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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,580 Reviews
Call Service Center (610) 492-7109

1,580 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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October 17, 2023

Very comfortable and nice place to sit and wait for service thank you.Luis was ver pleasant More

by LMF050163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

October 16, 2023

I was pretty unhappy and frustrated with a leaking rear window in my out-of-warranty 2020 Sierra pickup. Once I made my frustration known, I was directed to Service Manager Bernie Gunn. Bernie went above a More

by jec2669
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, jec! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

October 15, 2023

Communication skills are excellent-they actually listen to my concerns and document everything! They treat me as though I actually have some knowledge and not just a little old lady! More

by MSTAR1026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

October 15, 2023

Good service friendly and considerate took good care of me service was in the time frame More

by Rybak2006
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

October 15, 2023

They uplift charge more than MSRP for parts compared to other dealers but their mechanics are good. More

by miller19063
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernie
Report | Print
Oct 16, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Miller, thank you for taking the time to leave an excellent review of our mechanics. We apologize if you feel our pricing is too high. We will share your comments with our team to remain as competitively priced as we can. Your feedback is appreciated!

October 14, 2023

They care about you and your vehicle a lot. Very good people and knowledgeable staff. More

by Md127223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Cosgrove, Mike Strohmetz
Report | Print
Oct 16, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Md! Please let us know if we can do anything else to help!

October 14, 2023

Timely, professional service. Luis is always helpful. Easy in and out. Will be back again More

by JBCURRAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, JBCURRAN! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

October 14, 2023

My experience with Faulkner has been very pleasant. I love my Sierra and would purchase another when the time comes. More

by RBMILLER1355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, RBMILLER! We're always here to help if anything else comes up!

October 14, 2023

I'm dealing with competent, professionals. I feel a sense of trust with everyone I encounter in the car of my vehicle. More

by JEANE.HARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Jeane, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

October 13, 2023

Excellent service. Friendly personnel. Thorough technician. Vehicle check out for the multipoint inspection is very helpfull More

by WHN8
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
Rusty Miller
Report | Print
Oct 16, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, WHN! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

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