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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,546 Reviews

1,546 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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November 25, 2023

Friendly customer service and a friendly service department. They were able to work me into their schedule and get my vehicle done in a mannerly time. More

by KETHMAC032682
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, KETH! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

November 25, 2023

I brought my suv in to have my rear hatch module programmed and when I got back in my car it smelled of oil from the mechanic who was in my car. There was greasy finger prints on my steering wheel a More

by sjjenkins86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2023

Leslie was very friendly and professional and explain everything to me what was going on with my car. I liked dealing with her and hopefully I'll get her again next time. More

by KARENPATRICK17
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your positive review! We are glad to hear that you had a great experience at our dealership and that our staff was friendly. We appreciate your business and hope to see you again in the future.

November 24, 2023

Rusty is always prompt, honest and delivers in a timely manner. Have used them for over 10 years on a variety of vehicles. More

by mclymer
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, mclymer! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

November 23, 2023

Great nice wonderful super timely fort night car truck happy thanksgiving turkey potato brake oil More

by JSUTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your positive review! We are glad to hear that you had a great experience at our dealership and that our staff was friendly.

November 23, 2023

Leslie is always helpful and pleasant. She is a big reason i use this dealership More

by PHILIPAULD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffani Wynn
Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the wonderful review! Our entire team really appreciates it! Let us know if we can help with anything else!

November 23, 2023

The people are so friendly and make us feel welcomed every time we visit. We love doing business with this dealer, excellent service! More

by TRIANDOSLUKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

November 23, 2023

Always professional & courteous Easy to work with, accommodating & respectful. Work is above standard! Would recommend Faulkner to anybody! More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2023 -

Jim responded

Ok

November 22, 2023

Agent at check in and out (same person) was totally not helpful or interested to help More

by sbjcra65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Jimenez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We apologize for your experience with us, sbjcra. We take all our feedback very seriously, and we’d like to do our best to fix this issue for you. Please feel free to contact us at (610) 492-7109 and ask for one of our managers so they can help correct this situation. Thank you for bringing this to our attention.

November 21, 2023

My first visit for service was a good experience and will return in the future. More

by drew2112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Drew! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

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