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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,662 Reviews

1,662 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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April 11, 2024

Very helpful, friendly and accommodating. Definitely would recommend using them. Consistent high quality of service More

by lcole2812
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Employy name
Apr 12, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate your excellent review! It's great to hear you receive consistent high quality service during your visits. We hope to see you again soon.

April 11, 2024

The service team is always friendly and informative. I am kept aware of the progress of my service. The team listens to my concerns and helps me to find a resolution. I will continue to use Faulkner for More

by HOCKEYMOM48JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, Hockeymom! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

April 08, 2024

I loved my sales person. She was very knowledgeable and I would recommend her ten times over. More

by STEPHEN.DILTS
Recommend Dealer
Yes
Employees Worked With
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so pleased to hear our team offered you such a positive and memorable experience. It is our goal for every customer. Congratulations and welcome to our family!

April 07, 2024

You can tell they are family owned because that's the type of hospitality that was shown to my wife and I. Everyone was friendly from our first call to set up our appointment, to everyone who took part More

by Ronald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellie Kerchner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Ronald! We're always here to help if anything else comes up!

April 07, 2024

Pleasant. I go to Rusty each time I need an oil change, and I'm happy with the customer service he provides. More

by Eric Stanley
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
Apr 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the wonderful review, Eric! Our whole team really appreciates it! Let us know if we can help with anything else!

April 06, 2024

I never been to that dealership before. Leslie was wonderful person. I really enjoyed talking to her. With her personality she is in the right spot. I how the servicemen who worked on my ca More

by REBECCA J Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Rebecca, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

April 04, 2024

Service was completed as expected and in a timely manner. Good communication throughout service. Waiting area clean. More

by TFILLIPPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, TFillippo! We're always here to help if anything else comes up!

April 04, 2024

Leslie is great to work with. I trust her and the mechanics to take good care of my car. And not charge me for things I don't need More

by MILLARD.JACKSONIII
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Apr 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

April 04, 2024

Have been going to Faulkner of West Chester for more than 20 years. I have purchased two Enclaves from them and they have taken superb care of them! Leslie Hurst is my favorite service adviser. She is ve More

by VAL6773
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Hi Val, thank you so much for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years. Congratulations!

April 03, 2024

The Service department also provides outstanding work. Leslie always keeps me advised of repairs that are needed and what the costs will be. More

by johnfeatherman
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Apr 03, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, John! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

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