6 Cadillac Dealers near 19053near 19053

The team at Coleman Cadillac is top notch! - KC

The team at Coleman Cadillac is top notch! Thank you for the excellent service!! I am one happy new Escalade owner!!

My sales experience may not be the typical because the - 4jschaefer

My sales experience may not be the typical because the dealership had salespeople on vacation. It may have taken longer than I expected but I was able to find a vehicle to my liking in my price range so I’m happy.

I had a very disappointing experience with Bergey’s - melhindi949

I had a very disappointing experience with Bergey’s Cadillac in Plymouth Meeting. I was actively intending to purchase a 2022 Tesla Model X (VIN: 7SAXCBE56NF336270, Stock #: ECN3659A) and was told for weeks that the vehicle was delayed due to a “software update” and that timing would not be an issue. Based on those representations, I obtained a certified check, sold my vehicle, arranged transportation, and drove over five hours round trip to complete the purchase. Upon arrival, the vehicle immediately displayed an active air suspension fault. I was then informed that the car had actually undergone strut and suspension arm replacements, not just a software update, and that the issue remained unresolved. The vehicle also produced a rattle when coming off throttle. I was ultimately told the vehicle was deemed unsafe and could not be sold, which made the entire trip unnecessary. Additional undisclosed issues included a tear in the driver seat, non-functioning powered third-row seats, and a missing trunk cargo cover. These issues were not disclosed prior to my arrival, nor was I informed that the vehicle might be unsafe or not eligible for sale. I dealt directly with the salesperson Joe LaPenta and the Pre-Owned Manager Christopher P. DeNight. This experience resulted in significant wasted time, travel expense, and disruption — especially frustrating given that I sold my vehicle and am expecting a baby soon. Transparency and communication were extremely poor. I would not recommend traveling to this dealership based on my experience.

had issues with the car starting in cold temperatures, - 87_chock_pelt

had issues with the car starting in cold temperatures, took a couple visits to resolve, but had a loaner the 2nd time (took a week) to resolve, but service writer was on top of the repair with the mechanic.

I purchased a Nissan Pathfinder from this dealership. - Chris H

I purchased a Nissan Pathfinder from this dealership. I had some issues with the vehicle but they took care of it. My experience after the sale was just as good as during!

I purchased a brand new 2025 Cadillac Escalade from - khaliyounger

I purchased a brand new 2025 Cadillac Escalade from Faulkner Cadillac expecting the level of service, professionalism, and customer care that should come with a luxury vehicle and luxury brand experience. Instead, this has become one of the most frustrating and disappointing customer service experiences I have ever had. My vehicle suffered a headlight failure — a critical safety component — while still under factory warranty. The warranty repair was approved, but the required part is on national backorder. I completely understand that supply chain issues can happen. What I do not understand is how a customer who spent this level of money on a nearly new luxury SUV can be left without meaningful support for weeks. Initially, Faulkner Cadillac told me they would provide a loaner vehicle. However, once they learned the part was on national backorder and the repair delay would be extended, the tone and professionalism completely changed. The support and urgency disappeared, communication became inconsistent, and I was effectively left to deal with the consequences on my own. This is not just an inconvenience. This is a safety-related issue involving a vehicle that is less than a year old, and I continue to make payments on a vehicle I may not even be able to safely drive. Meanwhile, I am absorbing the financial impact, transportation burden, and stress created by a warranty issue that Cadillac itself already acknowledged and approved. What has disappointed me most is not the defective part. Machines fail. What defines a luxury brand is how they take care of customers when problems happen. In this situation, I felt abandoned the moment the issue became complicated and expensive for the dealership. I expected accountability, advocacy, communication, and professionalism. Instead, I received excuses, delays, and a complete lack of ownership. For anyone considering purchasing a Cadillac — especially from Faulkner Cadillac — understand that the true test of a dealership is not the sales process. It is how they respond when something goes wrong after the purchase. Right now, I cannot honestly say this experience reflects the premium standard Cadillac claims to represent.