Faulkner Cadillac

. Good Service department Faulkner has a good service department,Brought car in with heat no work great and losing antifreeze,it was fixed for a day and broke again,a service a Faulkner has a good service department,Brought car in with heat no work great and losing antifreeze,it was fixed for a day and broke again,a service advisr is bringing car back in Wendsday to address the issues I have with the car.Car was amazing for a year and a half.but has now been giving me issues but they are trying. More

See Drew he makes things happen I went to buy my first Cadillac and since my brother bought many cars from Drew I went to see him.They had the car I wanted and the deal was simple,ea I went to buy my first Cadillac and since my brother bought many cars from Drew I went to see him.They had the car I wanted and the deal was simple,easy and with $200 dollars of what I wanted So Since there wa no bull,I gladly paid it because Drew was honest trustworthy and helpful.He also doesn't just wipe his hands of you after you sign. I love my car.Had small Onstar issue that drew helped me get fixed.Trust me go see him,he rocks! More

great dealership!!!!!!! i went here with my wife to purchase a car,the staff is excellent,professional,courteous,and a pleasure to deal with! faulkner truly made our car buyi i went here with my wife to purchase a car,the staff is excellent,professional,courteous,and a pleasure to deal with! faulkner truly made our car buying experience very simple and drama free! jon turkel and the rest of the staff are far and above the most helpful and honest car dealership i have ever dealt with!!! if you are looking to buy a car,truck,suv,minivan,please do yourself a favor and visit faulkner cadillac!!! im sure i will be there again. A plus dealership and staff,thank you all,rick k. More

Excellent I would never consider another dealership. I have never had to return to fix a problem unless a part had to be ordered. The staff is always polite I would never consider another dealership. I have never had to return to fix a problem unless a part had to be ordered. The staff is always polite and courteous. More

Best Service Team Ever The service team at Faulkner does a fantastic job of keeping my cars in perfect, comfortable, running condition. No job is to big or too small and th The service team at Faulkner does a fantastic job of keeping my cars in perfect, comfortable, running condition. No job is to big or too small and they always go out of their way to make sure you are happy with their work. I appreciate their sincerely appreciate their efforts! More

The worst salesman, finance manager and GM ever Did you ever hear of a salesman who literally begs a customer for a purchase/sale stating that his father-in-law is dying and he needs to make a sale Did you ever hear of a salesman who literally begs a customer for a purchase/sale stating that his father-in-law is dying and he needs to make a sale for the end of the month, or a finance manager who makes promises on a warranty that basically covers nothing and is worthless, and a GM who is aware of this problem and doesn't respond to your email request. That's Faulkner Cadillac in a nutshell. They made promises to my daughter and son-in-law and didn't deliver. They lack customer service experience and don't be fooled by there rating on Google. They probably had there family and friends as well as themselves writing them. It's funny how they become your best friend at the time of sale telling you to call anytime when there is a problem to not knowing who you are after the sale. Please if you are smart don't purchase a automobile from this dealership unless you like a massive headache. More

the worst experience i had with a dealer in my entire life. PLEASE DO NOT DO BUSINESS WITH THIS COMPANY! They are rude, disrespectful and donot care about their customers. They overcharge you and if you dont ch PLEASE DO NOT DO BUSINESS WITH THIS COMPANY! They are rude, disrespectful and donot care about their customers. They overcharge you and if you dont check your account! They will steal money from your acount by taking it upon themselves to charge your credit card! The GM has a nonchalant attitude, and only cares about making money! The best service rep Mike Shales was let go for being for the people! The other reps are company men, who disrespect customers! More

SERVICE DEPARTMENT WORTHLESS Always trust reviews. I do but this time I was thinking it was close and convenient location, nothing could happen, car needed routine recall drive sh Always trust reviews. I do but this time I was thinking it was close and convenient location, nothing could happen, car needed routine recall drive shaft replacement. Well, I was wrong! They managed to screw up installation, left couple of bolts not tightened well. Picked up car and right away noticed noises coming from drive shaft. Returned car next morning expecting we are so sorry treatment and apologizes, well NOT. They say I'm imagining things and wasting their time. Rob, service manager, heard noises on test drive looked at me strait in eyes and said that is normal??? New car, didn't have any issues, they manage to create a bunch. Don't go there. More