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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,535 Reviews
Call Service Center (610) 492-7109

1,535 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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September 30, 2023

Service issue that should have been completed under warranty, the dealer did not think so, even though they couldn’t tell me why. More

by WAYNE34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Jimenez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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September 29, 2023

Prompt customer service always with a smile. Every detail is explained that is easy to understand. We will forever be loyal customers to Faulkner in Weat Chester. More

by DKWBAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

September 29, 2023

Very inviting. ...clean....an comfortable.....gave me a homie..felling..lol....enjoyable experience for me an my family More

by JOHNHATCHER44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MAGALI .De
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Sep 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

John, we are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

September 29, 2023

Having used only the service department I have been enormously pleased with the quality of this department. Leslie has been so responsive and pleasant to work through any issues that I have encountered More

by LOLLY.MADDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Lolly! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

September 29, 2023

Poor customer service from initial set up to completion. Sent email to service mgr with no response. Also sent email to general manager with no response. They lost a customer More

by Eswjo1056
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bernard Gunn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffani Wynn
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September 28, 2023

Leslie was an excellent service associate. Car was done in a timely manner and on estimate received. More

by schrei.joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, Joseph! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

September 28, 2023

Everything went very well - I gave 5 star reviews - I should not have to write an essay on top of that. I will be opting out of future reviews More

by B.GROGRAN
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

B.Grogran, thank you so much for the review. We do apologize if you feel our review process is too much. We will review your comments with our management team.

September 28, 2023

He’s not very friendly. Didn’t even say thank you. Thankfully I won’t have to deal with him anymore. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Jimenez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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September 28, 2023

Always super accommodating, friendly and thorough! Kudos to all the wonderful staff at your facility. More

by AMCQ2829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

September 25, 2023

Leslie had been very helpful with several warranty issues. She has worked to resolve a dispute with an outside vendor. She has a very nice temperament and genuinely addressed my concerns. More

by kruers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

kruers, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

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