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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,539 Reviews

1,539 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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September 10, 2023

My wife & I have purchased our new vehicles from Faulkner WC for 30+ years. We continue to be "Over the Top" pleased with the quality of the "product" and "people" from your organization. Leslie is More

by Harry T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

September 10, 2023

Appointment booking and execution was great. The work was performed properly and on time. It's always good to see Leslie. More

by dcamp340
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Dcamp! Please let us know if we can do anything else to help!

September 10, 2023

Took care of all issues we found Sales to finance all the best they go beyond More

by MANDI996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant Pullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McQuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Demarco
Sep 11, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Hi Mandi, thanks for the recommendation. Our team at Faulkner Buick GMC of West Chester values your feedback and looks forward to seeing you again soon.

September 10, 2023

Most times they are great but they did get tricky during our last purchase and they have not satisfied my request as of now. Regina lewis More

by Regina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Demarco
Sep 11, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We apologize for your experience with us, Regina. We take all our feedback very seriously, and we’d like to do our best to fix this issue for you. Please feel free to contact us at (610) 492-7109 and ask for one of our managers so they can help correct this situation. Thank you for bringing this to our attention.

September 09, 2023

I called two other dealerships in the area who were not able to fit me into the schedule when the check engine light came on in my 2020 Buick encore. I called Faulkner they had me in today I wanted to come More

by Susan Boyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for trusting us with your vehicle's maintenance needs and making Faulkner Buick GMC of West Chester your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop, Susan!

September 09, 2023

We want to thank Bill in the Mechanic department. He was outstanding with service and helping us to fix our Isuzu NQR. Great Team!!! More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : 5 Starts for Bill in the Mechanic department
Sep 11, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Michael! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

September 08, 2023

Quick in and out no hassle service. It was a pleasure dealing with them Tim More

by psitim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

psitim responded

Thank you

September 08, 2023

My appointment was on time. The service was great. Everyone was pleasant and kept me aware of the progress . More

by MARIEELAINEMCGINNIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Hi Marie, thanks for the recommendation. Our team at Faulkner Buick GMC of West Chester values your feedback and looks forward to seeing you again soon.

September 08, 2023

Service is great every time that I go to this service counter, friendly people, always. More

by BRAE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

September 07, 2023

Brian my salesman was incredible and the service has been impeccable. I am going to pretty much drive a Buick for life now More

by ADAMIRVINE2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant Pullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Adam! We're always here to help if anything else comes up!

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