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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,636 Reviews
Call Service Center (610) 492-7109

1,636 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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April 04, 2024

Service was completed as expected and in a timely manner. Good communication throughout service. Waiting area clean. More

by TFILLIPPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, TFillippo! We're always here to help if anything else comes up!

April 04, 2024

Leslie is great to work with. I trust her and the mechanics to take good care of my car. And not charge me for things I don't need More

by MILLARD.JACKSONIII
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
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Apr 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

April 04, 2024

Have been going to Faulkner of West Chester for more than 20 years. I have purchased two Enclaves from them and they have taken superb care of them! Leslie Hurst is my favorite service adviser. She is ve More

by VAL6773
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Hi Val, thank you so much for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years. Congratulations!

April 03, 2024

The Service department also provides outstanding work. Leslie always keeps me advised of repairs that are needed and what the costs will be. More

by johnfeatherman
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Apr 03, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, John! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

April 03, 2024

Very good ? ? Service has always been excellent when I bring all of my cars in for service More

by GDIROCCO
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Apr 03, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years.

April 03, 2024

Luis was very courteous and got our vehicle serviced promptly. He was also helpful because he pointed out some things that we should consider getting serviced for our truck. We decided to get that servi More

by pete smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks Pete, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

April 03, 2024

It was a smooth process. Car was ready when promised. Please stop asking for more words. More

by Thecabreys
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Apr 03, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the review regarding our service department. We are happy to hear you had a smooth process with our team! We apologize if you find our review process to be too much.

April 02, 2024

Great friendly service team and got me in and out as planned. Thank you very much for the great customer experience! More

by kevinleebell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Kevin! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

April 01, 2024

Outstanding! Great customer service and a very timely response! Highly recommended service and loyalty to your customers More

by Mslider1210
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Apr 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us, Mslider! If there is anything else we can do to help just let us know! Have a great day!

March 31, 2024

Good service and reasonable wait time. Reasonable cost and good warranty service as well ! More

by rpcroff
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Apr 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

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