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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,577 Reviews

1,577 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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October 06, 2023

I called on Monday Oct. 2 to come in to have my right front tire checked for a leak. I made an appointment for Wednesday because it was more convenient. They took care of it More

by MARCIA.PODGURSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Marcia, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

October 06, 2023

In general I find dealers to be too expensive for non warranty service so I typically take my basic business elsewhere but for this extended warranty repair, the team came thru as hoped for! More

by laibe_orders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Hi laibe_orders, thanks for the recommendation. Our team at Faulkner Buick GMC of West Chester values your feedback and looks forward to seeing you again soon.

October 05, 2023

I had good service and everyone is friendly. The extras service was nice, and I appreciate the car wash. More

by SHAHADI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

October 05, 2023

It was very easy to schedule my vehicle for service as well as shuttle service to/from work. Service advisor was very pleasant and courteous, and the mechanic is both competent and trustworthy. More

by Missy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Morrison, Mechanic
Oct 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for trusting us with your vehicle's maintenance needs and making Faulkner Buick GMC of West Chester your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

October 03, 2023

Faulkner Service Staff Does an Expellant Job. All The Tech's Are Great. I Have Been a Loyal Customer for Years & I Consider Faulkner the Best Dealership Service Dept., That I Eaver Dealt With More

by GSHERUDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

October 03, 2023

Excellent customer service! Rusty and Jack the service manager provided knowledgeable customer service. They always treat me like a customer should be treated. More

by Frank.Fabrizio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack
Oct 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years. Congratulations!

October 03, 2023

The staff is friendly, thorough, and efficient . The job is completed in a timely fashion. More

by Dorisarabia6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

October 03, 2023

Only you will ever service my baby girl Yukon. You I trust , year after year I remain loyal and will continue to do so . A big fan of your certified technicians work and quality GMC parts. My whip More

by dbens6969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, dbens! We're always here to help if anything else comes up!

October 03, 2023

Very thorough review of concerns I had listed. Love the text updates and payment link! Car is in fantastic condition. More

by WEHERBST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us, WEHERBST! If there is anything else we can do to help just let us know! Have a great day!

October 02, 2023

Took care of my needs without any problems. Also left me with instructions in case I have any more problems. More

by Sabomann702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

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