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Faulkner Buick GMC West Chester, INC. - Service Center
West Chester, PA
1,594 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,594 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center
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January 30, 2024
Diligent service and friendly representatives. They provided excellent communication and made sure to stay on top of updating customer about status of vehicle and requirements for purchasing They provided excellent communication and made sure to stay on top of updating customer about status of vehicle and requirements for purchasing More
by DRIZZO1
Verified CustomerEmployees Worked With
Perry Bonifazi
January 27, 2024
As always excellent! On time and great service. Staff is very professional, friendly and polite. On time and great service. Staff is very professional, friendly and polite. More
by PSHA020761
January 27, 2024
Unhappy with customer service I feel talked down to and answers I get can sometimes be edgy or annoyed answers I get can sometimes be edgy or annoyed More
by M.GIACINTO
January 24, 2024
I had a scheduled appointment and arrived about 5 minutes late. The appt was to have the tech check for an oil leak. He had put dye in the oil a few hundred miles before. When I arrived there was 1 other per late. The appt was to have the tech check for an oil leak. He had put dye in the oil a few hundred miles before. When I arrived there was 1 other person in the waiting area, I arrived about 11:20, he left at 12:30 but my vehicle was not done until almost 1:30. All the tech had to do was put my vehicle on the life , look around to see if he could find the source and then be done. Two hours just to do that? Way to long. The tech did take me out to show me that there was no visible signs of the leak. More
by CLAYIDESK
January 23, 2024
Great service, but very expensive. .prices should be quoted upfront and service folks must be familiar with the coupons from the corporate HQ...I liked the mechanic test driving the car .prices should be quoted upfront and service folks must be familiar with the coupons from the corporate HQ...I liked the mechanic test driving the car with me and discussing the brakes... I live closer to Granite Run Buick, so might get my next oil change there, just to see if they do anything different More
by Jmaxwell527
January 18, 2024
Luis is very courteous and helpful. My issue is that I was told that in order to pass inspection I needed some lights replaced. I left the truck there all day to get it fixed. I paid fo My issue is that I was told that in order to pass inspection I needed some lights replaced. I left the truck there all day to get it fixed. I paid for it and then on the way home we find that the lights I paid for, don't even work. I just don't understand how the truck would've been there all day and no one checked to make sure that the lights were actually fixed. Now I have to spend time to come back into the dealership for another appointment, and a huge waste of time to get this simple thing fixed. It is really time consuming for some thing that is so minor and could've been avoided Had someone checked to make sure it was done correctly. More
by pete smith
January 17, 2024
The dealership does awesome job with following up with work order that was submitted online. They made sure what I need done before doing the work. work order that was submitted online. They made sure what I need done before doing the work. More
by Hickster
Employees Worked With
January 17, 2024
I have been going to this dealership since 2015 and have had nothing but great service. They get you in and out in a timely manner. Employees are very professional. had nothing but great service. They get you in and out in a timely manner. Employees are very professional. More
by bob1
Employees Worked With
January 17, 2024
Leslie does a great job and understands your needs. She keeps you informed on status. Everyone at the service center is very friendly. She keeps you informed on status. Everyone at the service center is very friendly. More
by Rosado53
January 17, 2024
Prompt service and professional treatment I was completely satisfied with my service experience on my Buick completely satisfied with my service experience on my Buick More
by msdonna331
