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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,543 Reviews
Call Service Center (610) 492-7109

1,543 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

Sort by
August 29, 2023

Excellent experience. It was very quick and efficient. We purchased seven cars from them and will be back again. More

by LTRAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perry Bonafazi
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Aug 31, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our dealership. We are happy to hear that we have met your expectations and look forward to serving you again soon.

August 29, 2023

Service was great, took a long time though, took longer than what I was told. More

by BRIANNANDOYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the review Brianna. We are happy you found our service to be great, but apologize for the extra time it took with your vehicle. We hope to see you again soon.

August 29, 2023

Got to service and stated I had an emergency to get it done asap, Luis helped to get my service done asap and I was able to get what I needed done. And they washed my truck. Ty! More

by ANDREWJRAPP2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for trusting us with your vehicle's maintenance needs and making Faulkner Buick GMC of West Chester your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

August 29, 2023

The service adviser Leslie was very pleasant; the service was done very timely;:.but they were a bit behind but offered a ride home which made it okay More

by marciashelton52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Marcia, thank you for the kind review regarding our staff and service time. We apologize for being a bit behind schedule, we hope the ride home did not waste too much of your time!

August 28, 2023

She was pleasant, friendly, and helpful. She kept me in the loop with what was going on with my car. More

by Stef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Stef, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

August 27, 2023

Leslie was absolutely wonderful to work with. She communicated with us well throughout the process, was clear about pricing, and amazingly found coverage through and extended warranty for the iss More

by Schwartz09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you. Congratulations and welcome to our family!

August 27, 2023

Always great service. Very reliable and friendly service. Over 20 years of experience going there. More

by SWOOP0033
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We strive to provide prompt and courteous service to all of our customers.

August 26, 2023

Leslie is always attentive, efficient and gets the job done. Techs are great and everyone is friendly. More

by HEWINGWHALEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so excited to hear about your great experience, HEWINGWHALEY. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business.

August 26, 2023

Faulkner in West Chester has fantastic service! Be sure to check them out, Luis is service is awesome! More

by DMAST1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business.

August 25, 2023

Service writer forgot some stuff I mentioned but Service Manager Bernie got it done for me while I waited which was great! More

by miller19063
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Miller, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

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