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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,662 Reviews
Call Service Center (610) 492-7109

1,662 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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March 29, 2024

Needed new battery. Was very satisfied. Work done satisfactory. Work was done by committed time. More

by SHELBELLDANIEL
Recommend Dealer
Yes
Employees Worked With
Leslie
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Mar 29, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Daniel! Please let us know if we can do anything else to help!

March 29, 2024

Bill was extremely helpful and kind. He walked me through everything so I understood it. More

by Monalisa1185
Recommend Dealer
Yes
Employees Worked With
Bill Rouh
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March 29, 2024

Courteous, Professional Always a pleasant experience at Faulkner just moved to the area and find this dealer to be very professional courteous and knowledgeable. More

by CAJ5172
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
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Jul 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the recommendation, Caj!

March 28, 2024

Be very kind generous and he do his Job great. Very professional. I like the fact that he makes sure that his customers is very taken care of well, and cares for them More

by SUMMERTIME5758
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Mar 29, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

March 27, 2024

Easy drop off and pick up. Paying online is great. Status email had the incorrect vehicle but it was quickly resolved. More

by CMD
Recommend Dealer
Yes
Employees Worked With
Rusty
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Mar 29, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, CMD! Please let us know if we can do anything else to help!

March 22, 2024

Brett was reliable, responsive. transparent, and easy work with every step of the way. He went the extra mile to ensure we had the best experience. More

by ELIZABETHJAYNESMITH
Recommend Dealer
Yes
Employees Worked With
Brett Paden
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Mar 22, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Elizabeth! Please let us know if we can do anything else to help!

March 22, 2024

Prompt service. All work was completed. Courteous attendants and I would recommend dealership to friends More

by ITSTHECLARKS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, Itstheclarks! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

March 22, 2024

Great service, great people I bought all my cars from you. I'll buy my next car from you. More

by RLOPEZ1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years. Congratulations!

March 21, 2024

Good communication and timely service Work done as expected. Low pressure to do extra work More

by RLAUDEMAN
Recommend Dealer
Yes
Employees Worked With
Rusty
Report | Print
Jul 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

March 20, 2024

Quick and friendly service and have always addressed my concerns. Only one small complaint that my car didn't get washed as advertised for life of car More

by pittsloan
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Mar 21, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the kind review regarding our service department! We apologize for not washing your car. We will be sure to do so during your next visit!

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