Back

Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,662 Reviews

1,662 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

Sort by
May 14, 2024

Leslie is courteous and caring. She listened and addressed all my concerns when I brought my car in for service. The service was done and they took extra time to fix my navigation More

by SJGRECO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

May 14, 2024

Excellent service completed on time. Leslie is excellent and I will continue to use Faulkner for m service needs More

by Steve Hess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

May 14, 2024

The service department could not have been nicer. They were very knowledgeable about the issues with my car. More

by tintinha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks tintinha, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

May 14, 2024

Understanding, kind, patient, and informative. My car had gotten shoved ontop of their existing schedule with a surprise tow from nowhere! The team took it right in, stayed in touch with me and ba More

by Chica1211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for trusting us with your vehicle's maintenance needs and making Faulkner Buick GMC of West Chester your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

May 11, 2024

I always have an enjoyable visit to Faulkner West Chester, that’s why they will always get my business More

by Mdud73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Mdud! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

May 10, 2024

Easy to schedule and quick service. I would use this dealer again if i need service again. More

by DREW41876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Drew! Please let us know if we can do anything else to help!

May 09, 2024

I did not have a favorable experience. I paid almost $1,000 for front brakes. Absolutely ridiculous! The brake pads better be made up of GOLD! Give me a break ! No pun intended! More

by JAMIE.MURPHY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bernard Gunn
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024

Excellent service. Kind and helpful. Pricy but gets the job done right the first time. More

by Pharrisonjr11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

May 07, 2024

I don’t know if he was having an off day when I was in as he is usually very friendly. This day he came out to let me know about my battery and as I was asking him questions he seemed annoyed I was asking q More

by CITIGIRLSUNSHINE
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024

Team was excellent! Service was done quick and efficiently. I could not recommend them enough! More

by CALVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Calvin! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

...
62
...