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Faulkner Buick GMC West Chester, INC. - Service Center
West Chester, PA
1,543 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,543 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center
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September 03, 2023
We were very excited to purchase our new truck. Looking at the truck and starting the buying process went somewhat smoothly, but once we were with financing we felt very under heard. Four times we Looking at the truck and starting the buying process went somewhat smoothly, but once we were with financing we felt very under heard. Four times we said no to the extended warranty and even called my wife and she said no two times to Corey about not wanting any additional warranty. They kept bringing people in to convince me to sign on the warranty and protection on the car. Leaving the dealership we were extremely upset and not happy with how the purchasing portion went. After getting home we canceled all the warranty and got our $5k back. The only thing we couldn’t cancel was the vehicle protection. We had to take the vehicle back for the detailing and protective paint seal. After getting the vehicle back, we found that the door was dented and scratched. This was extremely frustrating after we didn’t want the protection on the car and then this happened while getting it. Faulkner did pay to have the dent popped and touch up paint but it does not look new anymore. Overall we are happy with our truck but a bit frustrated on the pushiness of the warranty. No means no and I wish they would of listened to the first 6 no’s. If they had, we would of been completely satisfied with our purchase and the dent wouldn’t of happened. More
by WILLIAMBEARD002
Verified CustomerEmployees Worked With
September 02, 2023
It is always a pleasure dealing with Leslie and the staff at Faulkner. Great job everyone! at Faulkner. Great job everyone! More
by Barbara Ludwig
Employees Worked With
Other Employees :
Matt Mortimer in Finance was very professional, helpful and nice., Joe Demarco, Tiffani Wynn
September 01, 2023
Excellent dealership, great customer service. They take great car to explain procedures and cost associated. I have a high level of trust in the workmanship. They take great car to explain procedures and cost associated. I have a high level of trust in the workmanship. More
by clarecharlesdowning
Employees Worked With
September 01, 2023
No worries friendly place to be where you feel cared for. Highly recommended on all levels. Staff are superb! Highly recommended on all levels. Staff are superb! More
by DWAYNEAREHART
September 01, 2023
They are very thorough and keep you informed about what is going on with your car is going on with your car More
by Bigzeke612
Employees Worked With
September 01, 2023
Luis is always professional and works to resolve issues quickly. I find the dealership more expensive for the value with their ability to fix issues in one visit inconsistent. quickly. I find the dealership more expensive for the value with their ability to fix issues in one visit inconsistent. More
by Jen R
September 01, 2023
My vehicle was rear ended and needed to be repaired. Grace, my point of contact, kept me informed with with the process while AJ went the extra mile and requested OEM parts for my Acura. To my pleasa Grace, my point of contact, kept me informed with with the process while AJ went the extra mile and requested OEM parts for my Acura. To my pleasant surprise, when I picked up my vehicle, it looked like it was detailed!! I would highly recommend. More
by smedavey
Employees Worked With
Grace, AJ
September 01, 2023
Very professional. Friendly helpful and very efficient. I’m thinking I’ve found my service centet Friendly helpful and very efficient. I’m thinking I’ve found my service centet More
by GTONY0
Employees Worked With
September 01, 2023
Communication was sufficient but would have liked to speak to the actual technician and wasn't given the opportunity. I received the truck back with dirty hand prints on the door and door handle. The in speak to the actual technician and wasn't given the opportunity. I received the truck back with dirty hand prints on the door and door handle. The inside was also messy on the driver's side. It would have been nice to get it back cleaner than when I dropped it off. Most mechanics will at least put a paper down on the driver's floor but even that wasn't done. More
by JCapone
Employees Worked With
September 01, 2023
Always great service. My car was completed on time to my complete satisfaction. Leslie aways take care of her customers. My car was completed on time to my complete satisfaction. Leslie aways take care of her customers. More
by RICK.SABOL
