciate the shoutout and were happy to assist!

July 01, 2025

The service I continue to receive at this dealership is nothing but the ABSOLUTE BEST!! More

by JELALIA.THOMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Jelalia! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

June 29, 2025

My Buick Cascada needed a new turbo. I needed the car repaired quickly and efficiently as I was leaving for a road trip from Philadelphia to Chicago. The alternative to not having the ca More

by MTPODOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the thoughtful review. We're so glad we could get your Buick Cascada repaired quickly and efficiently in time for your road trip. It's great to hear the car is running like new and that the performance improvement is noticeable. Rusty and the team truly appreciate your kind words and we're happy we could help keep your plans on track. Safe travels and thank you for choosing Faulkner Buick GMC.

June 29, 2025

Brought my car in for an oil change and was a very simple process. Rusty did a great job and I was in and out quickly. More

by juliewnorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you Julie for sharing your experience. We're glad to hear everything went smoothly and that Rusty took great care of you. Quick and simple service is what we aim for and we appreciate you choosing us. Looking forward to seeing you next time.

June 29, 2025

The service was great from this dealership! However i specifically scheduled a day when a loaner car would be available for me to use, and upon my arrival I was notified there was none availabl More

by derek.lammers48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick klos
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback Derek. We're glad to hear you were happy with the service overall, but we sincerely apologize for the inconvenience with the loaner car not being available as scheduled. We understand how frustrating that must have been and appreciate you bringing it to our attention. We'll work on improving communication and availability to prevent this from happening in the future. Thank you for your understanding.

June 28, 2025

Great service. Great customer service. Did a good job keeping up updated on progress of repairs. Car was cleaned and great care taken to make it look nice. More

by GENELLECRAIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

June 27, 2025

Superb interactions with both the sales representative, Adam and the finance professional, Justin. Both were impressive with their knowledge. For young professionals, I was impressed with their demonstrate More

by MMMADDEN58
Recommend Dealer
Yes
Employees Worked With
Adam Johnson
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the wonderful feedback. We're glad Adam and Justin impressed you with their knowledge and professionalism, and that Bernie provided helpful advice on your diesel engine maintenance. It’s great to hear that our team made such a positive impact. We appreciate your trust and look forward to serving you again.

June 27, 2025

Awesome and ideal and efficient service. Vincent was fantastic to work with. I loved coming here. More

by mtsimonsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

June 27, 2025

Sales and Service are top notch! Brett and Vince helped me with the most frustrating situation where the engine in my 2024 had to be completely replaced. Between hounding GMC and g More

by ERIC.HORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince Calvacante
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience, Eric. We're sorry to hear about the challenges with your 2024 engine but glad Brett and Vince were able to support you through it. Providing excellent customer service and making sure you had reliable transportation during the process is very important to us. We appreciate your patience and trust, and we're here for you anytime you need us.

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