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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,547 Reviews
Call Service Center (610) 492-7109

1,546 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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December 11, 2023

Pleased with staff & service. Will buy car before end of month no way do I want/need new car! My son has been in touch with staff to complete transaction! More

by PINKYBILL1127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know staff by name but always treated well.
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Dec 12, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

December 07, 2023

Very knowledgeable and courteous, great attitude! !! Work was completed on time with no issues. I would definitely recommend your company!!! More

by DONALDDEMPSEY62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffani Wynn
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Dec 12, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for trusting us with your vehicle's maintenance needs and making Faulkner Buick GMC of West Chester your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

December 07, 2023

It is always good to work with Leslie and the service department . I will come back for service. More

by NANCYSPAULUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Nancy! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

December 06, 2023

They did a great job servicing my cat They did a great job servicing my car! I would highly recommend More

by LYNSEY.HIRO
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Dec 12, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

December 04, 2023

Luis was great and very friendly. Solved the problems in the same day. Very happy. More

by ISHYND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, ISHYND! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

December 04, 2023

Leslie was most pleasant to deal with. She made my most recent visit the best I've had at your dealership when coming in for a service appt. More

by VGALLAGHER8
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Dec 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

VGALLAGHER, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

December 04, 2023

I was looking for a new dealer to take care of my Denali after previous dealer wasn't very good I only wish that the dealer would give military discounts to all military personnel More

by USMC200
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Dec 12, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, USMC200! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

December 04, 2023

Efficient-clear communication Car was fixed as planned-Steve worked with insurance liaison without any delay would recommend More

by PATBRIDGETGRAVEN
Recommend Dealer
Yes
Employees Worked With
Steve
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Dec 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

December 03, 2023

Wonderful. Have been going to Faulkner's for 35 years. Won't go anywhere else. The best. More

by MARSHA1208
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued loyalty to our dealership, Marsha. It means a great deal to us that we have earned your business over all these years. Congratulations!

December 03, 2023

Easy scheduling. Had my car ready when expected Everyone at the dealer was very friendly and helpful More

by daniellemryan1
Recommend Dealer
Yes
Employees Worked With
Rusty
Report | Print
Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us, Danielle! If there is anything else we can do to help just let us know! Have a great day!

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