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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,636 Reviews
Call Service Center (610) 492-7109

1,636 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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April 25, 2024

Everything was very professional. Leslie was great as always. Explanations are very helpful. Good Job! Thanks. More

by gvludwig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, gvludwig! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

April 25, 2024

They get things done right the first time and are very good at getting things done when they say they will be done. More

by MLNVHUTCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Mlnvhutch! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

April 25, 2024

Luis is great, he's flexible, informative and always helpful. He's always available to answer any questions I have. More

by BUNZRAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Bunzrae! We're always here to help if anything else comes up!

April 23, 2024

Everyone I've dealt with was very professional and friendly. I would tell others about it. More

by SMCVOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We really appreciate the recommendation, Smcvoy! Thank you!

April 23, 2024

Very friendly and accommodating. My vehicle was ready before promised time. The free car wash is a bonus. More

by MEYERJOLNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Meyerjolnn! Please let us know if we can do anything else to help!

April 23, 2024

I set my appt up for a Saturday because it’s easier to wait then have to drop the car off and go get it when it’s done. The service advisor was friendly and kept me aware of timing while I waited. More

by ttbajones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us, ttbajones! If there is anything else we can do to help just let us know! Have a great day!

April 22, 2024

Charged me $200 and still need to bring it back for something cove re d by GMC. More

by DLACU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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April 21, 2024

Fast quick very friendly and is a pleasing person to talk with. Always ready to help. More

by RICHWOP0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Richwop, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

April 20, 2024

My first time there and I thought he was abrupt and was not able to ask questions. Not too happy. More

by GUNTHRSMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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April 20, 2024

Always very pleased. Especially with Leslie Hurst, the service manager. She’s an absolute standout!! More

by MWW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, MWW! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

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